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Heritage Heating & Cooling LLC
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Residential HVAC Repair and Replacement Contractors specializing in quality and affordable installations. Our service technicians are NATE certified. We also do expert air duct installations, sealing and repairs. Award winning.
Business highlights
27 years of experience
Services we offer
Heating & Cooling.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.735 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 35 reviews
Diane M.
Mar 2019
No complaints. Quick, professional, reasonable price.
Robert P.
Jun 2018
Jeff, the owner, came out on a Saturday for a service call on my AC unit. Within a few minutes, he was able to identify that the issue was a start up capacitor and he was able to replace it with a part he had on hand. I will definitely use this company again in the future.
David S.
Jul 2017
Jeff dispatched tech and within an hour of placing call the tech was onsite and had diagnosed the problem.
Clancy M.
Jan 2017
Prompt, punctual and professional
Mary I.
Jan 2017
Went great - very professional technician, friendly, knew what he was doing.
Donald W.
Dec 2016
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Donald W.
Dec 2016
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Angela P.
Mar 2016
I knew I needed a new A/C unit so started checking reviews and getting quotes. Heritage Heating & Cooling was rated very highly so I called. The owner answered personally and gave me a quote that same day. I had the unit installed less than a week later and could not be more pleased. The installers were professional, respectful of my home and finished ahead of schedule while also taking the time to walk me thru the new wifi thermostat. I will be using this company again when it is time to replace my gas furnace. (AND they beat the other quotes! ) Great experience!!
Response from Heritage Heating & Cooling LLC
"Thank you for taking the time out of your day to share with other consumers. The crew enjoyed working with you and commented on how easy and nice you were to to do business with."
Jody D.
Nov 2015
unknown
Carlton W.
Nov 2015
Great! Two gentlemen cleaned the unit in the attic and outside. Unplugged a drain that was causing the AC to shut down.
John M.
Sep 2015
unknown
Response from Heritage Heating & Cooling LLC
"Thank you for taking time to post a nice review. Take care."
Debora G.
Jul 2015
During very hot weather, the central AC unit suddenly quit working. I called Jeff at Heritage at about 8:00 Monday morning, hoping to possibly get someone there the same day. Jeff responded to my call immediately, was at my house before 10 AM, and the failure was diagnosed and repaired on the spot, quickly and efficiently. Jeff had the proper part to make the repair in his truck, and the complete price of the repair was more than fair. Jeff was extremely responsive, friendly, and professional. I'd highly recommend calling Jeff if you're HVAC is in need of repair!
Response from Heritage Heating & Cooling LLC
"Thank you for calling my company and I look forward to working with you in the future."
Michael D.
Jul 2015
they were very professional. very friendly and courteous with us during the service call. They contacted us when they were running behind schedule to keep us informed. Overall, a very pleasant service call.
Response from Heritage Heating & Cooling LLC
"Thanks for understanding. We have been running "full throttle" for the last four weeks getting folks cool."
Allison W.
Jul 2015
During the check up he found some problem areas. He gave us a quote (with no pressure). He was timely, professional and direct. It was refreshing to have someone service your unit and leave you feeling like you would honestly do business with them again.
Response from Heritage Heating & Cooling LLC
"[Removed member information], Thank you for taking time out to post a nice review. Everyday we try to give 100% and it's nice to be appreciated."
Marion B.
Jun 2015
unknown
Chuck S.
Jun 2015
Dealing with HVAC companies typically an exercise in frustration. You seem to only need them when it's really hot or really cold... about the same time everyone else needs them. In the past I'd start calling a list and hope someone would return my call within a couple of days.
This time I used Angie's List and placed a call to Heritage during one of those really hot days. Talked to someone named Jeff and we set an appointment for later that morning. He arrived on time, looked at my challenge and emailed a bid the next day. Ends up Jeff was the owner of the company. Very professional. Refused to quote me any of the cheap vendors. Went with high end Trane. Couldn't be happier. Installers worked in my scary crawl space under the house as well as my 120 degree attic.
