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Crossville Heating and Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Crossville Heating and Cooling, Inc. is a locally owned and operated company located in the Upper Cumberland. We service Cumberland County and the surrounding area with exceptional quality and unmatched pricing. You can expect to talk with a friendly staff that cares for their customers, and is always looking for ways to improve our customer’s experience. Our technicians and Install crew are EPA and NATE certified. Because of this we won the Angie's List Super Service Award in 2012! We offer all HVAC needs including, but not limited to Service of all makes and models, Installation of residential and light commercial systems, maintenance plans customized to each individual need, Duct cleaning, and Air Quality products. We have 24-hour emergency service, 7 days a week, as well as same day service. Our doors are open Monday-Friday from 7am-4pm for customer convenience. We love to see our customers stop by our office, so that we may be able to have a more personal experience with them. When we schedule you for any of your needs, our friendly staff will give you an exact time you can expect someone to be at your house, so that you may be able to plan your day accordingly, and not be waiting. If we will be early or late, we will call you and let you know. This is one of the things that makes us different than our competitors. We know you have other things you may need to do, and do not want to keep you waiting. We give Up-front, flat rate pricing, so that you are not left guessing what the total will be. No Surprises! Our residential installations come with a worry free 10 year Parts AND Labor warranty. We are a Carrier Factory Authorized dealer and strive hard to meet the extensive standards that Carrier has in place. We are the ONLY 5-time Carrier President’s Award winner in TN! We have simple financing options that include 60 month 0% interest, as well as financing that doesn’t use your credit score to determine if we can help you. Call to schedule today!
Business highlights
Emergency services offered
43 years of experience
Services we offer
Maintenance, Residential and Light Commercial HVAC needs including Service, and Duct cleaning., and Installation. Air Quality Products
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.751 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 2% | ||
| 2% | ||
| 4% | ||
| 4% |
Showing 1-25 of 51 reviews
Glenn L.
Sep 2022
they ran duck work thru doors and knocked brick out of my foundation to get duck to other part off house they were going to come dack to finsh job corect and never did a man came out 3 time and all they said ill look in to it i said you installed everything look at it they walk away like i said nothing im hirig a lawer because where they knock my brick out of my footing is baring and ita saging
Josh H.
Aug 2021
Hired them to run about six feet of gas line and hook up my dryer. Quoted $425, including $50 to hook the gas line up. They show up and the guy has a gun hanging out of the back of his pants, which was completely ridiculous and unprofessional. They didn’t have enough sense to just pre fabricate the fittings that they needed before putting it through the floor, so they decided to bust a hole in the block foundation of my crawlspace (and leave the mess). The helper pooped in my bathroom, which was just gross and unprofessional. The supervisor finally arrives and says to prefab the fittings and go through the floor. They get a tile saw and hack my tile up as pictured below, seriously leaving it like this and expecting a job well done. I call and ask if that is their standard and they come and repair it. They tell me that they’ll adjust the bill because I didn’t force them to repair the block under the house. I wait for a phone call or bill and hear nothing until over two months later, they call and ask for the full $425. The people that ran the line didn’t even have the right fittings to hook up the dryer, so I bought the stuff myself and hooked it up myself. They want me to pay for work that I did MYSELF!
Case K.
Aug 2020
Excellent.
Response from Crossville Heating and Cooling
"So glad to hear that you are well pleased with your service! Thank you for choosing us and we look forward to seeing you again in the future."
Joseph V.
Jul 2020
Our AC went out on one of the hottest days of the year. We moved here a little over 4 years ago and haven't needed, or knew of, a good company. Did a little checking and decided on Crossville Heating and Cooling. I am sure glad we did! Their tech, Zack Burgess, arrived later that afternoon and had us up and running in no time. Great service, and Zach was outstanding. He answered any questions we had, and explained things as he went along too. He is definitely an asset to the company. We will be using this company in the future for any of our HVAC needs, and will be recommending them to others.
Response from Crossville Heating and Cooling
"Thank you so much! We're glad you chose us too! It's good to hear that Zach took good care of you. Please let us know if you need anything else."
Lewis F.
Jul 2019
Very Well. Very Professional. On time as scheduled.
Robert S.
May 2018
found out that the heat pump did not have long to live and they suggested to replace and I made the decision to do so.
Bennie L.
Oct 2017
they engineered the return air size wrong ......smaller than it should have been.......so it made a very loud noise......they said to just use cheap filters as they would make less noise........they did not want to do anything about it so I just paid them to add a second return and it stopped the noise immediately ......the engineering formula is all over the internet to support my complaint so it was not my opinion it was a industry fact....they are good people so I will still use them for maintainance ......I just got caught up in the system of a growing company that depends on the decisions of a person they send out....since it’s just a summer home I did not want to waste precious time going back and forth just wanted it fixed.....
