Aliant Home Repair
About us
If you live in Cordova, TN, and need handyman services, get in touch with the professional team at Aliant Home Repair. Our services are highly affordable, and you'll receive an honest, up-front estimate. We strive to keep our work area neat, and we'll clean up the premises before we leave. High-quality work, great materials, and prompt project completion await you when you choose our team to update your property. Our locally owned and operated company has technicians who are available seven days a week. We always pay attention to the details of the project and your budget, so you won't be surprised by anything.
Business highlights
Services we offer
Handymen, deck maintenance, doors, drywall, minor plumbing & electrical, painting, windows, woodworking
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 11% | ||
| 11% | ||
| 11% | ||
| 11% |
"Thank you, Mrs. [Member Name Removed]"
"[Removed Member Name], If the deal you paid for through Angie's was so horrible why would you have the same crew came back twice after that and pay them? All of our conversations indicated you were more than satisfied with their work. The initial deal provided you within insight on the quality of work they did. You contracted with them to return and do more work for you which involved the same type of work the deal was for. As I said on the phone, Aliant did the work under the Angie's list deal, you were so satisfied you hired the guys to come back, not once, but twice to do other related work for you."
DO NOT GIVE THESE GUYS ANY MONEY. IN ADVANCE FOR ANY REASON. NO MONEY AT ALL TIL EACH INDIVIDUAL JOB IS FINISHED.
BUY YOUR OWN MATERIALS SO YOU WILL HAVE RECEIPTS.
COMPANY IS OWNED BY MOM AND NO ONE HAS CONTRACTORS LICENSE. SHE IS NOT ON JOB AND REALLY HAS NO IDEA WHATS GOING ON.
POOR COMMUNICATION OR NO COMMUNICATION.
TOO MANY NO SHOWS WITH NO CALLS.
TOO MANY COURT DATES FOR WORKERS CAUSING WORK STOPPAGE
TOO MUCH DOUBLE TIMING ON HOURLY CHARGES WITH BOTH GOING TO DO ONE ERRAND THAT CAN BE DONE BY ONE PERSON..
THEY DO WORK WITHOUT ASKING THE WAY YOU WANT IT DONE. THEN THEY WANT TO CHARGE FOR UNDOING THE WORK. AND THEN AGAIN FOR DOING IT THE RIGHT WAY TO YOUR SPECIFICATIONS
AGAIN NEVER GIVE THEM CHECK OR CASH IN ADVANCE FOR ANY REASON. YOU MAY NOT GET IT BACK, I DIDNT!!!!!
"It amazes me how everything was fine until you decided you would have the guys do work that was not brought to my attention and then got upset when you were billed for this. I am not going to discuss this in this forum. You are the one who kept changing your mind and deciding that you did not want things the way they were to be done as agreed in the contract. As far as money owed to you, you have outstanding invoices that you have refused to pay."
"Thank you [removed name] and thanks for the referrals!!"
"Thank you [Member Name]. The guys appreciate you also!"
Used an Angie's List offer of 2 rooms for $250 and also noticed that they do other work so we had a leaking toilet repaired.
They came promptly and did a nice job.
"Thank you for your feedback."
"Thank you for your feedback. We normally get lists from the customer of what they want done. Often times, it would take a lot longer then the deal hours. The tile that is outside can not be done until the weather is warmer and it is not so damp. You had been told this a few times [members name]. Tre said that he would be back to do it when the weather allowed. This is also outside of the deal hours."
"Thank you for your feedback."
"Thank you for your feedback."
"Thank you for your feedback."
