Stanley Steemer
About us
Additional phone numbers - (800) 783-3637. Additional contact names - Barbara Groat, Linda Sheppard. Additional DBAs - Elesco Inc & Stanley Steemer Carpet Cleaning. Independently owned & operated. Award winning.
Business highlights
Emergency services offered
78 years of experience
Services we offer
Carpet cleaning, air duct cleaning, area rugs, autos, boats & RVs, flooring sales & installation., furniture and leather cleaning, hardwood floor refinishing, tile & grout cleaning, water damage restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8149 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 4% | ||
| 1% | ||
| 1% |
Showing 1-25 of 149 reviews
Christine P.
Jul 2023
I have used Stanley Steemer many times I’m the past, but not from this location in Cordova. Our technician, Ethan, arrived on time and we showed him the rooms, hallway and stairs to be cleaned. He asked if there were any spots and I showed him 2 in one of the rooms. We have a desk in one room and I assumed (first mistake) that all small furniture would be moved and plastic or blocks put beneath the legs to avoid transfer of stains onto the carpet. Ethan said he could not move the desk due to the computer on it, so we removed it. We do not follow contractors from room To room when they are working (second mistake), so we paid $220 when he was finished, only to discover he had moved NONE of the furniture (no bed, desk, chair or other furniture that was always moved in the past had been moved). I understand dressers and bookcases, but not the smaller items. This was a very expensive cleaning given that he didn’t move anything at all- so none of the rig beneath the furniture pieces were cleaned. Very disappointed and very expensive. The only thing Ethan DID move was a plastic carpet protector that was under the desk. Since it sat on the floor, it wasn’t exactly clean, but he decided to put it on top of an upholstered piece of furniture.
Sally R.
Jun 2023
We could not be more satisfied with the overall service which was prompt, efficient and clean. The technicians, Vincent Clay and Lieutenant Carroll, were professional, polite and friendly. We will definitely use Stanley Steemer service again.
Teresa D.
Jun 2017
The price is good.
Response from Stanley Steemer
"Thank you so much for your feedback on our service. We sincerely appreciate your businesss and we thank you for choosing Stanley Steemer for your cleaning needs!"
Gregory F.
May 2017
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Response from Stanley Steemer
"Thank you for your positive review of Stanley Steemer. We sincerely appreciate you choosing Stanley Steemer for your cleaning needs."
MGYSGT M.
May 2017
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Response from Stanley Steemer
"Thank you for your review of Stanley Steemer. We know that a "C" review is "average" but we hate for our customer to have just an average opinion of our services. Please let me know what we can do better in the future to provide you with services that warrant an outstanding "A" review. We want to exceed our customers expectations and provide the best possible service. We sincerely appreciate any feedback you can give us and thanks so much for choosing Stanley Steemer for your cleaning needs."
Rebecca Y.
Apr 2017
.I used them when I moved in. They cleaned all the carpets, hardwood floors, tile floors and some chairs.
Response from Stanley Steemer
"Thank you for this review Ms. [Member Name Removed]. We sincerely appreciate you choosing Stanley Steemer to clean your home for you!"
Adam B.
Oct 2016
Cleaners were quick, on time and professional. Service was great.
Anita L.
Sep 2016
I was not informed they did not move beds. One small bedroom contained a full size bed and a baby crib, they refused to move either item and this took up 2/3 the room. They refused to offer a discount since the carpet area they cleaned was only one third of the room
Response from Stanley Steemer
"Ms. [Member Name Removed], I am so sorry to hear about your experience with Stanley Steemer. We do, indeed, move beds, free of charge, as part of our service to our customers. I apologize that the crew did not do this for you and we will make sure that this poor leavel of service is not repeated in the future.. I have referred your concern to our branch manager and he will be calling you to resolve this matter. Please allow us to return to your home and clean the areas under the bed and crib for you. We appreciate you for choosing Stanley Steemer and want to do all we can to make sure you are satisfied with the services we provided."
Janice P.
Aug 2016
unknown
Carlos R.
Dec 2015
unknown
Dana M.
Sep 2015
unknown
ABRAM R.
Aug 2015
Job well done, especially on the dining room chairs.
Shannon S.
Apr 2015
Very professional, did well except one spot that they weren't able to remove. Moved furniture and replaced it.
Alice W.
Feb 2015
They did a good job. They brought in blowers and soaked up the water. They left the blowers running for 3-4 days. They were very professional throughout the entire process.
Response from Stanley Steemer
"Thank you for your positive review of the services we provided to you . We sincerely appreciate your business and are very happy we were able to help you restore your home after your water problem from your washing machine."
