Firestone Complete Auto Care Store

unknown

After Firestone replaced the starter in the truck, a couple weeks later the problem re-occurred. I took the truck to a different mechanic. Mechanic informed me that the starter that Firestone installed was not a Ford OEM part, that it had been sourced from Pep Boys. Also that my problem wasn't the starter at all (!), actually a faulty ground cable connection, which he fixed for about $50. So I was charged $550 for the installation of an inferior part that I didn't even need. Clearly I am highly dissatisfied with my experience at Firestone.

I called to get a flat tire patched. They said I could come in and it would be fixed before they close. When I got there they said they were too busy and I could come back the next day. I came back the next day. They said the puncture was too close to the edge and I would need a new tire. After some discussion I decided to buy two new tires so they would be even. They would have to be ordered and they would be in in a week. Front desk guy #1 didn't know which model would be better for my purposes and said he would call back that afternoon. Front desk guy #1 never called back. A few days later I called and he said that he had gone ahead and placed the order. On Tuesday when the tires were due I called front desk guy #1 and was told that the tires didn't come in, but that a different variety could be ordered for the next day. They lacked a discount that the first tires had. I complained and he cut the price for me. Wednesday front desk guy #1 called and said the tires were in. We scheduled an appointment for 7am the next morning. I came in at 7am and checked in with front desk guy #2. Among other things I explained that there were padding rings that need to be put back on the studs when the spare tire is put back on the rear of the Rav4. I could see that he was ignoring me. After they started on the Rav4 front desk guy #2 called me over and explained that the wrong tires were on the bill and that the correct tires cost more. I complained about everything I had been through and he recalculated the price so it ended up a dollar or so less. When the work was done front desk guy #3 called me over to pay. I went out to check the work first. The tires were fine but I noticed the spacing rings were still in the back of the car. I told front desk guy #3 and he had a mechanic go put them on. The tires are fine and the car rides better, but I had to go through a lot of grief to get these tires and it wasn't worth it.

Not so happy. I'll be extra careful next time.

We've used this particular Firestone company facility and find them excellent; unlike some of the other Firestone locations. We've used them for six years now and they always do good work. Also, they don't overcharge.