Stanley Steemer
About us
Additional phone numbers - (800) 783-3637. Additional contact names - Barbara Groat, Linda Sheppard. Additional DBAs - Elesco Inc & Stanley Steemer Carpet Cleaning. Independently owned & operated. Award winning.
Business highlights
Emergency services offered
78 years of experience
Services we offer
Carpet cleaning, air duct cleaning, area rugs, autos, boats & RVs, flooring sales & installation., furniture and leather cleaning, hardwood floor refinishing, tile & grout cleaning, water damage restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.842 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 5% | ||
| 2% | ||
| 0% |
Showing 1-25 of 42 reviews
Christine P.
Jul 2023
I have used Stanley Steemer many times I’m the past, but not from this location in Cordova. Our technician, Ethan, arrived on time and we showed him the rooms, hallway and stairs to be cleaned. He asked if there were any spots and I showed him 2 in one of the rooms. We have a desk in one room and I assumed (first mistake) that all small furniture would be moved and plastic or blocks put beneath the legs to avoid transfer of stains onto the carpet. Ethan said he could not move the desk due to the computer on it, so we removed it. We do not follow contractors from room To room when they are working (second mistake), so we paid $220 when he was finished, only to discover he had moved NONE of the furniture (no bed, desk, chair or other furniture that was always moved in the past had been moved). I understand dressers and bookcases, but not the smaller items. This was a very expensive cleaning given that he didn’t move anything at all- so none of the rig beneath the furniture pieces were cleaned. Very disappointed and very expensive. The only thing Ethan DID move was a plastic carpet protector that was under the desk. Since it sat on the floor, it wasn’t exactly clean, but he decided to put it on top of an upholstered piece of furniture.
Sally R.
Jun 2023
We could not be more satisfied with the overall service which was prompt, efficient and clean. The technicians, Vincent Clay and Lieutenant Carroll, were professional, polite and friendly. We will definitely use Stanley Steemer service again.
Teresa D.
Jun 2017
The price is good.
Response from Stanley Steemer
"Thank you so much for your feedback on our service. We sincerely appreciate your businesss and we thank you for choosing Stanley Steemer for your cleaning needs!"
Gregory F.
May 2017
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Response from Stanley Steemer
"Thank you for your positive review of Stanley Steemer. We sincerely appreciate you choosing Stanley Steemer for your cleaning needs."
MGYSGT M.
May 2017
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Response from Stanley Steemer
"Thank you for your review of Stanley Steemer. We know that a "C" review is "average" but we hate for our customer to have just an average opinion of our services. Please let me know what we can do better in the future to provide you with services that warrant an outstanding "A" review. We want to exceed our customers expectations and provide the best possible service. We sincerely appreciate any feedback you can give us and thanks so much for choosing Stanley Steemer for your cleaning needs."
Rebecca Y.
Apr 2017
.I used them when I moved in. They cleaned all the carpets, hardwood floors, tile floors and some chairs.
Response from Stanley Steemer
"Thank you for this review Ms. [Member Name Removed]. We sincerely appreciate you choosing Stanley Steemer to clean your home for you!"
Adam B.
Oct 2016
Cleaners were quick, on time and professional. Service was great.
Anita L.
Sep 2016
I was not informed they did not move beds. One small bedroom contained a full size bed and a baby crib, they refused to move either item and this took up 2/3 the room. They refused to offer a discount since the carpet area they cleaned was only one third of the room
Response from Stanley Steemer
"Ms. [Member Name Removed], I am so sorry to hear about your experience with Stanley Steemer. We do, indeed, move beds, free of charge, as part of our service to our customers. I apologize that the crew did not do this for you and we will make sure that this poor leavel of service is not repeated in the future.. I have referred your concern to our branch manager and he will be calling you to resolve this matter. Please allow us to return to your home and clean the areas under the bed and crib for you. We appreciate you for choosing Stanley Steemer and want to do all we can to make sure you are satisfied with the services we provided."
Carlos R.
Dec 2015
unknown
Dana M.
Sep 2015
unknown
ABRAM R.
