Custom Fireplaces & More

Larry and Janet do an annual Fall cleaning and check up on our fireplace each year. They are very professional, courteous and knowledgeable in their work. Great knowing a can depend on them whenever needed. Thank you Larry and Janet!

Fran is a wealth of knowledge and can help you find the right stove for your needs. Travis and Alex installed the stove. They were excellent. Very kind and considerate. They walked me through the whole process showed me everything they were doing and why they were doing it. I would recommend them if youâ  re considering a wood stove.

The two young men that came , Cody and Justin, who worked on the demo of old fireplace, reframing and installed new unit were great. They answered many questions for us and were very considerate of our home and details. We would recommend these two for any install. The demo on this project was lengthy and they worked non stop to get everything right! Thank you Cody and Justin..you deserve a raise!!

I called to set up a service call because my pilot light went out on my gas fireplace and I could not get t back on. Fran said "let me save you $175 and walk you through how to do it over the phone". I took pictures of the controls and sent it other over the phone. She walked me through step by step of what I need to do and "bam", I was able to relit the logs myself. Great customer service. I will always use this company for my fireplace needs.

The service manâ  s name was Trey. He stayed with project until everything was functioning very well. He was knowledgeable and very polite. He made sure all my questions were answered. I would recommend him highly!

Installing a new direct vent gas fireplace was a challenge since it was not on an outside wall plus it was in an existing house. Fran Marengo at this business knows her products well and could recommend the best one for our situation. She was meticulous in determining whether the product could be installed at all while meeting all safety regulations. The installers arrived as scheduled. Even with all the pre planning, there were challenges such as an open area between walls that had to be navigated in order to put the pipe up through attic space and out the roof. The install people are amazing and were able to accomplish the task. There was very little dust from the project and they cleaned up their work area neatly. We strongly recommend this business.

Dustin stayed on top of order until finally delivered to their Cookville office, Trey showed up right on time and completed installation in a timely manner and with professional expertise. Great service at a fair price, thank you guys.

These people really know their business sometimes too much information can be overwhelming. You can Fran knows and loves the business. She honesty portrays it her explanation of products , solutions,and commitment s . This has not been n my first encounter w them I am as repeat customer. I would recommend using Fran and Joe for any thinking about heating or wood gas or pellets for safety and piece of mind.

I started working with Fran at Custom Fireplaces and More in September of 2015. We completed the installation the middle of November. I found our interaction to be very pleasant, and learned that Fran is very knowledgeable about wood stoves and safety. The builder of our house had installed a very nice electric fireplace, but I wanted a wood stove, so Fran led me through the process of finding a great stove that would vent from the rear and out the fake fireplace. We settled on a Quadrafire Explorer II. Concerning installation, Danny and Anthony did a fantastic job of installing our stove! They were very professional, knowing exactly what to do and wasting no time. They were very polite and exceptionally well mannered. I enjoyed having them in my home for two days. Although a one day job, they had to return to finish. The crew previously using the machine that transports the stove up the steps and into the house had dropped it, but failed to notify Danny. Through no fault of his own, or mine, they had to return on the following Monday. My stove had sat on the front steps all weekend. Immediately upon their arrival, they repaired the machine and finished the installation. Upon finishing, Fran had Danny request a check for the full price of the contacted price. She had said she didn't want me to use my credit card as she didn't want to pay the charges, which disappointed me as I was counting on the rewards to offset her failure to deal at all on the prices. I did as she requested and wrote the check with Danny's assurance that she would refund me anything to which I was owed. I knew I had some coming back as I had a $100 coupon, there was no framing required in the roof, and they were able to use some shorter connectors from the stove to the flue. Once I get that final bill and my check, I'll be glad to upgrade the four stars to five for value, and the total to 5 stars. Fran was very safety conscious, as I have said. My son built the hearth pad to her specifications and covered it with brick looking tile. He continued it through the fireplace cavity and then concealed some LED lighting to accentuate the tile work. It looks awesome, although he hasn't had time yet to finish the decorative tile work yet. Because of Fran and Bob's planning, we were able to achieve the look of an authentic fireplace with the stove sitting in front of it and venting through the flue. Fran didn't think they could do it at first, but by my insisting, and with Bob's plans, we got it done!! We are thrilled!! I would highly recommend Custom Fireplaces and More. They represent numerous fine companies and are so knowledgeable about anything to do with stoves or fireplaces. They do quality work and are very dependable. They worked with us so the installation could be done at our convenience. Hire them, you'll be glad you did.