McCalls Carpet One Floor & Home
About us
McCall's Carpet One Floor and Home offers a wide variety of flooring options that include carpet, hardwood, laminate, and tile. Once you select the flooring of your choice, we offer free measurements and estimates to make your flooring experience an enjoyable one.
Business highlights
Services we offer
Sales & installation of carpet, hardwood, laminate & green floors., tile, vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 4% | ||
| 9% | ||
| 4% | ||
| 4% |
"Thank you for taking the time to write a review. We appreciate you choosing McCalls for your flooring and installation; we know there are many options available in the Franklin area. Glad you are enjoying your new carpet!"
We'll definitely use McCall's again!
"Thank you for your business. Let us know if you need anything else!"
"Thank you for taking the time to write a review. We appreciate your business and would love the opportunity to work with you again."
"Thank you, we appreciate your business."
"Member, Thank you very much for the feedback. We are glad that the flooring experience went smoothly and are also glad that you are satisfied with the floors. Please let us know if there is anything else we can do for you. Thank you, McCall's Carpet One Floor & Home"
"Member, Thank you for you business and also for taking the time to write a review. We are glad that you are satisfied with your floors and we will try to improve our service based on the feedback we receive. Thanks, McCall's Carpet One Floor and Home"
We removed the old carpet ourselves to save some money. So the floors were ready for installation when the installers arrived.
There was a little delay in installation because of the weather, but the installers who came out were excellent! They were very professional and even though I knew nothing about carpet and hardwood floor installation, I could tell the installers were very experience and skilled at their work. They explained what they were doing as they worked. They were very kind and mannerly to my mother (senior citizen) who was there with them most of the time while I was at work - even helping her across the floor so she wouldn't trip or fall. We were very please with whole experience.
We still can't believe the job was completed for $50- that's a service call fee for most companies. We are very pleased.
The installation guys were great too. A man and his sons. They were kind, nice, quiet, and hard workers. Would definitely use all of them again
UPDATE 6.7.10
STILL I am not moved back into my house because the floor issues are not settled. ~May 10 (after having to re-order some replacement wood) our installers made another return trip to fix the creaky places, squeaky boards, dings, etc. It was implied that alot of the damage was someone else's fault (ours or the other crews). No sense of responsibility AT ALL. We have lots of little crescent shaped dings that seem to be from the nail gun. Some had been puttied, but not very well, so I brought that up, and was told I just needed to clean the floor. There is some other incidental scratching etc. We did have other work going on, and I do not hold them accountable for that. (However, I am wishing that my initial request that we just install the part we had to and wait on the rest, had been considered.) So, on this return trip, they were here for maybe an hour and 1/2 (including smoke breaks). The manager had told my husband that he would come with them to oversee, but did not. When I asked about the other major areas to be fixed, they pretty much acted dumb. They and quot;fixedand quot; (cut out and replaced with glue) one squeaky place in the hall way, which had initially been top-nailed 11 times when we brought up the squeak. It started squeaking again almost immediately and necessitated yet another repair. When they started to cut out another board , they hit a nail, damaging the saw blade, and didn't have a replacement blade on hand (which seems ill-prepared to me if you use a saw on a regular basis). So they were done for the day at 3 pm. At this point, we decided that they would not return until everyone else was finished and we could get a good and quot;fulland quot; picture. I also felt it was unfair for them to have to work alongside the guy that and quot;called them outand quot; on their carelessness, because I felt tension. Nothing overt, but I just didn't want to deal with it. Thurs/Fri before Mem Day, my husband called the installation manager to invite him out again, he came the following Tuesday for a look around. He seemed in agreement that some better work needed to be done. A different (and more meticulous) (and hopefully not already mad at us) crew member was sent to work on Thurs, and my husband seemed pleased with his work. He came back Friday, but still didn't get finished and said he would be back yesterday. We heard nothing. My husband stayed til 11:30 waiting for someone to show up. The large area that was torn up/replaced Friday is unbelievably squeaky/creaky and I have no idea if he's finished with it or not. I am DISGUSTED that I have paid this much money for this much crap. I do however like the floor, just not pleased at all with the installation. When I called Mr. McCall this morning, it just so happened that they were getting ready to come here (again, no communication to us regarding this) and apparently they didn't think they were and quot;confirmedand quot; for yesterday (not sure which part of and quot;I'll make arrangements for someone to be hereand quot; is unclear...) Maybe we'll be done today, but I absolutely cannot recommend dealing with this company, even though my neighbor recommended them to me.
UPDATE 2 July 7.2011
The day of the last update, we did get some issues resolved, but it seems that 1 squeak is fixed and another pops up. On that day, when TIm indicated he was ready to go (finished...), I suggested we walk the repaired area. I put down 7 pieces of tape marking squeaks in the ~ 4x6 ft area that had been repaired. He worked on them before leaving and was appreciative that I'd pointed them out. Since that day, we've marked about 4 more spots. When Mr. McCall called requesting the rest of his payment, I asked if he'd be willing to make any concessions on the price considering all our inconveniences. I also expressed my concern (with the squeaks/history) that the floor may not have been installed according to the mfgr recommendations. Today he came out with Tim and a handy little magnet trick that shows where the nails are. What a relief that in the sample he did (1 room), they do seem to be mostly properly spaced. They found one area that seemed to be every 12and quot; or so (mfgr recommendation is every 6-8 inches). After our issues with NO nails and squeaks, I honestly didn't expect to find it was done correctly. We were told that in a job this large, this is really not too many squeaks (and quot;a very small percentageand quot;) and that no floor is level. (True, but we did spend about $10,000 on sublfoor work and walked on it for weeks marvelling at how solid it felt). This is the thing: Mr. McCall seems to have a knack for turning things around on you. (and quot;So you're fussing at me for making return trips to make this rightand quot;) No, Mr. McCall, I'm fussing that getting this installation right has taken over 2 months (granted, that includes self-imposed downtime-me not wanting multiple crews in my house, working around our schedules, and vacation), that your crews have made probably 5 return trips and used nearly 2 FULL boxes
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