My only complaint was with the downstairs forced air gas heating. Trane wrings out every BTU possible so it speeds up the blower at the tail end of a heating cycle. Actually created a cool draft in the house and could even be loud at times with the multispeed fan. Called Heritage and Jeff came out with a Trane expert. They did a tweak on problem was solved.
I'm a very happy customer and highly recommend Heritage.
Herbert L.
Jun 2015
Tech arrived promptly and attempted to repair a blower on a very old gas heating unit belonging to my 93 year old mother. The tech did not have the parts and could not find them. He did state that if I could locate a part he would come out and install it without another service charge.
I finally managed to locate a replacement part. They gave me a ten day return peroid.
The next day I called the same repair tech. There was no answer so I left a message. This went on for five weeks I left a message twice a week.
I finally called the main office number. No answer I left a message. About two hours later the owner called. I explained the situation he promised he would be out the next morning. Which would have been a Friday.
I made sure to keep my phone close and with my mother the entire day. He did not call or come by.
I called main number no answer the following week. Same game no answer I left a message. Two hours later he returns my call. I explaine to him the situation yet again. I also point out that he did not live up to his promise of coming out the prior week. At this point he states that the part I have probably won't work. He also states with a rude tone that it is now airconditioning season and he is busy working on air conditioners. I point out to him that my 93 year old mother has heat on as we speak. I had installed the unit and just need someone to connect the wiring it would have taken 15 to 20 minutes.
His last comment along with his tone of voice finally got to me after six weeks of waiting for them to live up to their promises. I finally ran out of patence and told him to just forget it. I also informed him I would leave a review on Angies list as that was the way I found his firm.
I finally managed to locate a replacement part. They gave me a ten day return peroid.
The next day I called the same repair tech. There was no answer so I left a message. This went on for five weeks I left a message twice a week.
I finally called the main office number. No answer I left a message. About two hours later the owner called. I explained the situation he promised he would be out the next morning. Which would have been a Friday.
I made sure to keep my phone close and with my mother the entire day. He did not call or come by.
I called main number no answer the following week. Same game no answer I left a message. Two hours later he returns my call. I explaine to him the situation yet again. I also point out that he did not live up to his promise of coming out the prior week. At this point he states that the part I have probably won't work. He also states with a rude tone that it is now airconditioning season and he is busy working on air conditioners. I point out to him that my 93 year old mother has heat on as we speak. I had installed the unit and just need someone to connect the wiring it would have taken 15 to 20 minutes.
His last comment along with his tone of voice finally got to me after six weeks of waiting for them to live up to their promises. I finally ran out of patence and told him to just forget it. I also informed him I would leave a review on Angies list as that was the way I found his firm.
Response from Heritage Heating & Cooling LLC
"I am so sorry but you never once told me about your 90 year old mother until after you rudely threatened to post a bad review. If I would have known about an elderly person in your home I would have come myself even though when you called it was 90F outside."
Gary N.
May 2015
unknown
Response from Heritage Heating & Cooling LLC
"[member name removed], I appreciate you taking time out of your busy schedule to post a review. I (Jeff Parks) am here if you need any questions answered. Thanks for your trust in us. Take Care. Jeff Parks (Owner)"
Scott S.
May 2015
unknown
Response from Heritage Heating & Cooling LLC
"Thanks for being a loyal customer [member name removed]. We will see you again when it gets cold."
George S.
Oct 2014
After they left the furnace was not working at all. When I called them to come back and they wanted to charge me $400. I told them no since it was working before they came out. When I got them to come back out finally they admitted they had stepped on a wire last time and wanted me to pay half of the $400. I told them no again since it was their fault. I was not happy.
Response from Heritage Heating & Cooling LLC
"[remove members name], In my professional opinion, it's always best to work things out with management before posting a negative review, especially on a high ranking contractor like Heritage. I never received a phone call so I assumed all was well. It was a complete shock that you posted a review from work done 1 year ago. On Tuesday, October 7, 2014, our service department contacted you by phone and you agreed that the review should be changed and that you would re-submit a new one. Thank you for your working with us and please call me if more clarification is needed. Jeff Parks (owner)"
Paul G.
