Franklin American Mortgage Company

Connie Casey made the buying process so easy; she was available, responsive and reliable.

This company's Licensed Mortgage Loan Originator/Branch Manager Ken Daniel made promises that he knew he could not keep. As an example one promise was a closing in 2 weeks but it turned out the closing was delayed over 30 days by an issue that a manager with his experience should have known up front. Also the Licensed Mortgage Loan Processor Holly McDonald kept asking for information and paperwork from me that in the end was not needed. Both people became very upset with me when I asked simple questions and near the end of the process Ken and Holly became vindictive. As an example they requested more paperwork and information at 4pm the afternoon prior to the closing date that they just HAD TO HAVE(please remember this is after over 30 days of working with these folks). Then about mid morning of the day of closing I received and email advising me that the paperwork and information they MUST have was no longer needed. The process showed me that Ken and Holly had no basic understanding of Fannie Mae regulations or customer service. As an example of their lack of customer service Ken came to the closing ( for what reason I have no idea other than to further upset me) and when I asked him if he would like feedback on his job companies customer service he told me and quot;I don't care what you thinkand quot;. That was heard by 2 real estate agents in the room. I will not recommend or use this company again and I would suggest you not only walk away from this company but run away as fast as you can.

We closed in 3 weeks. Need I say more? I should also mention that my wife was on TDY and we were using her VA Loan. Connie was nothing short of amazing! We handed her a difficult situation and she took it and ran. Since my wife was out of town through the entire process, everything was accomplished through email. We signed documents online and scanned others. She was very quick to respond to all of our questions and kept a checklist of the documents required and submitted. I was amazingly easy considering that I did not see Connie in person until closing day! I will use Franklin American for all of my future home purchases.