William B. Darnell Outdoor Living

William's team did a nice job of installing our pavers and steps in our backyard patio space. However, overall we were disappointed with our experience. William's prices are a little higher than average, and he claims that is due to a higher level of quality. Unfortunately, in our case the patio space was not level and everytime it rains we have multiple large puddles form (very slow to drain). So, I fear that I paid additional for nothing. The team did clean up after the project was completed. But, they placed all their personal trash (plastic water bottles, lunch wrappers and landscaping debris) into one of our trash cans, and left it for us to dispose. William quoted us a price for the project prior to starting work. At the time of payment, our actual expenses (relatively) exceeded the quote. I was fine with paying for the additional expenses- however very upset that he did not discuss the additional costs with me prior to doing the work. Ultimately, our experience with William was forever tainted when he (accidentally) drove over and damaged some of our irrigation equipment in our yard. Luckily our neighbor watched William drive over the equipment, because William originally denied doing the work. However, because we had a witness, he agreed to fix it..... But then attempted to charge us for parts and labor to do the repair. If you do decide to work with William, be sure to spell out all aspects of the work and expense. AND- watch them every minute to be sure that no damage is done and that they are not performing work outside the scope of the project.