McCalls Carpet One Floor & Home

I would not use them for my flooring needs. They did not seem to care on how it was put down. They use the and cheapest sub for there work. They were told what to and do and how I wanted it done. They put holes in my walls from the work that was done. They disrespected my personal items and furniture.

Carpet was installed about 6 years ago, it was supposed to be under warranty, it has some areas where seam has opened up and other areas where fraying - we called the store two times and went into store once, was told that the manager would call and come out to see the damage and decide what to do, never heard from manager, never received any call backs, now no longer under warranty.

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McCall's was a great experience from start to finish.  The sales experience was great, very helpful but no pressure.  They had a much larger selection and wider variety of carpet than other carpet stores I had been to.  Measuring went well.  I had a specific time frame that the install needed to occur, and given that I had gone there about 5-6 weeks prior to that date to buy carpet, they were easily able to reserve my dates.  The installers came and tore all the old carpet out and disposed of it, and installed all of the new carpet.  They cleaned up very well before leaving.  I love my carpet and I would definitely go to McCall's first for any future flooring needs!

Excellent prices, sales experience, installation, as well as an amazing inventory.  We had looked at all the usual places for flooring needs and found the selections to be lackluster with crazy prices too!  Thankfully, we live pretty close to McCall's and had passed it numerous times.  I was so happy with the selection of carpets and manufactures, Erik our salesman was super knowledgeable and  we really appreciated the honest, upfront quote.  We had a deadline with our out of state movers,  interior painting etc.  Luckily the lady in charge of scheduling was awesome and worked with our crazy schedule.  Lastly, we have lived in a few homes that always seem to need flooring and most of the time I feel disappointed with the level of cleanliness, we've had wood stain on the walls, doors that  needed considerable cleaning and repainting, we've experienced carpet glue (I don't think they do that anymore?) on a few walls (it was a chore to remove) anyway,  the installers were very clean and thorough and worked until the job was done, ONE day to install  3200 sq ft!!!!
We'll definitely use McCall's again!

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We were very pleased with the professionalism and responsiveness of Carpet One. Kathy McCall and Robin Nunley took a personal interest in our home and gave us great advice from start to finish. They helped us choose the right materials and they made sure the job was done well. For the price we paid, we found the products and installation to be an excellent value.

the house was for sell the buyers accidentally left water running and flooded master bath... we needed a quick resolution & within  a few days the carpet pulled out dried was cleaned up and it was integrated with another piece and woven to look as if nothing ever happened.

They were very professional. They showed up on time. They took out the old carpet and and put in the new carpet. they fixed some spots on the floor.  They did an extra cleaning up and they were very helpful. They did what we wanted and offered some recommendation about the carpet. It worked out best for us.

We had a water leak in our basement and had to pull up the carpet to dry out the space.  They put down new tacks, stretched the carpet and made it as good as new.

Crew arrived on time and performed all contracted requirement and also moved furniture and hooked up the audio system which was not part of the contract.

I called them.  They came out and gave me an estimate the next day.  They did the work the next day.

Overall, our experience with McCall's was quite positive. We had been working on getting flooring bids, including from McCalls since the flood. We went through three different sales people before we were able to actually complete the work.  McCalls just kind of stuck with us.  We had flooring damaged as a result of flood repairs and house would not appraise to get loan for flooring without flooring.. It was all kind of crazy. A year and half later, McCalls honored the originally agreed upon pricing.They were flexible with the scheduling as we needed them to be ( my brother was in the hospital at the time scheduled) and showed up as agreed, The work took a little longer than they had thought it would, but one of the installer got hurt on the job leaving one guy to do what he could alone.  The floor is beautiful. And they did fix the preexisting creaks in my kitchen. We are quite happy with the work, the process for the most part ( even though with three different sales people, we had to let them them come measure every time we tried to go back and get the ball rolling again.