Genesis Glass & Mirror

Job went according to plan

Excellent. Did a great job very professional.

I had a great experience with Greg Allison, the GM, and the rest of the staff at Genesis. Gregg came out to do our measurements and was very pleasant and helpful. The install went well but there was a small scratch on one of the glass panels that they initially brought out but they put in an order and had that replaced within a week. We are very happy with our shower doors and they look beautiful. Would recommend this company over other, more well-known companies in the area based on customer service and pricing.

Pieces were cut sooner than originally estimated. All but one fit perfectly. One appeared to be slightly too large. I returned to their shop which they ground down slightly, after which it fit perfectly. Extremely pleased with the service.

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Overall, I would have to rate my experience as a "C" and would prefer a different provider the next time such services are needed.  I had a couple broken windows where I had to bring in the windows to have the glass custom measured and ordered.  This was in the wintertime and was eager to have this done as quickly as possible since windows were just boarded up in a temporary and basically unsecure fashion.  They explained it would take a couple weeks or so due to the normal turnaround time, and I was ok with this given the lack of alternative and need to get the process going.
2 weeks turned into 2 months or so.  If I'm not mistaken they might have given me a little break on the price since it took so long.   Finally the glass is in and the windows get done, and I show up to pick them up and the caulking around the window glass just looks very bad.  Can't imagine some window professional looked at them and thought "there's a job well-done!".  So I point it out and they agree it needs to redone.  They offer to redo the caulking and deliver them to me for free so I don't have to drive back out there again. 
The windows show up, but again something is not right with the caulking.  So they offer to send a caulking guy over to work on the caulking again.  They do this and finally they are done.  The weather outside was probably not optimal for caulking (cold and damp, etc), because within a few weeks the caulking starts to sag and come undone on both windows. 
At this point I'm simply tired of dealing with them so I ended up eventually re-caulking the windows myself.
I give them at least a "C" because at least they had a good attitude about taking responsibility for their mistakes and trying to get it right, but that's as high as I can go because the actual window workers themselves didn't seem to have the same high standards for quality. 

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We had a major bath renovation project going on, part of which was the result of a poor fitting old shower door in out master bath. We called Genesis glass and they sent out a representative to measure the door opening and see what needed to be done. We then went to their show room in Franklin and selected the style of glass we wanted, including trim and door handle. An estimate was given that included an adjustment to the shower door opening so that the door would fit properly. There was a bit of miscommunication on the date for the install, but this company was very helpful in getting the door in within our needed time frame. Genesis is a bit pricey, but we feel that what we spent on this door was worth every penny. No more shower door problems, and it looks great too. Both the representative who measured and the one who installed were top notch and very professional. We recommend Genesis without hesitation.

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All work went very well. Guys knew what they were doing. Arrived on time and completed the work quickly.

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Great

Jack arrived and measured and gave me a quote right away. Within two weeks Joe and Tony arrived on schedule with the cut glass. Though Tony dresses unorthodox he was very professional and knew his stuff regarding installing shower glass and windows. I had a semi-frameless installed to save money and still look fairly clean. Lots of measuring and setting plumb for the glass and frames. Skilled miter cuts needed on the frame and drilling into grout. Joe and Tony were a good team and got both projects done.

They were wiling to answer questions about what they were doing and about how their process would make the shower last longer and hold up better.  Also, Tony didn't have the promotional bottle of H2OFF in his van and said he would stop by and drop it off later after he gets one from the office. Genesis HQ is close in Franklin, so very little delay in service.

They worked within my time frame and did excellent work.

Arrived within projected arrival window, completed installation in under 4 hours, all measurements/fittings within specifications except for one relatively minor imperfection.

I really love his work.   He's the best.  I can't say enough good things about him.

Genesis installed 2 mirrors in a bathroom renovation - it was a smooth order process, the mirrors were as ordered, installation was timely and all at a great price. Ken's team was very professional from start to finish.As a follow-up, I asked them if they could make a piece of plexiglass to fit in front of my fireplace (to keep my young son's hands out of it) - Greg came out and measured the next day, taking the time to understand my needs even though it was an unusual request.I followed up w/ them a week later since I had not heard back, and my paperwork w/ measurements apparently got lost in a recent move to a new location. They were extremely apologetic and came out to re-measure right away. Greg installed the plexiglass the next day and didn't charge me b/c of the delay/inconvenience. I would definitely use this company again and recommend to any friends. Their quality of work is excellent, everyone is courteous and puts customer service first, and when they dropped the ball they made it right immediately.