Founded 1981 • With Angi since February 2013
Full service fireplace and stove retailer/subcontractor, for new construction and remodelling. Six full-time employees (not contract) are factory-trained installers, full-time factory-trained & NFI Certified gas service technician. Full-time knowledgeable staff, prepared to answer all questions related to fireplaces, stoves, gas logs and other hearth appliances. 90 days, 6 months and 12 months same-as-cash available. Visa, MasterCard & Discover accepted. In business since 1981, in the current location since 1989. Additional - Robert Marengo. Additional Email - bob@customfp.net.
Verified Reviews
Showing 1-9 of 9 reviews
Kat S.
01/30/2018
I made an appointment with Custom Fireplaces &More, and two men who came to inspect my fireplace Tuesday, Dec. 12, 2017 for which I paid $125. They seemed knowledgeable enough. I called back Friday of that week and the man who answered was unhelpful and seemed to imply I was out of line to expect anything to have happened by this point. He told me that I would be called. I called back two weeks later and the same guy answered. Again, unhelpful, said he "couldn't get Bob to slow down and tell him what was happening." He again said I should wait to be called. Four weeks after their initial visit, I called back and got someone different on the phone and demanded to know what was happening. He told me that my service order had completely fallen through the cracks. If I had not called back this third time, they would never have contacted me. Bob came out that day, inspected my fireplace again for some reason. I'm not sure why, as the initial inspectors were thorough with their list of repairs. Bob wanted to take the door of my fireplace to repair it, but I told him I frankly needed to see proof he intended to the whole job first. He said he would order parts. He never called me. I went to their store a week later, having still received no word, and told them I was either going to get a refund or go straight to the BBB. Bob said no, that the work "had been done." Sure, an inspection occurred. The picture is of my fireplace after the inspection. My fireplace was in one piece before that $125 inspection. Now it's in pieces and I DO NOT TRUST this company to do the work. I will find another company to do this job.
Description of Work
I needed my fireplace inspected and repaired.
Category
chimney sweep, fireplaces
rocke B.
02/03/2016
unknown
Description of Work
after numerous calls to this business i was able to get a time to have someone come out to clean our fireplace. the weather turned bad, they called and advised that they would have to reschedule. here it is jan 27, 16 and no call yet. sad thing is they have had good ratings previously.
Category
fireplaces
Larry M.
09/29/2015
Neal A.
01/09/2015
I give Custom Fireplaces a 100 percent mark!!!
Description of Work
Fran one of the owners gave me excellent service over the phone. She took the personalized time out of a very busy day (s) to help me with my concerns, and explaining her concerns with me about the wood burning stove that I purchased there. Fran is very honest and trust worthy, and I now consider her a friend. I live In McMinnville, TN, and was glad to make the 1 hour drive for high quality products and HONESTY!
Category
fireplaces
Nora W.
12/19/2014
Fran and bob and their team (from front desk to the installers coming through your door) are amazing! They definitely have the souls of teachers and work above and beyond (late and early!) to make sure that every customer not only has the perfect stove, but knows how to use it. They worked with my weird house and endless questions with patience, humor, and kindness and made what could have been a nerve wracking experience into a fun and happy one. I would highly recommend anyone go to them if you want not just a wood stove, but friends that will have your back (and keep it warm) for a lifetime.
Description of Work
Custom Fireplaces and More worked with me in store to figure out all my options and the best one for my budget and home. When it came time to work they cleaned my chimney out, installed a new liner on a 200 year old chimney, installed a new stove and blower, taught me how to use it and much more.
Category
fireplaces
Joseph C.
08/10/2014
I contacted Fran at Custom Fireplace and More and explained to her what I needed and instantly knew she knew everything about heating a home. I then drive the hour and a half drive and found the perfect stove at a good price. I had this stove put into a custom built home and she went out of her way to make sure to answer and questions my installer had. She made herself available for questions by phone and email and was very quick to respond. The customer service was exceptional, she even offered to come to Murfreesboro to help me if the stove wasn't working properly! I was very impressed with the amount of knowledge Custom Fireplace and More has to offer. I will refer anyone to this business.
Description of Work
Provided me with a excellent buck stove for my home. I live an hour and a half away from Cookeville, in Murfreesboro TN. I went to several similar Nashville area stores and no one was even able to answer all of my questions. I was referred to Fran at Custom Fireplaces and More and had an excellent experience.
Category
fireplaces
Veronica A.
04/09/2014
Other Information
Services Offered
Services Not Offered
We do no masonry work in house, but can recommend a good mason for Putnam and some surrounding counties.
Licensing
Insured
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