"Ms. [member name removed], There is absolutely nothing I can say about this review. All that you said is correct and I am just as upset as you are. I can not even being to apologize about their behavior. They are grown and made a decision and I had to deal with it. Unfortunately that also put you in a bad situation after all of the scheduling and planning we did to get this work done for you. Donna 901-310-9140"
"Thank you [Member Name], I am glad you are happy with the lights. I am also happy that you recognize the quality that we attempt to provide to all of our customers. Many times repairs are not as simple as removing old and installing new and your patience and understanding are appreciated. If you have need for us in the future do not hesitate to call us. Thank you, Donna 901-310-9140"
"Mr. (member name removed), You phoned in that you had a problem with a ceiling fan that you believe you had shorted out when you attempted to add some bulbs for lighting for a meeting you were having that afternoon. You also said you needed it fixed before that meeting. When the guys got there and saw that you had bent the fan blade which you apparently hit with the ladder (which the electrician had to tell me) they thought replacing the fan would solve that issue. We are not electricians and you were told that up front. A fan that was the same make and model as the one you had up was installed and did not work. Tre told you there must be a short as he originally thought the bent blade could be causing the issue. The electrician you hired informed me the guys should have replaced the extension pole or down rod as he kept calling it but that they did not cause the short. The rod apparently was the wrong one to begin with since the fans were the same make,model and size. You paid for them replacing the fan and the purchase of a new fan; which you agreed to, not for fixing the short. Donna 901-310-9140"
"Thank you [member name removed] for letting Aliant meet your needs. I am happy that you are satisfied with the quality of the work and the guys met all of your expectations. Please keep us in mind if you have any future repairs that need done. Also, this time of the year we are helping folks get ready for the cold weather. If you need to have your home weatherproofed or gutters cleaned or tree branches trimmed back, give us a call! Donna 901-310-9140"
Donna at Aliant said that if I wanted a refund to take it up with Angie's List. The only thing that she would do to appease me given they couldn't do what they originally said they would, is that she would have an HVAC tech come out to help me with my furnace issue. She did say she couldn't confirm the provider would perform the necessary work within the service call, but she couldn't guarantee that he could tell me whats wrong with it an give me an estimated cost. But I guess when she described the issue to the HVAC tech, he thought he could fix it in a short amount of time. When he came out he said he took one look and saw that it was a single wall vent that he could not give me a diagnosis because it would be a liability . He said before he could give me a diagnosis I would first need to have a double wall vent installed in which he would do for $300. However he said that it would only make the furnace more safe.. I asked for an estimate and he said he would just do the work and then I can pay him directly.
I feel like Donna/Tre allowed me to purchase a Deal under the false pretenses that her repairman said he could do all the work I needed and then they backed out and tried to remedy with a free service call for a technician who wouldn't even touch my furnace. Not only that both Donna and Tre seem to have amnesia when it came to the estimate and the repairs that I specifically asked them could they do. It's probably because they refused to give me a written estimate when I kept asking for one! I was schedule to go to Memphis and tried to get an estimate in person but the HVAC guy said there was no paper work needed. The funny thing after all of this they had the audacity to threaten me via my sister if I didn't remove the post by tomorrow.
I checked in on Morgan and had to specifically ask that the toilet be bagged before being carried outside. The other two toilets were not bagged and they dripped on the carpeting when carried out. Once they finished installing the toilets and carried them out, things went downhill.
They packed up their truck and were preparing to leave, but it had been only 3 hours since they arrived. The purchase was for four hours, but Tre argued that they had finish "the list" of things they came to do. I'm guessing because I wanted them to start off replacing the toilet and fixing the light that there was all there was to do even though I had given Donna a to do list that included 4 other things.
That was when I mentioned that the bolt caps weren't on the toilets and that he hadn't actually finished and he got p***** off. Told me that everything was loaded and that if he had to unload the truck, it was $65 an hour. I had to point out that this was the main focus of the visit and he needs to finish it. I do not know why they left all the caps off, they came with the toilets. Tre told me he didn't notice the caps until he had already loaded everything. They came in the box that he had to unpack the toilet tank when he did the replacement.
So they spent the next hour putting in the caps. Tre spent most of that hour being angry as he worked. I sat in the next room and frequently heard "this is stupid," though he did interspersed a "this guy is dumb" in between. Really? You left out the bolt caps because you didn't notice them, tried to leave an hour early, and then get p***** when I wanted you to install them? I've never had someone I'm paying to do something tell me it was stupid and that I'm dumb.