Mitch Z.
Jan 2015
Guys were friendly and did a good job no up sell,easy to work with guys equipment really pulled out some dirt
as the fellas showed me how much my carpet really needed cleaning,,,wow
appt time was 2-4 they showed up at 5,dispatcher was way off the mark however ill use them again
as the fellas showed me how much my carpet really needed cleaning,,,wow
appt time was 2-4 they showed up at 5,dispatcher was way off the mark however ill use them again
Response from Stanley Steemer
"[Member name removed], thank you so much for your review of our cleaning services. I am happy to hear that you were satisfied with the cleaning and that our crew was professional and did an excellent job cleaning your carpets. I apologize for the tardiness of the crew. I will be sure to check into the matter and find out what might have happened to cause them to be so late in arriving. We sincerely try to arrive within the two hour arrival period and, when late, we try to have our dispatcher provide our customers with an accurate anticipated arrival time. I am sorry that this did not happen in your case. Thank you for mentioning that you will use our services again ~ we will have an opportunity to redeem ourselves in your eyes. Please let me know if you have any other comments or suggestions on ways we can improve our service to you. We thank you for choosing Stanley Steemer and look forward to serving you again in the near future!"
Jennifer R.
Dec 2014
They were prompt when picking up and dropping off the rug to my home. It looks and smells great!
Charles J.
Oct 2014
2 man crew (David and Eric) showed up on time and were exceptionally professional in all aspects. Drove a new van packed with specialized equipment. Placed a mat at the front door and wore protective coverings over their shoes. Listened to what I wanted done and quickly sized up the job. Gave me a quote which included a 15% discount and got to work. Both men worked diligently with some good equipment (all they needed from me was to connect to my outside water faucet).
Once they were finished, my carpet looked and smelled great!
Will definitely use these guys again!
Response from Stanley Steemer
"Thank you so much for your positive review of our services. We sincerely appreciate your business and thank you for choosing us to take care of your cleaning needs! We will be sure to let David and Eric know that you were pleased with their work."
Anang S.
Sep 2014
It went really well. They're very professional and efficient. I would use this provider again in the future.
Response from Stanley Steemer
"Thank you for your review and thank you for choosing Stanley Steemer for your cleaning needs. We sincerely appreciate your business!"
Don B.
Jun 2014
The guys were fast and the carpets looked great when the left. Thanks!
Response from Stanley Steemer
"Thank you for your review. We sincerely appreciate your business!"
Charles M.
Feb 2014
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JIM C.
Nov 2013
I made the appointment on line. I received a confirming e-mail the same day. I received a reminder e-mail three days before the appointment and a confirming phone call when the truck was on it's way.
Eric and Billy introduced themselves and got right to work. When they were done, the carpets looked beautiful. I was concerned about some stains in the carpet, but they came right out.
The only problem was they left the carpeting wet. I had ceiling and floor fans running for eight hours to dry the carpeting out.
Bottom line....I got very clean carpets at a good price. If you use Stanley Steemer make sure the crew spends enough time removing the cleaning solution from the carpet.
Eric and Billy introduced themselves and got right to work. When they were done, the carpets looked beautiful. I was concerned about some stains in the carpet, but they came right out.
The only problem was they left the carpeting wet. I had ceiling and floor fans running for eight hours to dry the carpeting out.
Bottom line....I got very clean carpets at a good price. If you use Stanley Steemer make sure the crew spends enough time removing the cleaning solution from the carpet.
James R.
Sep 2013
I will never ever use them again. They should quoted me prior to the telephone and it's about two and half more worth than what they had told me on the phone. They have two men weren't hardly or the half and would not go back in the room was cleaning and I didn't like what people are doing when they are in the high end. These two guys you can tell they were working really quickly that where the guy was cleaning. He cleaned my carpet and steamed cleaned this one and make forward and he stopped what he did. The bottom line was I had some money put up and I went to get my money and my money was gone. I reported it to them and they have no problem identifying the guys.
Karen S.
Aug 2013
great service and staff
Jerry H.
Aug 2013
outstanding
Gary J.
Jul 2013
Cleaned carpet well....looks like new. Much better than the other carpet cleaner that I have used.
Licensing
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FAQ
Stanley Steemer is currently rated 4.8 overall out of 5.
Stanley Steemer accepts the following forms of payment: CreditCard
Yes, Stanley Steemer offers free project estimates.
No, Stanley Steemer does not offer eco-friendly accreditations.
No, Stanley Steemer does not offer a senior discount.
Yes, Stanley Steemer offers emergency services.
No, Stanley Steemer does not offer warranties.