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Fox Pools & Spas

Founded 1971 • With Angi since June 2006

3.9

(7) Verified Reviews

Business Details

Phone Number

Address

780 West Main Street

Hendersonville, TN 37075

Description

Additional contact names - David Ferrell, Jeremy Cook, Brandon Windsor, Gina Laviola, Lisa Ezell. Additional emails - david@foxpoolsandspas.com, jeremy@foxpoolsandspas.com, brandon@foxpoolsandspas.com, gina@foxpoolsandspas.com, lisa@foxpoolsandspas.com.

Verified Reviews

A few reviews for this pro...
Greg R.
1.0
06/18/2021
The technician that came to our house while we were on vacation left the backwash on and left running the pump on backwash at 11:13am. They cleaned the pool and left never turning the backwash off causing the pool to drain thousands of gallons of water onto my yard killing my grass and my neighbors in our side and his back yard. It ran until we woke up on Thursday morning at 6:30 am and my wife discovered the low water level 2’ low. Our ADT Cameras that run 24 hours a day 7 days a week show when the men arrived at 11:13 am and left at 11:35am on Tuesday the 15th. I took a snapshot that Thursday morning every hour after they left and watched as the water was draining lower and lower every hour until it reached a point and stopped going any lower by early Wednesday morning. So the pump was sucking air from that time until Thursday at 6:38am when my Wife cut it off at the breaker. I took all pictures to Foxx Pools and showed Jeremy what had happened. He admitted that they had messed up and that everyone makes mistakes. I agreed and left knowing from him that it would be taken care of. Today 6/18/21 Jeremy calls to tell me the pump is fine and that it should be ok but they would warranty if anything happened to it this year. That was not satisfactory for us so I told him so. He called back and said they would replace the motor and seal to bring it back to fairly new condition. That was a satisfactory solution. That’s when things went sideways. Jeremy wanted me to bring them a sample of water so they could give us the chemicals to bring the water back to where it needed to be. I asked why I needed to bring it to them and could they not send someone to do that. He said no they were to busy. Wrong answer. I ask for owner and Lisa or Lori picked up the phone. I explained I thought it was not right for us to be put out when they caused this whole problem. It was then that she got mad and told me you have brought samples and left them at our door many times. I have never dropped any samples off at her door and refuse to after the service mistakes and multiple other reasons. She began to raise her voice with me and told me, “You listen to me” That is when I decided to get off the phone and contact my attorney who will be taking this over and dealing with her so I don’t have too. My Sons Birthday Party was on Thursday and it was canceled due to their mistake and they can’t come get a water sample after I had to replace thousands of gallons of water that costs$$ along with the stress of cancelling our sons party at our house which we came back from Florida to be here for and her attitude about it. No apologies just mistakes happen! FOXX Pools you are FIRED NEVER WILL I EVER USE FOXX AGAIN AND I DO NOT RECOMMEND THEM. I have pictures, videos, and this is not the end of this. That is a Promise to Foxx Pools and the ridiculously rude owner.
Description of Work
Fix what they messed up!
Category
pool cleaners
patricia W.
5.0
06/28/2016
unknown
Description of Work
They came to my rescue when my liner pulled away. I was so upset. They looked at it and told me my options and calmed me down! .... So thankful!!
Category
pool cleaners
Cindy B.
1.0
06/30/2014
unknown
Description of Work
I did not have a good experience with Fox Pools. I had to deal with several people to try to get problems resolved. I didn't feel like the staff was truthful with me, and I had to get the Better Business Bureau involved for resolution. I would not recommend Fox Pools. This happened in June 2010.
Category
pool cleaners
David P.
5.0
05/25/2012
They are expensive.
Description of Work
We used Fox Pools & Spas for closing our pool. We're going to be using them again probably in the next two weeks for opening our pool. We've used them for several years.
Category
pool cleaners
Jim S.
5.0
05/23/2012
I would highly recommend them. They gave us a great deal on the service. I am extremely happy with the jacuzzi we received. They only had one little mistake in communication.
Description of Work
I used Fox Pools and Spa to to install the second best jacuzzi that they make.
Category
pool cleaners
DAVE H.
5.0
07/02/2007
They did an excellent job putting in the liner. It took them quite a while to get it leveled out but when they did it looked very good. They were very professional and always on time. They returned my calls and were very friendly when I called. Overall I recommend these guys highly.
Description of Work
They put in a vinyl liner in my 16 x 32 foot in-ground pool.
Category
pool cleaners
5.0
06/21/2006
Fox Pool and Spas is a great company. They work with you to try to save you money down the road. They really go over everything with you. Fox Pool and Spas was very clean. When they left, we didn't even know they were there.
Description of Work
Fox Pools & Spas repaired a crack that was in the steps leading to the pool.
Category
pool cleaners

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    JP Pools is a top notch Pool Service we provide the following services Pool Liner Replacement Pool Cleanings Pump Repair Filter Repair Pool Painting Winter and Solar Cover Installation Renovation and much more What makes us stand out from others we have very competitive prices and we are a family owned business so we take pride in the jobs we do JP Pools technicians have over twenty two years of experience so if you want your pool done right at a very good affordable cost call JP POOLS  

    Angi Certified

    2022 Super Service Award

    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for details
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    10%
    Warranties
    Yes

    Services Offered

    43 years experience in construction of Foxxx vinyl-lined in-ground residential swimming pools, Custom in-ground vinyl liner replacements (all pool brands) & complete pool renovations. Our full service department opens & closes pools as well as providing weekly cleaning or vacation maintenance. We install & service salt systems and do general swimming pool filter plumbing & sand changes, motor/pump & filter replacements. Visit our showroom to see a large supply of Maax Spas & Big Green Eggs.

    Services Not Offered

    Leak Detection, Above ground pool Installation, Gunite or fiberglass repair, Acid washing or painting pools.

    Frequently Asked Questions & Answers about Fox Pools & Spas

    How is Fox Pools & Spas overall rated?

    Fox Pools & Spas is currently rated 3.9 overall out of 5.

    What days are Fox Pools & Spas open?

    Fox Pools & Spas is open:

    Sunday: Closed

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 4:00 PM

    What payment options does Fox Pools & Spas provide

    Fox Pools & Spas accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

    Does Fox Pools & Spas offer free estimates?

    No, Fox Pools & Spas does not offer free project estimates.

    Does Fox Pools & Spas offer eco-friendly accreditations?

    No, Fox Pools & Spas does not offer eco-friendly accreditations.

    Does Fox Pools & Spas offer a senior discount?

    No, Fox Pools & Spas does not offer a senior discount.

    Are warranties offered by Fox Pools & Spas?

    Yes, Fox Pools & Spas offers warranties.

    What services does Fox Pools & Spas offer?

    Fox Pools & Spas offers the following services: 43 years experience in construction of Foxxx vinyl-lined in-ground residential swimming pools, Custom in-ground vinyl liner replacements (all pool brands) & complete pool renovations. Our full service department opens & closes pools as well as providing weekly cleaning or vacation maintenance. We install & service salt systems and do general swimming pool filter plumbing & sand changes, motor/pump & filter replacements. Visit our showroom to see a large supply of Maax Spas & Big Green Eggs.

    Are there any services Fox Pools & Spas does not offer?

    Leak Detection, Above ground pool Installation, Gunite or fiberglass repair, Acid washing or painting pools.