MATHIS TIRE & AUTO SERVICE

The salesman I had been dealing with (for the last 5 years) contacted me by phone after I had asked Angie's List for a conflict resolution. He apologized repeatedly and stated that he had spoken with Mr. Mathis himself. Apparently, Mr. Mathis does not tolerate good customer's being treated poorly by his staff. Today (4/17/15), I went by the shop to pick up a check for the entire amount of the bill I had previously paid ($924.08). While I was there, the general manager offered me a formal apology. I have to say that I was very glad they decided to do the right thing and reimburse me. I realize that they swallowed some amount of cost by making this good will gesture.

I went to Mathis Tire and Auto as my car's steering was making a sound and hard to move. I have a Nissan Maxima 2002.  I always do the regular servicing in Nisan dealership service centers. They charged me about $ 5150  which I think is way high for the service they provided. After doing that my car again started to have some noise the very next day. They said will need to change exhaust gasket and for which they charged $ 140. To be sure that I am going to an wrong auto service center, I went there again after a month or so, as one of my tire had a nail and needed to be replaced. They gave me an estimate of ~ $550. This time I was wise. Any guess how much I spent in Costco for tire replacement? Total of $114.

I will never go there again and will not recommend their service to anybody.

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I went to the Mathis Tire on Park St. in Memphis. The person at the counter put a lot of pressure on me to purchase the lifetime alignment option. Since I could afford it, I said yes. While they were installing the tires, he came back and told me that my tire pressure monitor was broken (the light was never on) and that it would be about $180 to fix it. It was NOT broken before, so either an inexperienced person broke it by accident or the manager figured he could keep stringing me along with more charges. I told him I would take it to the dealer, and that I changed my mind about the lifetime alignment. He wanted MORE of my money, so I figured that I'd give him as little as possible for this transaction. I really don't trust them. When I left, the tire pressure light stayed on even though the tires were new and should have had the right pressure. The bottom line...they broke it and wanted to charge me for their mistake.

The entire job was a disaster. The tires purchased from Mathis were Goodyear F1 Eagles for a C5 Corvette. I left the car there, and went to work. First the tires were mounted wrong. For those that do not know about Corvettes, the rear tires are larger and wider than the front, and the Corvette features a traction control system that requires that the tires be replaced on the same side of the axel that they were removed from, or else reprogram the traction control computer as to the new location of the sensors. If either of these methods are not done and the traction control system is turned on when driving the on board computer thinks that the car is in trouble and attempts to gain control by braking various wheels.  This will continue until the car is stopped or the traction control is turned off. This is the way it works and is correct for this type and model of car. The tires were marked because of this fact.



So driving off I feel the brakes engage for no reason and I know that one, or both pairs of rims were not replaced where they were removed. No problem, I return to the Collierville Mathis Tire Store and inspect the rims. Sure enough, the 2 front tires had been reversed. They jacked the car and reverse the front rims to their original position. An hour later, I drive off with the traction control system operating properly. Problem fixed.



I decide to get out of the speed trap known as Collierville, Tennessee and find that at 50 there is a bad balance issue and at 65 the car is unsafe to drive. I return to Collierville Mathis, they attempt to rebalance all 4 tires with little or no success. I am told by the Collierville manager that I can go to another Mathis store for satisfaction and I do. I go to Mathis in Olive Branch. The manager there drove the car and confirmed that the balance was totally wrong and he couldn't fix it because he lacked the machine. He suggested I go the Mathis in Southaven on Goodman Road. To their credit, they tried to static balance the tires. Static balance is an old method using a bubble level to put weight on the rim. Okay for lawn mower blades, not good for 200 MPH tires. Little success there but surprisingly, the static balance was better that the employees at the Collierville store could do with a high speed computerized balance machine.



I'm done, finished and will never go to Mathis again. I take the car to a Chevrolet dealership and get it done right, the first time. Then I send a letter to Mathis management to express my concerns. The reply was basically, "Well we're happy we were able to fix your problem". People, unless you have money to burn, don't waste it by allowing rookies to mess up your car. Question them well and insure that the folks doing the work have done it before, and know how to do it. I love the tires, didn't save a dime purchasing them from Mathis, and had to listen to excuses for days. This IS NOT what I paid for, so I choose to spend my money elsewhere.....

No problems with purchase or installation, but my reason for posting comments has little to do with my tires.  I've taken my car (2004 Toyota) to Mathis on Park Ave. a number of times over the past 6 or 7 years for repairs, mostly because they are so close to my office.  The last few visits (during 2010, 2011) were not great.
On one visit, the sales guy was a young dude who griped about how little money he made (and how his girlfriend had dumped him, etc etc., which I had NO interest in whatsoever!), and tried hard to up-sell me on repairs I didn't need.  His pitch: "Well, you have over 80,000 miles on your car, and you really need to have (blahblahblah) replaced before something happens."  He was an immature jerk.  When I'm forced to spend nearly $2,000 on a repair (suspension replaced), the last thing I need is pressure to add another repair I don't yet need!  He actually tried to argue with me about it. Extremely unprofessional.
My last encounter other than the tire purchase was not much different. I knew I needed a complete brake job -- but was also pressured/nagged about replacing my timing belt and water pump.  I talked with other people about their experiences with that Mathis location, and heard the same things and worse: high-pressure sales pitches, unauthorized work done, rude or unprofessional customer service.  Generally, you feel like you're being taken advantage of. I will never take my cars there again.  My brother-in-law had used Mathis for over 15 years -- before last year, when they completed some expensive repairs on his car without notifying him at all!  They lost an excellent customer that day.  Forever.

Work was priced fairly and was done quickly.  I am a frequent customer and have never been disappointed. 

Courteous and professional. Not a lot of extra charges, but clear pricing.

Store personnel were attentive, gave me a ride to work while work was performed. Price was less than quoted. Work was done on time.

I dropped the car off at 7:30 AM for an oil change and tire rotation. The sales consultant told me that they would get the car in right away. I went to run a few errands next door and soon they called me and said it was done. The job was done right (I am assuming because I still have oil in my car), quickly and the sales consultant was very personable. I have brought my cars here for bigger repairs before and I have not been disappointed. They have very honest sales consultants which are tough to find in this industry.