
Frase Protection
About us
Family-owned, local smarthome security provider. Need affordable home security services with a personal touch? Thanks for considering Frase! We are a local home security company in Memphis dedicated to you and your family’s security, offering competitive pricing on the latest home security systems, smartphone control, and 24/7 monitoring.
Business highlights
Services we offer
CCTV cameras, Local hometown company offering wireless home/small business security systems, and 24/7 monitoring, door locks, doorbell cameras, smartphone app control, thermostats
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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91% | ||
3% | ||
6% | ||
0% | ||
0% |
Our only criticism is that we had some special requirements for the alarm system that were not initially addressed. This was disappointing. However, when I contacted Andrew, he very promptly arranged for a technician, Ethan, to come out a few days later. The system is now perfect for our needs. The alarm system is very easy to use and seems to be an excellent one.
The monitoring is $39.50/month, which is more than some companies, but we are happy to be supporting a local company and are happy to be receiving support and service from a local company. This was important to us. We hope to maintain a great relationship with Frase Protection for many years to come!
offered good pricing and the installation was outstanding. No mess, friendly and they walked me through everything. This was a great experience and NOT some high-pressure sales deal.
In addition, getting use to our new system, we have set off the alarm a few times. My phone rings immediately!! This is a great
feeling.
I should also mention that Frase has serviced the Memphis area since I was a teen (long ago).
I am a very satisfied customer.
Art Nolte
I'm really torn, I want to like Frase, as the technician was professional, and managed to get my pre-existing home automation devices to play nice with the new system. And the new system is pretty slick, and the monitoring folks are very fast and professional (yes, I tested...less than 60 seconds).
Unfortunately, we had an issue with old wiring that they reused, and it tripped the alarm the first night. No worries, technician came back and disabled the problem zone, and explained that the solution was wireless sensors. Unfortunately they're not covered in the original install proposal. He said John, the owner, would call me to discuss installing the wireless sensors. It's 24 hours later, and I haven't heard from anyone. I called in to see if there was someone who could discuss the issue with me, and it seems all the people I would need to talk to are out for the 3 day weekend. So here I am left with a largely useless security system. I don't want to tell people how to run their business, but I would have endeavored to get some sort of solution in place ASAP.
Also, I just got a call from one of their billing folks, they accidentally overcharged me on the install by about $450. I appreciate them catching it quickly and letting me know.
Update: Literally as I was about to submit this review, I got a callback from a manager at Frase, and we have agreed on pricing for wireless sensors and installing the first business day after the holiday. I'm pleased we're moving forward, but I'm going to leave the scores where they are until the additional work is completed.
Anyway, after he leaves you set up an appointment to have the system actually installed and set up. The tech arrived on time, was very nice to my wife and went through everything with her on how to work the system and access the online features. We had an issue after he left with a motion detector where it was being triggered and setting the siren off even when the system was not armed, and they were able to fix it over the phone.
They are always very nice and professional when they call after an alarm. Every now and then we forget it is armed and open a back door to let our dogs out, etc. and set it off by accident. They call immediately, ask for the information, and are very professional.
Installation went smoothly. I couldn't be happier !
The installer was on time and informative. He made a thorough check of the existing system before starting the new installations and gave us an overview of our new keypads once installed. He even demonstrated the way motion detectors can sense variances in weight between us and our cat.
We added a text service to our monthly monitoring at the suggestion of our rep John. It has come very handy already.
We are very happy to have found a local company for this service. Having people who understand your neighborhood and your concerns first hand is worth every penny.
Licensing
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