31-W INSULATION INC

My schedule slipped and they were very flexible and accommodating. Once onsite, about noon they parked on the lawn, taped off the windows and doors, grabbed my ladder in addition to one of theirs and started spraying foam and scraping the excess with a makeshift tool. It took 2 days to do the one room due to having different types of spray foam (open and closed cell) and when complete there were high and low areas. Some areas were only half or less what I requested, others were overfilled and drywall could not be installed. Areas where we asked to be specifically left without foam insulation were covered completely and cleanup was extremely poor. They did not cover up the items in the room lke the stack of drywall or move anything out of the way so everything got covered (not much in the room but it was on the wiring, studs, light fixtures (one was completely buried up with foam) and there was an area of dead grass on the lawn. I have made repeated calls without success, voicemails have not been returned so I have been calling from a different phone each time so they will answer. Of course they are courteous and promise to call back and do the "right thing" but never a call back or any action on their part. I decided to drive over to their office and spoke with the manager that had visited my house to inspect and correct 3 weeks ago. He spoke to me and again promised to correct the errors and to bill me the proper amount. It has been over 5 weeks now and I have remedied about half the problem of "humps" (by purchasing tools and making some of my own then passing a straight edge over the are to find and eliminate the high spots) that were preventing the drywall from laying flat. I called again today to get another promise of "we will be out there tomorrow to correct the problem" and "I have sent the information to corporate" when I asked about a corrected bill. I missed the deadline of getting the room done before the wedding and am now in jeopardy of not getting it done by Thanksgiving. In fairness I gave this company a C grade because they did show up and do some work albeit poorly done I could have accepted it and paid the full amount. I did not get what was quoted to me or what I requested. I have spent many hours of my time trying to remedy the problems they have caused to my house and to my life and would recommend using a more reputable company in the future. Will update if anything changes but the damage of what has happened cannot be undone regardless of them showing up or correcting the bill. UPDATE: They did finally respond to me and after being told they would come out tomorrow several times one week I just told him not to bother coming out since I had corrected half the issues already. They lowered the bill about 12% and I figured that was all I was ever going to get out of them. They win and I lose but you don't have to!!!!! THEIR MAJOR ISSUE FOR ME WAS THEIR INEXPERIENCE WITH CLOSED CELL FOAM, INATTENTION TO CLEANUP AND LACK OF RESPONSE. NOT RECOMMENDED FOR CLOSED CELL FOAM