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Southern Hearth & Patio

About us

In 1999 I decided to do something really different: Develop a company that would promote American manufacturers and show the public what we still have to offer. By default I do have to carry some import stuff. Wicker and teak for example, just aren't available as raw materials here, but I can still look for American OWNED manufacturers and bring to light the quality that our industry has to offer. Fire Magic has been made here since 1937; Portable Kitchen grills, since 1953; MHP since 1960, and I could go on and on. There are reasons why they are still around, like using all 1st quality materials. Most imports from China simply sell our own scrap goods back to us as shiny new goods, that's why they have 1 year warranties on finishes of patio furniture, or 1-2 years on grill parts. The truth is the best products are still made here, we just need to be able to find them. Our mission is to offer the best products, at the best value. To be able to answer any question any time, (or be able to find the answer for you) and enable our clients to make educated buying decisions, based on the facts, not just what we have on hand to sell or make the highest margin on. Mix in a couple highly qualified, eager-to-please service technicians, the urge to actually do what we say we'll do, and two cups of "we're here when you need us" and voila, Southern Hearth and Patio! (serves eight to ten). Where else can you talk about outdoor kitchens with people who REALLY like to grill! Or discuss fireplaces with people who actually design some of their own gas logs! Or with people who have been in the business for more than 15 years! We have a perfect record with our Better Business Bureau, but more importantly we value our record with you, our customers. If at any time you are not completely satisfied with your interaction with SHP, call me personally and I'll make things right. If you are so overwhelmed with our outstanding customer service you just gotta tell someone, TELL YOUR FRIENDS, ALL OF THEM, then call me! Thank you for the opportunity to serve you. Your trust in us isn't taken lightly, and we are honored that you have given us your consideration. Clay Dennis President and Owner Southern Hearth and Patio Inc. (877) 543-4747 toll free (423) 899-3853 local [email protected]

Business highlights

25 years of experience

Services we offer

Using only in house employees (no subs) we sell and install gas logs, charcoal grills, fireplaces, gas and wood burning inserts, gas grills, heaters and firepits. We also service everything we sell., outdoor fireplaces, outdoor kitchens, pellet appliances, pellet grills, woodstoves

Accepted Payment Methods

  • CreditCard
Reviews
4.26 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
0%
1
17%
Showing 1-6 of 6 reviews
G C.
Dec 2021
1.0
$700
I've been trying to get service on a fireplace insert I bought from them in 2011. Staff is rude and uncooperative. Prices are high, and wait times - just to get a return call, much less actual parts & labor - is unreasonable. When the blower stopped working, the lady in the service department refused to send anyone out to look at it since I mentioned I also needed firebrick and she wasn't going to send anyone out with the firebrick in a second trip. It took multiple weeks to get to the point of them placing an order for parts. And guess what - since they won't come out to look at my blower they have to guess at the parts I need - all of which I have to pay for in advance. And sure, I can return un-used parts. For a 20% restocking fee. So here I am more than a month after discovering my blower doesn't work, and I've finally got a call that my parts were in and when would I like to come pick them up? After explaining - again - that my blower doesn't work and I'm expecting a technician to come out and fix it, I've got a service call scheduled for... 3 weeks from now. At a rate of $130 for the first hour and $100 per hour after that. And no they can't tell me what time of day. The technician will call me in the morning to tell me where I am on the schedule. If I could get service _anywhere_ else on this unit I would do it in a heartbeat. Unfortunately, I seem to be locked into this place as the regional distributor.

Adel S.
Feb 2018
4.0
$600
Technically is Ok, but the price was double what they said will cost. They should say what will it take to add remote control for the fireplace dollar price.; Adel

Steve L.
May 2015
5.0
Yes, I recommend this pro
$3,000
unknown

Scott T.
Apr 2015
5.0
Yes, I recommend this pro
$2,000
They were very punctual and came when they said they were going to be there. They installed what they said they were going to do. We did have an issue with that gas logs about a month or so later. We called them and they came right out and corrected it.

Ray N.
Oct 2012
5.0
Yes, I recommend this pro
$6,500
The builder originally bid a vented woodburning fireplae for gas log installation from Southern.  We went to their store to look at the fireplace and discuss gas logs.  When we saw the Mendota in their showroom, we knew we had to upgrade to it. The logs and fire look as real as you can get, and it is directly vented so no gas log smell or loss of heat up the chimney.  They installed the unit in two stages to allow for the construction schedule.  We did have a slight delay on the final install due to a parts problem, but it worked out fine. There was no pressure to upgrade to this unit, the product sold itself. I will definatley use them again. Their website is very good with a lot of pictures of installations in the area.

Williams D.
Aug 2011
5.0
Yes, I recommend this pro
They were very good. They were very careful about getting anything on the floor. The only negative is every time that had to come back out they charged another service fee to replace the parts.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Southern Hearth & Patio is currently rated 4.2 overall out of 5.

Southern Hearth & Patio accepts the following forms of payment: CreditCard

No, Southern Hearth & Patio does not offer free project estimates.

No, Southern Hearth & Patio does not offer eco-friendly accreditations.

No, Southern Hearth & Patio does not offer a senior discount.

No, Southern Hearth & Patio does not offer emergency services.

No, Southern Hearth & Patio does not offer warranties.