Hayes Custom Concrete
About us
At HCC we deliver the best concrete and masonry quality for a good price. The top of the line materials go into our slabs.We add more to our work than most contractors will build at their own home.WE have happy customers all over middle Tennessee. 12 years worth of customers and a perfect rating with the B-B-B
Business highlights
24 years of experience
Services we offer
Custom concrete, concrete block for basements, decorative rock, demolition & repair., masonry, stacked and man-made stone
Amenities
Free Estimates
Yes
Reviews
4.36 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 33% | ||
| 17% | ||
| 0% | ||
| 0% |
Showing 1-6 of 6 reviews
Steve B.
Oct 2013
The driveway construction project went well and I am pleased with the final product. It took longer than expected for final clean-up but that was not a huge problem. When I asked Mr. Hayes if he knew someone who could build a new brick and stone mailbox for us, he said and quot;All of my men are bricklayers.and quot; My wife and I described what we wanted and he gave us a price (which seemed high but we were anxious to get it done and he was already on the site working on the driveway.)
After several delays Mr, Hayes told me he would subcontract the mailbox to an independent mason. When the mason showed up (two hours late) my wife gave him the same description of what we wanted as we had told Mr, Hayes. Perhaps due to language issues, the mailbox was built nothing like what we wanted, Also, after the job was underway Mr. Hayes raised the price of the mailbox by 25% (saying it was because we wanted some stone in the mailbox-- but we had told him that from the first.) Because all we had was a verbal agreement, nothing in writing, and the job was underway I agreed to the 25% increase.
After the mailbox was rebuilt to look more like what we had asked for, Mr Hayes asked for final payment. I asked if he was still planning to return to affix the address plaques to the mailbox. He said he would after one week (to let the mortar joints dry.)
Well, after promising to come to complete the job on two different days and not showing up, the mailbox is still not completed. Even more upsetting is the disrespectful and arrogant attitude he has displayed since getting all of his $25,000+ payment from me. After ignoring two of my texts asking when he would come to complete the job, he finally texted me: and quot;Real men don't harass people with texts on Sunday night and all hours of the day...and quot; He was insulting and insolent.
While he did a good job on the driveway, I would never recommend someone who does not complete a job after being paid for it, and who first ignores and later insults his customer.
After several delays Mr, Hayes told me he would subcontract the mailbox to an independent mason. When the mason showed up (two hours late) my wife gave him the same description of what we wanted as we had told Mr, Hayes. Perhaps due to language issues, the mailbox was built nothing like what we wanted, Also, after the job was underway Mr. Hayes raised the price of the mailbox by 25% (saying it was because we wanted some stone in the mailbox-- but we had told him that from the first.) Because all we had was a verbal agreement, nothing in writing, and the job was underway I agreed to the 25% increase.
After the mailbox was rebuilt to look more like what we had asked for, Mr Hayes asked for final payment. I asked if he was still planning to return to affix the address plaques to the mailbox. He said he would after one week (to let the mortar joints dry.)
Well, after promising to come to complete the job on two different days and not showing up, the mailbox is still not completed. Even more upsetting is the disrespectful and arrogant attitude he has displayed since getting all of his $25,000+ payment from me. After ignoring two of my texts asking when he would come to complete the job, he finally texted me: and quot;Real men don't harass people with texts on Sunday night and all hours of the day...and quot; He was insulting and insolent.
While he did a good job on the driveway, I would never recommend someone who does not complete a job after being paid for it, and who first ignores and later insults his customer.
Response from Hayes Custom Concrete
"I would have liked to hear this: Thanks Bill for turning out a perfect job because this work is amazing. You didn't raise your price after I changed my mind in the middle of the job too many times to count. You dumped 60 tons of dirt on your lot and loaded into your pick-up, you made trip after trip bringing the dirt to my house, so the dump trucks would not destroy the neighbors yard.Even thou I told you you could drive all over the neighbors property. Bill Hayes you were smart enough not to do that huge mistake I recommended you do. Then you finished the work ahead of schedule and never asked for one penny down. You financed the entire $24,000 demo driveway job paying for every spec of material up front using no credit. Also when it was to wet to work you came out and cleaned up so the place was presentable.When the $24,000 driveway was done, Bill you never called and wanted to get paid for it. Bill you waited until every bit of the (second) job was completed and even then I ( the customer) had to call you several times to come and get your money. I understand ,Bill, that you ran all over Nashville , Brentwood, Franklin, Gallatin, Smyrna, and others to locate a presentable match to the stones on my house ( that are no longer available). Also Bill Hayes, I have say the fact :I paid you to build a mailbox out of brick and set a price, Then I changed that order to a brick and 2 types of stone mailbox, Thanks Bill Hayes for only up-charging me the cost of the materials. And finally Bill Hayes as your customer I am sorry I harassed you late at night on Sunday. I am sorry that I asked you to do me some free-bees' After I paid you in full, mentioning the glorious review on AL I just posted. Never would I insist that you come do a bunch of free work (never discussed when the price was determined) . Bill Hayes I am an honest man and I would never ask you to do something dumb. Like for example: Bill Hayes, I wold never ask you to come and put dirt around my new mailbox in the rain or even 1 day after a week of rain. Also Bill Hayes, I as a customer of yours,I would never ask you to come and knock holes in my new custom mailbox with a hammer drill before the mortar is completely set up. No Bill Hayes, I understand that you are a Concrete worker and not a miracle worker."
Matthew M.
Jun 2013
It went great. Bill came over within hours of my initial call. Got me a quote that night and we started pouring the next week. He Has a can do attitude that made for excellent work. The minor things that could have gone wrong he immediately addressed and got right.
Lydia M.
May 2013
His price was reasonable and I like that he put in deep gravel and rebar. He was very flexible and his crew was great.
Brian K.
Dec 2012
Bill will be there for the quote and will be there the entire time during the pour, so you know it will go right. I used him for my driveway as well and will continue to use him for other concrete projects. I've recommended him to friends who have been pleased with his work as well.
Linda A.
Sep 2012
It went very well. Occasionally had to leave a message, but contact via phone was good. Only thing I can criticize is not returning email questions- did send a and quot;contractand quot; spelling out what they would do, and they did it.
John R.
Jun 2012
It s rare that you come across a contractor that is a person of their word. Bill Hayes of Hayes Custom Concrete are fantastic service people. Bill gave me a quote on the spot--no days lost with him driving to his office, doing a bunch of calculations, and then (hopefully) emailing you a quote. Bill and his team know their craft. Simple clear estimate and lower than the competitors. We committed to the work. Bill texted me when he was going to start, and then they went to work. Our job involved some brick and masonry work. The Hayes crew were true artisans--hard working, detail oriented and careful. They left our job site cleaner than they found it. They also sealed our driveway and walkway--great work. This is my first time to write an online review. Hayes Custom Concrete is that good. I had to.
Licensing
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FAQ
Hayes Custom Concrete is currently rated 4.3 overall out of 5.
Yes, Hayes Custom Concrete offers free project estimates.
No, Hayes Custom Concrete does not offer eco-friendly accreditations.
No, Hayes Custom Concrete does not offer a senior discount.
No, Hayes Custom Concrete does not offer emergency services.
No, Hayes Custom Concrete does not offer warranties.