PuroClean Property Damage Experts
About us
PuroClean is a fire and water damage restoration company, as well as a mold and mildew removal company. We also offer biohazard cleanup services. Serving residential and commercial property owners in the United States and Canada.
Business highlights
Services we offer
Fire & Water Damage Restoration. Mold and Mildew Removal. Biohazard Clean-Up.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 20% | ||
| 0% | ||
| 0% |
"The customer signed PuroClean's Service Authorization form on 2/07/17 before any work began. On this form it clearly states that our company is only responsible for personal property listed on an inventory signed by the customer and a PuroClean representative. There was no such inventory provided by the customer on this job. A copy of the Service Authorization is on file at our office. The customer was advised to remove any personal items before work began. She said she would. A walk through of the house was done by a PuroClean representative and the customer. She said everything was good with the house then filled out and signed our company's Excellent Service Endorsement on 2/16/17. The customer added (in her own words) "Great job, friendly, my house looks amazing" to the Excellent Service Endorsement. A copy of the Excellent Service Endorsement is on file at our office. Following the completion of work performed by PuroClean, other contractors began work on the premises."
He was such a gentle man. I was in a panic and he was awesome, compassionate and God sent him to meet my needs as I really didn't know who to call as I lived out of town. He is a very honest man and business man that is very talented to do many things. He has my trust that he will do what he says he will do. Not only did I trust him, but he trusted me as well that I feel many business owners won't do. He went up and beyond.
I would use him again should something like this occur again.
Charles Atkins and his team are excellent service providers. Very professional and very good on customer service and follow-up. Would highly recommend him.
The encapsulation is very high quality and the moisture issue is resolved. We had a very large area to encapsulate (approx. 2500 square feet) and every inch was sealed well.
We have had an issue with smell in the crawlspace after the encapsulation, which we've learned happens occasionally depending on soil gases in the area. Charles and his team have been great on follow-up to try to resolve the smell. The initial step was applying a BactiBarrier sealant, which didn't work for our issue. We are now looking at some vents on timers to push the air out of the crawlspace several times a day. While we haven't found the answer yet, but it has not been due to lack of effort or cooperation from the service provider.
Finally, our dehumidifier stopped working and it was still under warranty. Charles coordinated the replacement and install so we didn't have to do a thing. Great customer service!!
"."
They took out a lot of PVC of all sizes from under the house, it was a mess under there! Everything was cleaned up and hauled off. We are now waiting for the plumber to come and redo the plumbing so they can hook up the dehumidifier and plumb it out of the crawlspace. Every thing went well.
We can't wait to have the dehumidifier on for a month or so, he said it would make our house dryer and smell better, I'll get back to you on that part. There is no mold under the crawl space.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.