Olive Branch Home Repair and Remodeling

Promised craftsmanship but delivered little better than amateur results. I had to go behind them and sand most of their drywall finish job prior to painting. Plugs and light switches on walls close to each other which should have been level with each other were inches off. Used a floor tile with a defect in it when they ended up with tile left over. The 'custom' closet they were going to build for me was a complete mess that I had to do over. Many other issues. When I pointed out issues they got offended and defensive. (I just didnt know how much they had 'blessed' me with extras). In other words, I was ungrateful for pointing out issues. After giving them so much money up front I felt trapped in the relationship. I decided to just try to work with them the best I could and hope it didnt get worse..It did. They added extra unapproved charges and walked off the job when I challenged the charges. I was trying to get ready for my daughter to come home from college and move into the space. Two months should have been ample time but they knew I had a time issue and used that to their advantage. I gave in and paid them the extra money so I could get the job moving again and be ready for my daughter. I did have them sign an agreement that if they accepted the second payment with the extra money they would not stop work again. They violated that agreement. They Demanded CASH payments after accepting a check for the first. If we didnt pay cash they were going to have to charge us extra. Kitchen tile installed in the one way the manufacturer said not to do, unsatisfactory result. The edges stick up from the floor. They left off agreed upon tasks. Installed a water heater too small to fill a bathtub for a hot bath. Installed a toilet that sits 4 inches from the wall. They quietly packed their tools without a word to me and snuck out the back when they figured out they installed the shower plumbing incorrectly and tiled around the mistake. (The instructions clearly indicated how it should have been done but they obviously did not read them) This was after demanding a 'Partial Payment' on completion of the job 3 business days earlier and after signing a contract committing not to walk off the job again in return for me paying them the second payment and the extra charge. They didn't even have the decency to face me and give me their 'complaints'. They just didn't show up the next day. They would not accept any calls from me when they 'quit'. After a day of calling and texting them they finally sent me book length texts saying I was too hard to please and they quit. Subsequent emails claim I watched them do everything and never complained? They abandoned a botched job. I am considering legal options. I have opened a complaint with the better business bureau.