Molly Maid
About us
Your Molly Maid cleaning team is committed to you and your home.Providing a clean, fresh home is our goal with every professional cleaning.Another benefit is the trusted and long-term relationship we forge with our clients.Our residential housekeepers are insured, bonded and supervised to ensure your home is cleaned your way.After all, our pride wouldn't have it any other way. Award winning.
Business highlights
30 years of experience
Services we offer
Floors, carpets, rugs & stairs.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.519 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 47% | ||
| 11% | ||
| 11% | ||
| 11% | ||
| 21% |
Showing 1-19 of 19 reviews
Mikia H.
Jan 2017
One of the workers messed up my floor, they didn't take responsibility.
Linda B.
Mar 2014
.
Sumaiya T.
Nov 2013
I was not satisfied. A couple times I had to tell them to go over some places. I wouldn't recommend them to anyone.
Marjorie C.
Jan 2013
When I met the owner for the 1st time she was on time and friendly. She gave me a reasonable estimate. The over all clean was ok and the bi-weekly cleans started out ok. One week I left her a note asking for 3 specific things to be done and when they were not I emailed her. She said that she was sorry they were not done and said that while we were on the subject that she had told me from the start that I should have the house picked up and no dirty dishes in the sink on the days she comes. She did not mention that to me when we 1st meet because if she had I would not have agreed to hire her because those are some of the things I wanted help with. A few days after we exchanged that e mail my husband moved his recliner to look at the bottom of it and we found that the cleaning crew was sweeping the dirt from the living room under his chair. After we found that I cancelled her service.
Anita W.
Dec 2012
unknown
Ada E.
Aug 2012
action; and, I was informed that based on the experience I had, I did not have to pay the $156.00 fee. Four months later I received a statement for the full amount. WHen I called the owner, he said that the company had provided a service and I had to pay for the service provided. He did not get that the employees failed to provide the service. Now, I received an adjusted statement for $78.00. Shame on service providers who claim to guarantee a service, yet fail to do the job and demand payment for non-provided services.
Extremely poor service and poor response from owner.
Extremely poor service and poor response from owner.
Kristi D.
Aug 2012
Very friendly and responsive crew; efficient at cleaning the home and did a wonderful job on a very hectic day
Jodi S.
Mar 2012
I was more satisfied with the first cleaning with them than the following monthly cleanings. The first cleaning seemed more thorough. On a monthly basis, two people spent about one hour cleaning and they were finished. The quality of the work was inconsistent so I quit using them. It was not worth the price paid to me. If I were in a bind, I would use them again but only for a one time cleaning.
George B.
Jan 2012
We found them in the phone book. The management is not very professional but the women that come out to our home were. I would not use them again in the future.
Katie G.
Jan 2012
The first crew of girls that came did a good job but on their 2nd visit, they were in a real big hurry to get through. I had to call them back in to redo some things. I then asked for a different crew and the next one was much better. They use vinegar and water for floors, which does not do the trick. You have to provide the cleaners you want used or settle for what they bring in.
Overall, they did a pretty good job.
Overall, they did a pretty good job.
Response from Molly Maid
"Thanks member for your very helpful input. I did want to let you know that we do have other products to use besides vinegar and water.The Ladies are provided with cleaning products for each area of your home which includes a specific kitchen cleaning product for counter tops, tile floors, sinks, etc. and also a specific cleaning product for disinfecting bathroom areas such as tile floors, sinks, bathtub/showers, toilets, etc. The vinegar and water should be used for wood floors only. We will, if you prefer, use any of your cleaning products that you would like but do not require you to provide anything. We do come equipped with all products and supplies.I do apologize for the misunderstanding and we are addressing your concern with The Team members involved. Thank you again for your business and feedback. As a reminder, Our Guarantee. If for any reason you are not completely satisfed with any area your Molly Maid team has cleaned, please let us know within 24 hrs or during our follow-up call and we will re-clean the area without additional charge."
Dawn S.
Dec 2011
It was for a house that we sold. We spent about $200 for their services. I think their service was fine since I didn’t see the final product. We weren’t in town and my relator saw it.
Michael M.
Oct 2011
The job went very well. They have become almost like family over time. We've had Lynn for a couple of years. Carrie, her partner, has been with us for 2 or 3 months. They are lovely people and they care about us and our home. Our dogs love them.
Lisa K.
Sep 2011
A wonderful experience. The ladies showed up perfectly on time, asked me a few questions about what I wanted done, then got right down to business. After the allotted initial two hours they asked if I would like them to stop or finish what was left. I requested they continue & they did. They were finished with the whole house in just about three hours. They then let me know that they were finished, and even mopped themselves out of the house to get the last few feet without treading through freshly mopped floors.
Michael M.
May 2011
FANTASTIC! These ladies are extremely trustworthy, and after almost 3 years, part of our family. We love them!
Michael M.
Jan 2011
Now that I have a regular team, it's great. When they were switching people around, I didn't like it.
SUZANNE D.
Oct 2006
This was not a very good job at all. It seems that no one takes pride in their work or pays any attention to detail. Concerns I've had with cleaning - no dusting on furniture, window sills, cabinets, bookshelves or air vents, no glass cleaning on fireplace, French doors, or dressers, sticky tile floors, cleaning solution left all over bathroom sink and toilets, water spots all over chrome faucets and in sinks. These are just a few of the items. As for the office itself - they did not schedule my appointments correctly, overcharged me when I switched to weekly, and even canceled my service when I didn't ask them to. I was not at all satisfied with this company. I'm trying 2 Chicks with a Broom next. I'll post when I see how it goes.
Homeowner
Aug 2006
Molly Maids is a very nice company to work with. They show up at the same time every week and do an excellent job. The workers are very trustworthy as we have never found anything missing. They do impeccable work.
Homeowner
Aug 2006
There were glitches when they first started, but they are really good. They do their work and don t bother me, and the house is very clean and nice when they leave. They are reliable, professional and trustworthy. I ve been using them for a year. If I have any problems, the company will send someone out to do the cleaning again. I ve never had any problems. I would recommend them.
Homeowner
Aug 2006
I thought they were one of the more expensive companies and I do not feel that it was worth it at all. They did not clean that well at all, especially in their dusting. The blinds were not clean and neither was the coffee table. Their Equipment seems to always break every time they are here. They used my vacuum one time and they also broke that too.
Licensing
State Contractor License Requirements
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FAQ
Molly Maid is currently rated 3.5 overall out of 5.
Molly Maid accepts the following forms of payment: CreditCard
Yes, Molly Maid offers free project estimates.
No, Molly Maid does not offer eco-friendly accreditations.
No, Molly Maid does not offer a senior discount.
No, Molly Maid does not offer emergency services.
No, Molly Maid does not offer warranties.