We are a family owned & operated business. We are available for emergency service anytime. We are known as Carter's Plumbing Service. Addional DBA - Roto Rooter Plumbing & Drain.
Business highlights
15 years of trusted experience
Emergency Services Offered
Services we offer
Plumbing, drain cleaning, installation of fixtures, water heaters - gas, electric and tankless, septic cleaning, inspections, high pressure water jetting, grease trap cleaning & excavating.
Not well. Charged $1500 for a $200 pump and 4 hours labor.
Description of Work: Install pressure pump
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,500
Mary Lynne M.
06/2018
5.0
plumbing
+ -1 more
They were able to fix it in a very short time, and they actually have the parts ready at the time of the service; they have a very reasonable service pricing; other provider doesn't have the idea where to get the broken part but Roto Rooter had it ready at the time of the job.
Description of Work: They replaced a part on an antique pedestal tub
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Wendie B.
07/2017
5.0
plumbing
+ -1 more
Colt was great! He was punctual and very helpful! He came initially for one thing (one leaking pipe), but at the last minute helped me with other plumbing needs (pipe removal and another leaking pipe). He ended up having to redo the initial leaking pipe due to the pipe removal I had asked of him and did it promptly. Colt also answered questions that another plumber mislead us. Very happy I chose Roto-Rooter!
Description of Work: Pipe removal and fix leaking pipes in basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$349
Patrick S.
05/2016
4.0
plumbing, drain cleaning
+ 0 more
I used Roto-Rooter. They were here 2 years ago, May 10, 2014. Everything was fine with the drain cleaning but the camera part was hard to schedule. They could have a little better communication.
Description of Work: They fixed backup and drainage in our garage.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
Graziella L.
04/2016
5.0
drain cleaning
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Julie S.
02/2016
5.0
drain cleaning
+ -1 more
On the morning before our family's belated Thanksgiving get-together - on a Sunday - my toilet completely stopped flushing, after I'd let it limp along for several weeks. When I called Roto Rooter (after striking out with a couple of other plumbing companies), the man who answered very politely and apologetically told me they were booked up for the day. A few minutes later, he called me back and said they'd had a cancellation and someone could come out right away, and he told me that they do not charge extra for weekends. I was so relieved! The gentleman who arrived was very polite and efficient. When he finished the work, cleaned up his mess, and gave me the invoice, I was surprised to see that it was as high as it was, and that the toilet had been "rebuilt." I should have told him that I wanted to know what needed to be done, and the price, before he actually did the work - and perhaps he should have told me without being asked to (hence the "B" for Professionalism) - but the truth is, the outcome would've been the same. I had to have a working toilet, and the price was not exorbitant. Under the circumstances, someone could've really taken advantage of me, and I don't think that happened here. I expect to use Roto Rooter again in the future.
Description of Work: According to the invoice, he "rebuilt" a toilet. Not sure what that entailed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$246
Melanie H.
09/2015
5.0
drain cleaning, plumbing
+ 0 more
They were great! Professionalism is the key to any business and their employees have it! We want to say thanks to Deanna who answered the phone and was very courteous and gracious with our situation. She handled it beautifully. And Gary, is awesome and very good at his job. We really appreciated the urgency of our call and the speedy service they provided. We will tell all our friends and family if there's ever a problem, call them! Thanks! George Wooding 7981 Pinewood Rd. Nunnelly, TN 37137
Description of Work: Cleaned out toilets from backup, emptied septic tank and put on release valve for future back up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Melanie H.
06/2015
4.0
drain cleaning, plumbing
+ 0 more
unknown
Description of Work: they had to come back twice to do the same thing. Then 4 days later our house blew up from what some says could have been methane gas build-up.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$250
Tiffini H.
03/2015
5.0
drain cleaning, plumbing
+ 0 more
unknown
Description of Work: Exterior faucets had failed due to freezing weather and were leaking
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Amye H.
01/2015
5.0
drain cleaning, plumbing
+ 0 more
Technician was punctual, professional, gave us a fast accurate quote and went above and beyond the call of duty by explaining exactly what we would need to do to prevent future occurrences. He even helped us start our propane stove and then made certain that we knew how to use it (safely) before he left the premises. Told us to call him directly if we encountered any problems with the work that he performed or if we had any questions at all. Highly recommend and will definitely use again.
Description of Work: Replaced busted water lines and restored water service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Cheryl W.
12/2014
5.0
drain cleaning, plumbing
+ 0 more
unknown
Description of Work: Needed backflow repair done with new pipe. Job was done well but price was more than I expected for 2 hours of work.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Nickie H V.
10/2014
4.0
drain cleaning
+ -1 more
Did an acceptable job. Cost seemed high.
Description of Work: Located lean in main water line and repaired
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$775
James M.
05/2012
5.0
plumbing, water heater repair
+ 0 more
Quick response, fast repair- Highly recommend Brian for all plumbing jobs. He has done multiple jobs for me and I never have to worry about the job because he does it right the first time.
Description of Work: Replaced heating element in hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
James M.
05/2012
5.0
plumbing, water heater repair
+ 0 more
Brian, installed a new Hot Water Heater for me in a rental property. He did it fast and in a professional manner. Hauled away the old and cleaned up after job. Great Experience. I highly recommend Brian for all your plumbing needs.
Description of Work: Replaced old Hot Water Heater for a new one. Great JOB.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Drain Pipe Installation
FAQ
Roto-Rooter is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: 8:00 AM - 2:00 PM
Roto-Rooter accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Roto-Rooter does not offer free project estimates.
No, Roto-Rooter does not offer eco-friendly accreditations.
No, Roto-Rooter does not offer a senior discount.
Yes, Roto-Rooter offers emergency services.
No, Roto-Rooter does not offer warranties.
Roto-Rooter offers the following services: Plumbing, drain cleaning, installation of fixtures, water heaters - gas, electric and tankless, septic cleaning, inspections, high pressure water jetting, grease trap cleaning & excavating.