J & R SVC

unknown

Standard auto maintenance, good job. Everything they've ever done for us has been good. The only complaint is high pricing. But friendly and aware of all automotive repair requirements.

LOVE these guys. Excellent customer service. They do a great job with older cars, diagnose problems and work with you on what to fix or not. More expensive than some, but totally worth it and I drive with confidence that I am safe even in an old beater.

Pulled in to JandR an hour before closing due to the check engine light. They had it diagnosed and repaired within the hour. No waiting for parts. They had me approve each cost as they discovered it and I can say yes or no to the repair. They even gave a this can make it or you need to do this type of recommendation. Not every repair they found was one that HAD to be done.
The waiting room is very clean. They offered to drive me home, bu the repair was not going to take long so I stayed. Free WIFI and coffee in the waiting room. Bathroom was clean.
Staff is very friendly and helpful. I have plans to return for all my repairs

I joined Angie's List specifically to locate a qualified mechanic. Finding a mechanic for a major repair long-distance and sight unseen is no picnic. Our daughter's summer job is far from home, but the repair couldn't wait. From the initial phone call (to ask if they handled transmission work), I was very impressed with Jand R's polite demeanor and patience in answering my questions. My daughter and her co-worker dropped off the Jeep next day and didn't feel the least bit uncomfortable on the premises. My husband handled all phone calls with the service man (I'm sorry I didn't catch anyone's name) as worked progressed. We were relieved to hear that a new transmission wouldn't be necessary. It would have been easy for a dishonest mechanic to take advantage of us, given our inability to oversee the work. J and R Service really came through for us. We would use them again without hesitation.

I thought the estimate was very fair.

First utilized Jand R when visiting Crossville approx 4 years ago. Our car was hit while parked in a parking lot by a young driver.Car was so badly damaged the drivers side door would not open and the left front tire was at 45 deg. Found later that the tie rod was bent nearly in half. Took the car to Jand Rs where they expedited repairing the vehicle so that we could get back home to upstate NY. They provided great service at a good price.. Having moved from NY to Crossville, Tn. three+ years ago,We have been a regular customer since taking both our vehicles for all repairs and maintenance. An excellent place to do business.