After the caps were installed, Morgan asked if there was anything else. Yes there were other things, but we just about hit the 4 hour mark and I wasn't going to ask someone who's unreasonably p***** off at me to do a good job. Especially after he was finished with installing the caps in the master bedroom and I went in to find the toilet rocking back and forth and had to bring his attention back to it.
To their credit, I do appreciate them taking away the old toilets. Also, I have not had any issues with the new toilets though I am not optimistic that wooden shims (possible rotting) were used and not plastic.
"Thank you Mr. [member name removed]. I am not sure what the "attitude" was about but will speak to him. Yes, you gave me a list but we get a lot of people who give us lists and we work through them as we can. It normally goes over the deal hour limit which is why I specifically make people aware of our hourly rate. Donna 901-310-9140"
"Thank you [removed member name] and we look forward to providng quality service again when you need it! Donna 901-310-9140"
"[member name removed], It is difficult to respond to a review that contains no information. Other than the documentation for the lead based paint, I was unaware there were any issues. Donna 901-310-9140"
"Thank you. We look forward to doing whatever you need done in the future. Donna 901-310-9140"
They did everything they were supposed to do and I am satisfied with it. Everything was satisfactory and I have no complaints.
What they did was something simple and straight forward. There will no reason for me not to use them again. So, I guess it will depend on the job if I need an expert or just a handyman thing.
"Hi [member name removed], Thanks for choosing Aliant. We do a lot more work than what we can do on a deal! The deals are for the minor things any household would need to have taken care of. Deck washing and building a fence are not minor repairs. Replacing fence pickets and caulking windows or preparing a property for the cold weather would fall under the categories of the deals. I hope you will call us with any repair work you may have in the future. As I said, we handle a lot more than we can do through an Angie's deal! Donna 901-310-9140"
Below on this form, it asked if I would like to share this review with my neighbors. I really prefer not to do that, because I am very busy and involved, and would not want to share with neighbors. I really don't know them that much, but will be telling my friends and family. Thank you for your quick response to my inquiry.
"Thank you [Member Name] for allowing Aliant to work for you. We were amazed at the amount of damage that was done due to the leaking pipe but are very glad you are happy with the end result. Both Tre and Morgan were honored to have worked for you and while we hope to see you in the future, we hope it is under more pleasant circumstances for you! Thank you also for informing people about how we work and that the customer is our number one priority! Donna 901-310-9140"
"Thank you, [Member Name]. I am glad the sensors did not need to be readjusted and happy that you are satisfied with the work Aliant did for you. Please remember us if you have any future repairs you want done. Thank you, Donna 901-310-9140"
"Thank you [Member Name] for your review. I have been trying to phone you to thank you for the tomatoes! They were delicious and also to check on the work performed. I am happy you are satisfied and we look forward to serving you again should the need arise. Donna 901-310-9140"
First of all, the lady manning the telephone/appointments for this new company was very courteous and professional - always a good sign.
The two men were a little late arriving, but she called ahead to let us know.
We felt that they accomplished all the above tasks in a thorough manner and the work seems to have been well-done. They acted like they wanted to do things to our satisfaction and were nice about doing a few little adjustments to the work that we requested, such as making extra-secure the tension shower rod.
Somewhat to our surprise, they offered a one-year written guarantee on (I believe) the labor. That seems generous, considering the fact that this was a special deal, much discounted from their usual hourly rate.
We liked their work well enough that we asked for a quote on future work. The quote seemed quite reasonable.
Overall a very good experience.
"Thank you [Member Name Removed] for your kind words. Quality of workmanship has always been something we strive for. While the words may bring you to our company, we hope the quality of service and work will bring you back! We look forward to serving you again. Donna 901-310-9140"
"Thank you [member name removed] for your kind words. We were happy to meet the needs and look forward to our continued relationship. From the crew of Aliant A huge thanks!!! Donna 901-310-9140"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.