Innovative Restorations

"It is disappointing to read a review like this that is inaccurate on all accounts. The patch on the roof was made with the shingles the customer said were "the correct shingles". He provided us the manufacturer and color. When the repair work was completed with the shingles he & his realtor specifically told us to use, he was not satisfied and wanted the whole front portion of the roof replaced so that there would not be a shading difference from new shingles to the original roof. The work to replace the entire front part of the roof was performed by a sub-contractor that we recommended and had requested an estimate from. The customer paid that sub-contractor unbeknownst to us and we have never been paid our mark up (which is our time invested to coordinate the roofing contact) on that invoice. We have no record that the customer has sent a check to us for the settled amount of $2,500.00, which is why there is a lien on the home now. I did agree to a settlement amount of $2,500 on August 28th, 2015 in a phone conversation with Mr. [Member Name Removed], however to this date we have not received the check, nor has the customer sent us a cancelled check or copy of said check showing that payment had been made (this was requested from Mr. [Member Name Removed] after a conversation in August 2016 with a mortgage company who had called regarding a re-finance on the home) The customer does claim that he sent the check, which we never received, but he does not want to send another one. As for the price increase, when you request additional work the price generally goes up. We gave credit for the cost of the repair that he was not satisfied with and then proceeded to replace the whole front of his roof. The insurance carrier only paid for the damage to the interior of the home as the roof was not a covered loss which is standard practice. The customer had a high deductible so the out of pocket cost was most of the claim. To our knowledge he was never sick. He is a doctor and they live in Florida, this was a second home to them. As of writing this we have still not seen the payment of $2,500.00 which was agreed upon with Mr. [Member Name Removed] on August 28, 2015 which was 8 months after a contract was signed on January 26, 2015 (not in July 2015 as the customer states in this review)."