Aug 2015
Job well done, especially on the dining room chairs.
Shannon S.
Apr 2015
Very professional, did well except one spot that they weren't able to remove. Moved furniture and replaced it.
Mitch Z.
Jan 2015
Guys were friendly and did a good job no up sell,easy to work with guys equipment really pulled out some dirt
as the fellas showed me how much my carpet really needed cleaning,,,wow
appt time was 2-4 they showed up at 5,dispatcher was way off the mark however ill use them again
as the fellas showed me how much my carpet really needed cleaning,,,wow
appt time was 2-4 they showed up at 5,dispatcher was way off the mark however ill use them again
Response from Stanley Steemer
"[Member name removed], thank you so much for your review of our cleaning services. I am happy to hear that you were satisfied with the cleaning and that our crew was professional and did an excellent job cleaning your carpets. I apologize for the tardiness of the crew. I will be sure to check into the matter and find out what might have happened to cause them to be so late in arriving. We sincerely try to arrive within the two hour arrival period and, when late, we try to have our dispatcher provide our customers with an accurate anticipated arrival time. I am sorry that this did not happen in your case. Thank you for mentioning that you will use our services again ~ we will have an opportunity to redeem ourselves in your eyes. Please let me know if you have any other comments or suggestions on ways we can improve our service to you. We thank you for choosing Stanley Steemer and look forward to serving you again in the near future!"
Jennifer R.
Dec 2014
They were prompt when picking up and dropping off the rug to my home. It looks and smells great!
CHRISTIAN H.
Sep 2006
Stanley Steemer has done a very good job. They have cleaned all the stains from the carpet and made it look good. My carpet also smells nice now.
Steve M.
Sep 2006
They are very good people and also very polite to talk to. They used some fresh smelling liquid to clean the carpets. They shifted my delicate furniture gently well before and after cleaning the carpets. They placed everything back exactly the way it was. They cleaned my carpets very well.
LISA L.
Sep 2006
They dusted and cleaned my carpets in the living room and family den very well. They handle the carpets with care. They are a good company, staffed by good people.
Steve S.
Sep 2006
They cleaned all the carpets in my living room and bedroom. They dusted and cleaned them very well. They had to use some stain removing agents to clear the stained areas. Their work was good.
JACALYN B.
Sep 2006
This company is good, it has punctual, and hard working people with it. The guys who come over, treat the carpets with steam and chemicals to remove the stains without damaging the carpets. I like their quality of work, and their responsiveness.
Chris P.
Sep 2006
They come on time, do all the work well, without spreading any dirt in the house. They handle expensive carpets very carefully and delicately, as if they are handling silk. Good job done.
Campbell S.
Sep 2006
They cleaned 3 carpets from the living, hall and the bedroom. I am impressed with the efficient way they have done their job.
Norine C.
Sep 2006
They did not move the furniture, but put it up on blocks which is the only thing that I would change and if we use them again, we will have the furniture moved before they get here. Our carpets look really nice since Stanley Steemer cleaned them.
MONAEI B.
Sep 2006
They came and got to work and did a great job. I was pleased with their services. I have no complaints at all. Stanley Steamer is one of the most popular carpet cleaning companies around, and their work reflects that. I would recommend their services to others.
Walter G.
Sep 2006
We've used Stanley Steemer for the last ten years and find them to be very good at what they do. They moved our furniture and were very careful about the legs on my furniture. They were also able to pull up all stains and the carpets dried overnight.
KIM B.
Sep 2006
We've used Stanley Steemer once before and were very happy with them. They moved all our furniture and pulled up all the stains in our carpets. It took about two hours to complete the work and our carpets dried overnight.
Licensing
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FAQ
Stanley Steemer is currently rated 4.8 overall out of 5.
Stanley Steemer accepts the following forms of payment: CreditCard
Yes, Stanley Steemer offers free project estimates.
No, Stanley Steemer does not offer eco-friendly accreditations.
No, Stanley Steemer does not offer a senior discount.
Yes, Stanley Steemer offers emergency services.
No, Stanley Steemer does not offer warranties.