The Water Store

"I remember that pool 3 years ago. Prior to coming we explained we normally don't service weekly accounts that far away from our location, but you wanted us to come anyway because you were unhappy with another pool company closer to your location and you said there was no one else to take care of you. So we came out ... On our first trip out there, problems with the plumbing and and the age of the plaster made it nearly impossible to vacuum the pool. This was a very old pool. What normally would take 20 minutes to clean took an hour due to poor suction from the old plumbing setup. Still, we did not charge any more for the cleaning. On our 2nd trip to you (a 35 minute trip each way) there was no power to the equipment and the breaker wasn't working. - therefore we couldn't perform any maintenance to the pool. At that point it was a loss of time and money. Normally, we would charge a trip charge, as it was not our fault that the work could not be performed. However, we decided not to charge you, but instead to cut our losses with this new account and not move forward with future services. This pool had too many issues that needed to be fixed before we could move forward with cleanings. It became clear why you and the other pool company had issues. If the equipment worked properly on the pool, there wouldn't have been a problem. I will not apologize for things beyond our control. Even after the bad review you left, I hope that over the past 3 years you've gotten your plumbing and equipment problems resolved and you are enjoying the pool."

"Thank you for your review. The above review was for weekly pool cleanings for an above ground pool. We look forward to taking care of you again this upcoming year. Spring will be here soon :)"

"After reading your review, I would like to take a moment to express my concern for any unpleasantries you may have experienced. I would have appreciated a phone call if you were at all unhappy with my performance with opening your pool. If I had forgotten an empty bottle, I do apologize. The chemical that I had you add to your pool (flocculant) takes about 48 hours to clear up the pool and settle to the bottom. You may have forgotten to set your filter to "waste" while vacuuming, which would have just restirred the particulates instead of removing them. With your cover, I chose to leave it outside so you could scrub it off before returning it to your shed. I did that intentionally. Once again, if you had just contacted me at any time, I would have been more than happy to answer your questions or resolve any issues, as my customers and their satisfaction are my #1 concern. I hope you and your family have a wonderful summer and please feel free to call me at any time. -Jeff"