Ely s Appliance Service

.Ely's came out and found the problem with our brand-new fridge and fixed it.  He was very diverse in his knowledge about so many different brands.  He came to the house the same day that we called him.

It didn't go at all!  Ely's representative seemed professional and business-like when I spoke by phone with him, but when he didn't know where I was or what the problem I had called him about was, I became concerned that he didn't remember he had set an 8 am appointment with me - don't know if he didn't keep a record of the appointment or what was going on.  Had told him about the type of washing machine I had, its age and the issues it was having - would have thought he would write that information down and come to my house prepared.  I don't have time to spare and needed him to be reliable and on target with what was happening. 

The technician arrived late to our house from the estimated time. He looked at the refrigerator and then called me at work to discuss the problem. He told me that I needed a new motor for the dispenser which was no surprise. He also told me that I needed a new ice maker unit. I immediately found this to be suspect as my ice maker was working just fine. In fact, too well. I explained to him that the refrigerator uses an IR sensor to detect when the ice bin is full and that I though that was not working. He responded with "oh, let me take a look at that". He called back a few minutes later with an estimate to repair ($318). I asked if that would be guaranteed to fix the problem and he responded yes. I told him to go ahead and fix it. He said they would have to order the parts and be back on Friday to repair it. That was the last we ever heard from them. I am actually relieved since we were not charged for the service call either. I should have stuck with Sears from the outset.

A horrible experience... Called on the phone to get a quote. Price was quoted at aprox $330. Service man came out and took 5 hours to replace the refrigerator pump. When replacing pump he used an oxy-acedaline torch which sprayed black soot all over our kitchen and dining room. Pump was removed, and replaced, but upon replacement the service man only put back in one of the four bolts that attach it to the refrigerator. On top of that I was charged $60 more than quoted. I had to call the service man back a second time because the refrigerator was low on freon and still not working correctly. After second repair refrigerator works but I would NEVER use this company again.