Sep 2014
Downstairs AC was not working. Called to set up an appointment. They said someone was out in my area and would call me soon. Within 45 minutes I got a call asking if they could come right over. Was at the house in 20 minutes. Checked out the unit, explained the problem and how to fix it and estimated price. (Wasn't sure how much coolant it needed until he filled it up.) Explained to me some probable issues that would be coming soon. (The unit is very old, so it did not surprise me.) He gave me an estimate of what it would take to replace the unit. I'm going to see if the unit will last a little longer with a band aide. This will give me a little time to start putting some back. I never once felt misled or pressured into buying a new unit. I used Heritage six years ago for maintance and some possible cooling issues. The rep was very helpfull in 'educating' me on how the system works. The 2008 visit is what prompted me to call Heritage again. VERY professional, punctual and personable. I highly recommend Heritage for heating and cooling needs.
Response from Heritage Heating & Cooling LLC
"Thank you [member name removed]for being a faithful and loyal customer, something which can be tough to find these days."
Alan W.
Aug 2014
Both our heating units went out within a few days of each other during this February's awful cold streak. I was calling around to some of the other companies and everyone just wanted to send sales reps out. Jeff picked up the phone around 5PM and we talked through the issues and plan for about half an hour. The next day Josh showed up, took a look, and gave us a reasonable price. They came out (while it was snowing albeit lightly) and replaced everything the next day. Then they made a follow up call to check the A/C in May (can't really check it when it's 25 degrees outside). They also insulated our attic recently under the MidTN electric/TVA program. We've liked the straightforwardness, no sales pressure, and punctuality.
David M.
May 2014
They were great. They were just amazing. I was very happy with the guys. We had actually used them before on 12/31. They came right away because it was closer to the evening and I was worried about heating for the holidays. They were at our house 10 minutes after I called them. They fixed everything. Both times they came on time and did everything quickly and professionally. I was very pleased. The motor they had to replace was $500. The call was $75 plus the labor. The price was very reasonable.
Cathy P.
Nov 2013
I had contacted Heritage Heating/Cooling via email on a Sunday through their website after getting their name from Angie's List. Our heating unit was not working over the weekend. I did not expect to hear from them till Monday but Jeff (the owner) replied on Sunday and a technician was at our house at 8 am on Monday morning. Josh was polite and thorough with his inspection of our unit. He explained the options of replacing the rusted part that was malfunctioning or replacing the unit. After consideration to replace the unit he wrote out estimates for 3 units that would meet our needs. He answered my questions and I was to contact him after talking with my husband. I had some questions after going on the internet to research the units he recommended and again he was polite and informative to answer my inquiries. After making our decision on the unit and go ahead with the replacement he contacted the office and a crew was at the house within the hour to replace the unit. The crew of three (sorry I did not get their names) were task oriented and polite also to answer my questions. Before 4pm the unit was installed and the house had heat again. Jeff called to check on the installation and I told him that I had gotten his business name from Angie's List; so I wanted to make sure to give A+ rating to Heritage Heating & Cooling in Franklin, TN. My husband was surprised when he got home from work that the unit was installed and running.
Response from Heritage Heating & Cooling LLC
"Thank you [removed member name] for the kind words. I will share this review with the crew, since they appreciate positive feedback."
Leslie M.
Sep 2013
They came out promptly when our unit went out. Josh gave us good advice about what kind of unit needed to be installed . They were very professional and prompt when they came to install. Additionally , Jeff came out personally on a Sat. one week later when it did not seem to be working properly. He sent installers back on Monday and who quickly fixed a attachment that needed to be tightened and problem was fixed at no charge. I would definatly use them again. Very honest work.
Licensing
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FAQ
Heritage Heating & Cooling LLC is currently rated 4.7 overall out of 5.
Heritage Heating & Cooling LLC accepts the following forms of payment: CreditCard
Yes, Heritage Heating & Cooling LLC offers free project estimates.
No, Heritage Heating & Cooling LLC does not offer eco-friendly accreditations.
No, Heritage Heating & Cooling LLC does not offer a senior discount.
No, Heritage Heating & Cooling LLC does not offer emergency services.
No, Heritage Heating & Cooling LLC does not offer warranties.