FAST LANE MECHANICAL

They came out and found out what was wrong with my hot water heater. I had to call them to find out when they were coming to fix the problem. They rescheduled my appointment 3 times and they asked if I could have one of my elderly neighbors to come let them into my house so they could do the repair. I get off work at 3:30 but was told that was too late for them to come. They are very hard to work with and very unorganized as far as scheduling repairs. I would not recommend them to anyone.

Excellent!

Installation was fine, but in the process, some loose ductwork evidently fell down where it was very hard to see in the attic.  We didn't notice that the master bedroom wasn't receiving cool air until after the service guys had gone.  We called the office and let the owner's wife know, and then found ourselves waiting 8 days for them to come back.  It was a simple fix, that we just couldn't see for ourselves, and not knowing anything about air conditioning, we had no idea what was wrong.
They finally returned after several more phone calls, quickly hooked up the ductwork, made it more stable, and it was much better, but it shouldn't have taken over a week.  The bottom line from our point of view was that we didn't intend to pay $5000 just for a new unit, we paid $5,000 for our house to be cool, and it wasn't, for over a week, in the middle of the Summer.  The unit still doesn't cool all that well, but that appears to be more of a design flaw in the way the house was built than anything else.  I sure won't call them to seek advice though!

Excellent experience with this company! They were highly respsonsive and very professional!!