Joann D.
Feb 2016
We were told the unit was warranty and there would be no charge. The motor that was used n the unit was to big for the unit it burned the motor up It broke and damaged the rabbit cage. It was very cold and we had no back up heat. It took 3 days to get the unit repaired. They had installed the unit on 15 monthes earlier.
Allen R.
Oct 2015
unknown
DIANE H.
Sep 2015
unknown
Teresa B.
Aug 2015
unknown
Theresa W.
Aug 2015
called for repairs on our a/c unit in the morning and they had someone out by 3:pm that day. Marty was professional and efficient. He had to replace a part and had the unit running and cooling in less than 2 hours (including the time it took him to get the part). He waited to ensure the unit was cooling properly before leaving. He provided us with great information regarding new units and we will definitely consider them when we build a new home in a couple of years. We are very happy with the service.
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that Marty, our technician, has taken good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you"
Bruce O.
Jun 2015
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Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that our technicians have taken good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you"
Bruce O.
Jun 2015
unknown
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that our technicians have taken good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you"
Jerry V.
Jun 2015
unknown
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that our technicians have taken good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you"
Marvin B.
Jun 2015
We have always like them and they do good work.
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that our technicians have taken good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you"
Turtle K.
Feb 2015
They were a great company.
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that our technicians have taken good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you"
Eric R.
Jan 2015
unknown
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that our technician, Marty has taken good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If you have time, I would be interested in hearing why we received a B responsiveness and punctuality. We are always looking for ways to improve, and your input may help us with that. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you"
Robert F.
Jan 2015
unknown
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that our technicians have taken good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you"
Rocke B.
Dec 2014
unknown
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that our technicians have taken good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you"
William W.
Oct 2014
Two men arrived at our door at about 9:00 AM and proceeded to go to work removing our old furnace. By 3:00 PM the new furnace was installed and the dehumidifier was installed in our crawl space. They cleaned up their tools and left the area clean. The men were very professional and polite. We couldn't be happier with this company.
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that our installers took good care of you, and made sure you were happy with this experience. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you."
Marie T.
Oct 2014
This is a new home to me and the previous owners were not big on maintenance. I have been fixing and evaluating the household systems all summer. Service is usually $90, I used the Angie's List coupon. I am happy with the service, I asked a lot of questions since I have no experience with HVAC. I come from the world of furnaces and no air conditioning. The service guy was very helpful and answered all my questions. There was an up-sell and I went for it: Surge protectors, Duct sealing, Crawl space sealing and dehumidifier install. (not encapsulation). We'll see how this effects the electric bill in a few months.
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot.We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you."
Mary W.
Aug 2014
It went well they told us what we expected to hear that we needed a new air and heat unit came back a week later and installed both repaired our ducting now we feel assured we will stay warm in the winter and are staying cool in the summer.
JOHN R.
Jun 2014
It was fine. Everything was good. They did not call to confirm or set up an appointment though. They just showed up which was okay because it worked out, but that shouldn't be their regular practice.
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that we were able to take care of you and earn this positive review. In regards to scheduling your appointment, I show that your tune-up was scheduled for May 28th at 9 AM and that we had called and confirmed this appointment on May 27th at 3:11 PM. I will address this with my scheduling department and make sure this is the case. I do apologize if it is not. It is our policy to call and confirm every appointment that we make, so I will make sure this is being followed. We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you."
Maggie V.
Jun 2014
Jack is the gentleman who installed the system. He is amazing with terrific attention to details. We installed Carriers top of the line heat and air system plus a whole house filter and Heat recovery ventilation system. Jack has been great answering all questions. He is the best. If you are dealing with Jack fir your installation, you have the best and will be happy with the final product.
Response from Crossville Heating and Cooling
"Thank you for your positive review! As you may know, we regard what is posted on Angie's List very highly, and your kind words mean a lot. I am glad that Jack has been taking care of you and was able to earn this positive review. We have an Atta' Boy program for our guys, and I will make sure that Jack receives an Atta' Boy! We ask our employees to maintain an above average standard, and it is always great when we get positive feedback. If there is anything else that we can help you with, please give us a call. Thanks again for your business and your positive feedback. It makes it a joy to do what we do, when working with customers like you."
Licensing
State Contractor License Requirements
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FAQ
Crossville Heating and Cooling is currently rated 4.7 overall out of 5.
Crossville Heating and Cooling accepts the following forms of payment: CreditCard
Yes, Crossville Heating and Cooling offers free project estimates.
No, Crossville Heating and Cooling does not offer eco-friendly accreditations.
No, Crossville Heating and Cooling does not offer a senior discount.
Yes, Crossville Heating and Cooling offers emergency services.
No, Crossville Heating and Cooling does not offer warranties.