Action Heating & Cooling Inc

We called 4 weeks ago when we noticed our unit was freezing up. We called Action because we had just used them in the past and we were satisfied with that service. After we made an appt for someone to come out and look- he diagnosed our problem being a piston going bad. They were going to order the part and get back to us. I had to continually check on the part. After 3 weeks of getting the run around - the parts shipping- not shipping- shipping- not shipping and saying they have tried to reach 3 different supply companies to get this part and have been unsuccessful. I finally called in another local company to take a look and the piston wasn't faulty- in fact those rarely go bad. We actually have a leak in a coil. So.. after waiting 3 weeks to get the wrong part we now have to wait for the correct part to come in. And.. I finally called Action after 3 weeks of the run around and asked to speak to a manager and told him what was going on- he made some calls and got the part (wrong part) shipped instantly. Imagine that. So we have told Action not to come back and let the new company get the correct part. The frustrating thing is... you rely on these people to be experts in what they do .. put your trust in them. But after 3 weeks of the run around I felt something was off and we would have paid them to install a part and it not have even fixed our problem! So I don't recommend them and told them the least they could do was refund me back the $90 service call for misdiagnosing it. I was told to have a good day. Shame.

It's $99 a year for service, I guess that is good.

Very well, The technicians were knowledgeable and courteous,

Very profressional

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They have been really good. We have a maintenance program with them where you get a break like no labor and pay for parts. It is not too bad a deal. What stands out the most is their very good customer service. Their technicians are knowledgeable. They are friendly. The people we have dealt with, the main officer, is very nice. I believe that they are truthful and they are just good local people unlike a couple of heating places here that we have been warned about. Action, I think does not take advantage of you. I would recommend them to anybody. They are not the most expensive and they are not the cheapest. It seems like we have not had any problem with the stuff we put in.

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Chip at Action was very helpful in explaining the different options. He also worked with us on the price to get the cost down to an estimate they provided a year earlier. Guys came out and installed it in less than a day. My only ding on the install was that the install guys didn't use a drop cloth on the carpet, didn't clean up the debris under the furnace (left part of a pvc pipe). Other than that, great job.