Viking Repair

WE CALLED VIKING REPAIR MEMPHIS (901-389-6795) WHO SENT REPAIRMAN SCOTT WILSON (901-335-9360) TO OUR HOUSE TO REPAIR OUR STOVE, CHARGING US A $50 DISPATCH FEE TO DO THIS. SCOTT WILSON CAME TO OUR HOUSE, TOLD US THAT HE NEEDED TO ORDER A PART FOR OUR STOVE, AND SAID THAT HE NEEDED THE MONEY UP FRONT TO PAY FOR THE PART, SO WE PAID HIM $225 VIA CHECK. AFTER THIS TIME, HE SAID HE WOULD COME BACK TO REPAIR THE STOVE BUT NEVER DID, AND DID NOT RESPOND TO ANY OF OUR FURTHER CALLS. WHEN WE CALLED THE PARENT/DISPATCH COMPANY "VIKING REPAIR", THEY SAID THAT THEY COULDN'T SEND ANYONE ELSE BECAUSE HE WAS THEIR ONLY CERTIFIED VIKING TECHNICIAN. FURTHERMORE, THEY REFUSED TO REFUND OUR MONEY BECAUSE THEY SAID HE WAS AN INDEPENDENT CONTRACTOR. THEY ALSO HAVE NOT RESPONDED TO ANY OF OUR FURTHER CALLS. WE HAVE REPORTED VIKING REPAIR AND SCOTT WILSON TO THE POLICE DEPARTMENT FOR FRAUDULENT ACTIVITY AS WELL AS TO THE BETTER BUSINESS BUREAU OF MEMPHIS, SINCE WE SPENT $275 AND STILL HAVE A NON-WORKING STOVE.