Carpet Sharks Floor Care

excellent, everything looks great, owner even did the area rugs 2x to make sure all cleaner was removed

It went well. They do a good job.

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As we make it a practice to have the carpets throughout our home professionally cleaned at least once every twelve months, this year we decided to switch from a nationally known carpet cleaning franchise we’ve used for many years and opted instead to try a local small business.    We chose Carpet Monkey not only because of the many glowing recommendations offered by  friends, but also because of the rave reviews this small business has earned on “Angie’s List”.    We were not disappointed.

At precisely the appointed time, two Carpet Monkey technicians appeared at our front door, with both individuals being exceptionally polite, very congenial and ready to go to work.

   

Josh Johnson, a co-owner of Carpet Monkey, is the epitome of a hard-working small business entrepreneur, patiently explaining the process they would use to clean our carpets, reiterating our cost and how long the job would take.  After many years of cleaning carpets and floors in commercial establishments throughout Memphis while working for Servicemaster, he knows his stuff.  His assistant, Jon Wildes, is a former United States Air Force F-15 Crew Chief, and as such is obviously imbued with an extraordinarily strong work ethic and a keen attention to detail.     

What’s more, the only high-pressure approach that Carpet Monkey uses when dealing when their customers is the equipment they use to clean carpets.  There was, unlike the nationally-known carpet and duct cleaning franchise cleverly named after an unconventionally-powered automobile first produced in 1896, no attempt whatsoever on Josh’s part to sell us anything above and beyond the cleaning services we had requested, such as a doormat, an air filter, a push broom or a hand brush.   As Josh explained to me: “Our business model is simple - we’re only here to clean your carpets, and to our level of satisfaction.”   

That level is extraordinarily high.   Carpet Monkey does not use soap to clean carpets, nor do they attach long hoses to your home’s outside water faucets which snake inside past your propped-open front door to power their carpet cleaning devices.   Instead, Carpet Monkey technicians use a small yet powerful self-contained electric extracting machine to steam and deep clean carpets, a wheeled device which made easy and short work of a few troublesome stains on our carpeted staircase.    What’s more, when the carpets throughout our home were throughly dry later that evening, they seemed much softer to the touch than we had previously experienced after having our carpets cleaned by their nationally known competitor.    

We intend to use Carpet Monkey from now on, and we urge others to try them as well.  The charge for their services was considerably lower than the bid offered to us (on-line) by their franchised competitor, yet the end result, we think, surpassed any carpet cleanings we’ve had done before.   What’s more, the only advice that Josh Johnson offered us at the end of the job was to buy a bottle of “Folex”, an instant carpet cleaning spray sold (for about $7.99 for a 32-ounce bottle at Lowe’s or Home Depot) to clean any spills or carpet stains between professional cleanings, and while Carpet Monkey has no commercial ties whatsoever with this particular spray cleaner, as we discovered several days later, this stuff really works, far better than any other carpet cleaner we’ve ever used.  

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I used the coupon on Angie's List to purchase the whole home carpet cleaning.  The company was prompt, thorough, and respectful.  I would definitely use them again.

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Carpet monkey cleaned two rooms and a sectional couch. They did an amazing job. I would use them again.

They're awesome. They're great. They have great prices and are flexible with whatever time they could come out that's best for you. They do a really good job. They're very thorough. They're professional, with a great attitude. They're a really good company.

It went really well. Owner showed up as scheduled and on time. Very neat appearance and very professional demeanor. Worked with me on price, as we determined that carpet underneath large area rug was clean, so instead of moving the rug, he cleaned it, as it WAS dirty. Many pet stains were treated and all but one STAYED gone. We've used other companies before that claimed to get rid of pet stains, but alway they returned. This company used a strong enzymatic cleaner (that is also 'green') and it really did the job. We will use them again in the future, especially since they have a system of coming again later at half price, after the initial 'intense' cleaning. The only slight negative is that he was going to drop off a bottle of enzyme spot cleaner (he was out of it that day), and I never got it. Great experience!!

They show up when they are supposed to, their prices are reasonable and they do great work. They are excellent. They are always here on time. It is primarily the two owners that do the work. They always show up neat and clean and very courteous.

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It went very well.  This is a good company.  I will use them again.

The service turned out pretty good. The guy was pretty nice, and the carpets are clean. He cleaned 2 rooms.

He was very professional and cared about the service he gave. I felt he went above and beyond for me. Highly recommend this company.

Brett arrived on time and explained the process thoroughly.  He worked very h****** my carpets and they look amazing.

I said it above. They cleaned, removed spots, deodorized and treated the carpet in the den, dining room and the stairs. They were quick, efficient, very professional and did not make any mess at all....or if they did, they cleaned it up. I will definitely use them again. The carpet looks just great and smells great. I am very pleased.

Brett called prior to arrival. He and the technician were on time and professional in appearance as well as service. I intended to only clean the large area that was the promotional, but I had some additional areas cleaned since the areas were reasonably priced with a clear understanding of what was expected.
The technician was very good   There was one traffic area that remained darker afterwards when the carpet dried. (Actually I had not noticed discoloration in that area).  I contacted the company regarding the matter. Brett returned and cleaned it again...although he restated that it was a heavy traffic area. I contacted Brett a third time and he was as positive and professional as he was on the first call. (I have  noticed that my husband and I have slippery feet when showering since the carpet was cleaned so be cautious when stepping into the shower). I feel he sincerely wants the customer to be satisfied with the cleaning and will return until it the customer is satisfied. I am pleased with this last visit and optimistic that we have completely cleaned that "brown spot."

Good job overall.

Josh and Brett of Carpet Monkey cleaned and sealed  the tile floors in my kitchen and laundry room and they did a fantastic job!  They are utter perfectionists and insisted on checking out every square inch of the floor to make sure the job was done right.  There was a misunderstanding on my part about when they would come to work--I thought it was scheduled for Monday morning, but that was just the estimate.  Even though it was my mistake, in order to accommodate me, Josh and Brett came at the very end of the day, which made for a very long work day for them, but rather than have me wait with both rooms in disarray, they did the cleaning then, and came back before their normal schedule on Tuesday morning to seal the floors.  I would not hesitate to recommend them to anyone wanting to see their tile floors look like the day they were installed.    Although I did not need my carpets cleaned, when the time comes, I will feel confident in calling them for that kind of job, too.