Tiger Paws Carpet & Upholstery Cleaning
About us
We are a local, family owned and operated business that services all of Shelby County and some of the surrounding areas. Tiger Paws has been in business for over 11 years and we are aware that there are many choices when you are choosing a carpet cleaning professional. That is why we strive to provide the highest quality clean possible by our certified technicians, exceptional customer service and we do it at a fair and competitive price. We look forward to serving you!
Business highlights
Emergency services offered
24 years of experience
Services we offer
Carpet and upholstery cleaning, Newly added Hardwood floor cleaning and preservation as well as leather cleaning., Wet Vac and water damage recovery, carpet repair and stretching, tile grout cleaning and sealing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.711 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 9% | ||
| 0% | ||
| 0% |
Showing 1-11 of 11 reviews
Elizabeth F.
Jun 2017
My husband was the one who was home, so I have no idea how many people came. I guess one, maybe two, I don't know. I have no clue if they were professional or not, but he didn't have any problems.
Meg H.
Jul 2016
unknown
Jeanine P.
Apr 2016
unknown
Virginia B.
Dec 2015
Very well.They were punctual, very pleasant and helpful. I plan to use them again.
Response from Tiger Paws Carpet & Upholstery Cleaning
"Thank you Mrs. Burnette! It was a pleasure to work with you! Merry Christmas and Happy New Year to you both!"
Andrea W.
Oct 2015
unknown
Karen S.
Feb 2015
unknown
Saadullah A.
Aug 2014
Very professional. Agreed to clean mats in the van and sedan.
Andrea W.
Jun 2014
.
Diane E.
May 2014
To be fair I didn't call them again to re clean the carpet. Their price was reasonable and our carpet is old and needs replacing but another company we hired managed to do a better job for a reasonable price as well.
Response from Tiger Paws Carpet & Upholstery Cleaning
"Ms. (member name removed), I am sorry to hear you had a bad experience with Tiger Paws TWO YEARS ago. The company is now under new ownership as of January of this year. I purchased the company from Mark Beatty. He and his father Dennis always made customer satisfaction their number one priority. I also know that it was in that same time frame, Dennis fell ill with a stroke and Mark was on his own to pick up the reigns and run the business. Shortly after, the company became Ultimate Carpet Cleaning and was owned by Mark's brother in - law for about a year. In the summer of 2013 Mark Beatty took the company back, and put it back under the Tiger Paws name, and tried to get it going in the direction his father would have wanted. I joined the company in late 2013 and began the purchase of it in late December, and closed on it in January of this year. We do not run with faulty equipment and we will return if a customer is unhappy with their clean. I would like an opportunity to make you a satisfied customer. As you can imagine, satisfied customers are extremely important to a new business owner. I urge you to call me directly at 901-327-1884 for a special offer. Sincerely, Jeri Jeffries, Owner, Tiger Paws Carpet and Upholstery."
James B.
Dec 2013
Chris did a great job
Mike S.
Nov 2011
I called Tiger Paws on Saturday and left a Voice Mail and I also went on their website and provided all of my information requesting a quote where i including room sizes, rug sizes, etc.. They returned my call promptly on Monday morning but they had no record of the email I sent them. The owner, Mark Beatty, said he had tried to request a quote from his website after our initial discussion and it did not go through so he called his webmaster to get it sorted out.
Mark showed up at our house on time Monday afternoon to develop an estimate. We have four large bedrooms, an office, a large family room and two hallways that are carpeted. Total carpeted area is about 1600 square feet. He quickly surveyed the work and provided me with as estimate of $409. This was to clean the whole house ($159), two large area rugs ($15 each), a sofa ($25) and two chairs ($25 each). It also included restretching the carpets throughout the house ($145). I was very clear in that I wanted the job to be turn-key, in that I did not want to do anything such as moving furniture.
I was provided a choice of several time frames so I could pick the best time for us which was the afternoon of the next day.
Mark showed up when he said he would on Tuesday afternoon and started the carpet stretching. About the time he finished the upstairs his crew arrived and started cleaning. They did an excellent job in cleaning and restretching our carpets. They also repaired a small area where one of my dogs chewed up a little piece at no additional charge.
Mark brought a couple of installation problems to my attention and got my concurrence prior to continuing. For example, there was an area in our hallway that we thought was a wrinkle. It turned ou that the floor was buckled under the carpet. He worked around me while I repaired the floor. It delayed him about 30 minutes but he did not complain or say anything. Now my carpets look great!
Update: The day after teh work was completed we noticed that there was a seam that did not bond correctly and a couple of areas were not tightened to my wife's satisfaction. They cam out that day and fixed all of the issues. Well done.
Mark showed up at our house on time Monday afternoon to develop an estimate. We have four large bedrooms, an office, a large family room and two hallways that are carpeted. Total carpeted area is about 1600 square feet. He quickly surveyed the work and provided me with as estimate of $409. This was to clean the whole house ($159), two large area rugs ($15 each), a sofa ($25) and two chairs ($25 each). It also included restretching the carpets throughout the house ($145). I was very clear in that I wanted the job to be turn-key, in that I did not want to do anything such as moving furniture.
I was provided a choice of several time frames so I could pick the best time for us which was the afternoon of the next day.
Mark showed up when he said he would on Tuesday afternoon and started the carpet stretching. About the time he finished the upstairs his crew arrived and started cleaning. They did an excellent job in cleaning and restretching our carpets. They also repaired a small area where one of my dogs chewed up a little piece at no additional charge.
Mark brought a couple of installation problems to my attention and got my concurrence prior to continuing. For example, there was an area in our hallway that we thought was a wrinkle. It turned ou that the floor was buckled under the carpet. He worked around me while I repaired the floor. It delayed him about 30 minutes but he did not complain or say anything. Now my carpets look great!
Update: The day after teh work was completed we noticed that there was a seam that did not bond correctly and a couple of areas were not tightened to my wife's satisfaction. They cam out that day and fixed all of the issues. Well done.
Licensing
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FAQ
Tiger Paws Carpet & Upholstery Cleaning is currently rated 4.7 overall out of 5.
Tiger Paws Carpet & Upholstery Cleaning accepts the following forms of payment: CreditCard
Yes, Tiger Paws Carpet & Upholstery Cleaning offers free project estimates.
No, Tiger Paws Carpet & Upholstery Cleaning does not offer eco-friendly accreditations.
No, Tiger Paws Carpet & Upholstery Cleaning does not offer a senior discount.
Yes, Tiger Paws Carpet & Upholstery Cleaning offers emergency services.
No, Tiger Paws Carpet & Upholstery Cleaning does not offer warranties.