Keller Williams - Terri Porter

Terri Porter came highly recommended from one of our neighbors. Our first impression was excellent and we signed with her at the close of the meeting. She helped arrange for home repair work, detailing of the home interior and set up of the home warranty. Photos were taken and the MLS was established. We left the house with Terri and completed our move to Arizona. It was after this that things started downhill. I didn't like the layout of the MLS, because it didn't emphasize the separate shop on the property. I discussed this issue with Terri and even emailed suggestions on how to improve the listing. Terri assured me she would make the requested changes to the listing, but never followed through. After several open houses, there were no offers on our home. It was at this point that Terri became very difficult to almost impossible to contact. I would leave voice mail, text and even email for Terri with hardly any response. Sometimes it would take well over a week to get a response. After several months, another agent contacted me to say that our listing with Terri had expired. He stated that he had been by the house and it appeared to have been neglected. The house was dirty, lights left on and the A/C had been turned down to 60 degrees and left running. The utility bills confirmed his story. It became obvious that Terri had given up on selling the house. I was finally able to contact her and she apologized for the situation, but her main concern was if I would relist with her. I reluctantly told her I would, but ONLY if she did it my way! She finally agreed and I relisted. I had her rewrite the MLS with the main emphasis on the shop with interior photos. She had the home priced well above the comps, so I had her lower the price to fit the neighborhood. I also insisted that I review everything before anything was posted, which she did. The house was listed the way I wanted it done and it sold in two hours. Here's an agent with 16 years experience and I (A Novice) had to tell her how to sell my house. What frustrates me is that she still got her full commission for this kind of work. I wouldn't recommend her for any real estate transaction.