Doc Air

I hired DocAir to remediate existing mold and install a vapor barrier & dehumidifier system in the crawlspace of a property I recently purchased. My first impression of DocAir was very positive. Thomas, the technician that was dispatched to my property provided a very clear analysis of my issues and plan for remediation, I was receiving regular updates and communication from the office manager— so I contracted DocAir to move forward with their proposal at the next available opening they had 6 weeks later. Unfortunately, that was one of the last parts of my experience with DocAir that was positive. In the weeks leading up to my installation I received zero communication about the specific start date & time, who my project manager was and how long the job would take to complete—finally prompting me to call their office to get this information after the start date originally quoted to me had passed. The mold guarantee I was sent had the wrong address listed, it took me following up with the office 4 times to finally have this corrected. Shawn and his team did a great job cleaning the mold and installing the vapor barrier but upon completion of this portion I was then made aware that the wiring and completion of the dehumidifier system was done by an entirely different department and someone else would have to come out at a later date to set this up. I received no information from the office as to when this would be scheduled. Several days passed, with still no word, when I finally reached out I was told “this will be completed tomorrow afternoon.” No one showed up and no one from the office reached out to me. When I called them they apologized and said they would come out the next day. No one showed up again and again I received no word from the office as to why. As it stands now, I have paid DocAir in full for a job they have yet to complete. The work they do may actually be good but, I would not recommend this company based on their unprofessional lack of respect for their customer’s time and failure to properly communicate. Very disappointing end to an experience that started out with a lot of promise.

Excellent. Best company ever to work with! Lucas is knowledgeable and friendly. Diane is responsive. This is the second home we used Doc Air for work and recommend them to anyone needing work completed.

The project manager seemed knowledgable. We received a bid, and while we thought it was on the high side, we felt like the company's reputation and the fact that we were told it would take nearly two days to complete the work justified the expense. It took 3 guys one 8 hour day. $1800? Really? Hard to see us as getting a value given that materials could not have been more than $200.

The work included revising the soil in front of the house so it would slope properly to help keep water off the foundation. This work was completed. The team actually buried the water faucet on the front of the house under half a foot of clay.

The professional thing to do would have been to discuss the issue with me and talk about rational solutions to the problem. Instead, they just buried it.
They also did a mediocre job with the drainage pipe along the side of the house, doing nothing to secure it so it would keep our narrow driveway usable. In both instances, it was abundantly clear that they could have cared less about the quality of the work done. Time will tell if the mold mitigation work was done properly. It's hard to be confident it was given the willingness to cut a big corner in burying our faucet. This qualifies as one of the worst home maintenance experience of our lives.

We hired DocAir to mitigate radon in our house, because Diane was very easy to work with. However, when things went wrong, the experience was horrendous. The initial radon reading was at 4.1. After their mitigation, the radon level went UP to over 15. We spoke with several people at DocAir, from Jeff and Mike, the technicians, to Barry, the owner. Everyone proposed a different solution on mitigating the issue, with no consistency. Despite initially proposing a non-invasive solution of digging deeper to pull in more air from the soil, they backed out and refused to go with that proposal. Additionally, the work was very shoddy, leaving unsightly holes inside and outside of our home. Both Mike and Barry became very threatening towards the end of our conversations, making us feel like we are at a used car dealership. Don?t be fool by their initial interactions, they are complete nightmares to deal with after they have received your money.

Barry was helpful and informative. But the work was not completed in time. Also the workers were not always on time.