Willam A. Cannon Heating & Air

Always super prompt and do great work. Have known the family for many years. Invariably give me tips to keep my unit in top working order too!

They do an excellent job. I call them when I need them. They always responded immediately. Whether that day, or the next day. They are excellent people to work with.

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We called late afternoon on 7/15/2014 when we realized our air conditioning was not working. They came the next morning. It was taken care of immediately and thankfully was not anything major. I also want to add this is the 2nd time we have used them. They came out 2 months ago for a different problem with our air conditioner (we have 2 units). They came out the day after we called. We could not be more pleased with their service and will continue to use them if needed for our heating and/or air conditioning needs. They also have serviced my elderly in-laws in the past few years for AC and heating needs. They always made it a priority to get them serviced ASAP esp. because my father-in-law had severe breathing difficulties and was on oxygen and since his passing, they have continued to service my mother-in-law as promptly as possible. We could not be happier with their service.

I could not have been more please with the professionalism, installation and price. I'm a 100% satisfied customer.

They've always been good. If anything went wrong, they took care of it. Whenever I've had a problem, I've called them. They're always prompt and they don't over charge. They do good work. Their price is reasonable. They're excellent in everything. I will use them again in the future.

William Canon Heating and Cooling is now run by the original owner's daughter. When I called to discuss problems with the installation and unit, service men were sent as long as the unit was under warranty. She never sent anyone over to inspect the work and never came over herself. She told me that all work was inspected by the city and the permit was approved. She told me that the work was done by her father and that he started the business and had been in the business for over 40 years and that he knew what he was doing. I cannot understand how the work was ever approved by anyone who actually came to the site for an inspection.

She would not consider the fact that maybe mistakes were made by the installers and she fought me every step of the way even telling me that I was stupid and that her father knew what he was doing. Each worker sent by Canon to try to remedy each separate situation all commented on the lack of competent work they saw. There was no way for her to be objective in this matter and I feel sure that the workers sent by the company would not have fared well if they told their boss the same thing that I had been telling her for several years.

In our last and final conversation, I told her that problems were never solved and tried to list those again for her. I told her that other companies had been called upon to to give estimates to correct the problems that Canon had created, and they too were surprised at the mess they found. She told me that if I was going to pay other peopel to fix the Canon problems, then why not pay her to fix them. She would fix the problems if I paid her. She cannot be objective about this issue mainly because her father installed it or hired the sub-contractors that did do it. She told me that I was stupid and ended our last conversation by hanging up on me. Please keep in mind that service calls were in the neighborhood of $95 each, and I was calling not with new problems but with problems that existed because of their equipment and installation deficiencies. Canon never and quot;officiallyand quot;admitted that there errors made in any way, shape or form.

In our last conversation I mentioned that unless some kind of agreement could be reached, I was going to post this situation on Angie's List. She siad that it was a shame that people had recourse to do that.

Called at 2:30 pm when I found my upstairs was over 100 degrees! A technician was at my door within an hour. He removed the covers and hosed down the compressor because it was overheated. He then used an air compressor to clean out all the bugs, dust and spiders housed inside the electronic controls. He explained that bugs can get into the electric contacts and cause the control to stick. Within an hour cool air was agin coming through the registers. I have used this company for over 23 years and have always found them to be honest, responsive and reasonably priced.

Called on a Saturday to ask about a weekend service call for a non functioning heater. We decided to save the cost of a weekend call and scheduled an appointment for first thing Monday. The technician arrived Monday morning and quickly established the repair needed. He left to retrieve the necessary replacement part returning within 15 minutes to install the part.

I have used Cannon William about four or five times in the past, and they have always been very honest. I enjoy their work very much. This particular job had gone fine. Everything had gotten fixed and repaired in a timely manner, and I was pleased. Nothing has gone wrong since the repairs either. I would without a doubt, hire them again.

William Cannon and Firm. A company I wouldn't recommend anyone to use. After the a/c developed a leak, I called them eight times to fix it, and I'm not sure if it's been fixed yet. They are regional installers for A/c's, but simply awful. Please be sure and tell people about their inefficiency.

They gave me a detailed update on how all four units were doing and they have been good about keeping the units running smoothly. The service representative was respectful and didn t track mud or dirt in our house at all.

Our air conditioning was older and simply died out on us. We only had to wait a few days for them to order the new system. We were pleased at how quick they were because it is the busy season. We also got a fair deal for the time of year.