South East Total Service
About us
South East Total Service
Business highlights
Services we offer
South East Total Service preforms 24hr emergency service. We can repair or replace anything that has to do with plumbing such as but not to limited to; water heaters, garbage disposals, laundry tubs, outside faucets, sump pumps, toilets, tub and sink issues. We can clean out your clogged and dirty drains with our hydrojetter. SETS has the equipment to locate an under ground leak as well as video inspect any broken line. We also pump septic and grease traps., water lines
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 2% | ||
| 7% | ||
| 2% |
Called on Saturday morning to restart the gas water heater on my rental property. Response was quick and the tech arrived on site after a couple of hrs. Water heater was restarted quickly (less than 2 min). I then asked if he could fix the broken kitchen sink sprayer. He took a look and went off to the nearby Home Depot to get a replacement. Unfortunately, he was not able to attach the replacement sprayer to the hose. Gave it up and told me to contact Delta for spares. The final bill came out to $127.00, which was at least $50.00 higher than expected. All he did was restart the water heater, and attempt to fix the sprayer which he could not do. I also asked for an estimate to replace the water heater, and the price quoted was exorbitantly high compared to another estimate that I have from a very reputed local company.
Appreciate the company for its responsiveness, but price charged is way too high for services performed.
They did not fix my icemaker, but they gave me $67 back. It is not what they should have done. They should have given me a little more than that, but they did fix my hot water leak. He was going to give me all of my money back, but I did not think that was fair because they did fix my hot water leak so I wanted to pay for that. Altogether it was $187 and he refunded me $67. He told me my refrigerator was messed up but it was not messed up before they got hold of it. They took a soldering torch -- one of those blowtorches -- to the end of a plastic hose and a little metal piece that fits on the end of the icemaker so there is no water in the icemaker because it is stopped up. They also put a shutoff valve on the icemaker that did not work either. I am dissatisfied with the total service. They also got up underneath the house trying to fix it. There were four men out here, two one day and two the next and they still did not fix it. I had a lot of standing water because the refrigerator had a leak and they could not fix it. I don't think they showed too much professionalism. The boys did not know what they were doing.
"Thank you for your review of our company. We appreciate your business! When we took your service call, you had two different issues. One was a plumbing related issue, that we did resolve for you, and the other was an appliance issue with your fridge. We did agree to take a look at the fridge while out on your property to make sure it wasn't a plumbing related problem. We did inform you that it was something that has nothing to do with plumbing or anything we can service. We did temporarily constrict your ice maker line so you wouldn't have a puddle of water on the kitchen floor and informed you once again this wasn't something we can service. As well as, it would be in your best interest to contact the fridge company or the appliance store where you had purchased the fridge. We did send guys back out to your property, more than once, per your request, and let you know once again we cannot service appliances.The owner of our company did refund you part of the original service call amount for when we constricted the ice maker line. We did not refund you for the plumbing issue that you called us out there for, that we did professionally fix. I'm sorry that you are upset with our company for not being able to handle your ice maker line problem, but we simply do not service appliances. If you have any more comments or concerns please feel free to call us. Kayla Manzek South East Total Service 423 499 2911"
"Thank you for your review of our company! Our goal is to please each and every customer. If you have any future plumbing issues, you know who to call! Kayla Manzek South East Total Service 423 499 2911 [email protected]"
"Thank you for your review of our company! I'm sorry it took so long for a response, I looked into the pressure check situation and the owner said we would be crazy to charge you to do a pressure check! Please give us a call when you're ready for us to come back out. Thank you again for your business, hope to hear from you soon! Kayla Manzek South East Total Service 423 499 2911 [email protected]"
My service technician was Rich Gibson. He arrived at the promised time and was finished in very good time.
He explained to me what the problem was and showed me the faulty part and the new one that he was replacing it with.
Thanks Rick for such prompt and professional service.
"Thank you so much for your review of our company! We want to make sure our customers understand the problem they're having and are informed on how we will fix the issue. We hope to hear from you in future. Thanks again! Kayla Manzek South East Total Service [email protected] 423 499 2911"
"Thank you so much for you review of our company! Like you said, Red is THE MAN! He's a great employee and our customers always love him! We pride ourselves on having experienced techs onsite to save our customers money as well as being efficient. If you have any other plumbing related issues, we would love to come back out to your home! Thanks again! Kayla Manzek South East Total Service [email protected] 423 499 2911"
"Thank you for your review! Red, the tech onsite, has been with our company for many years, he is the man! We hope to hear from you for any other plumbing needs you may have. Thank you once again.. Kayla Manzek 423 499 2911 [email protected]"
"Thank you for your review of our company! We appreciate every customer and hope to do more work for you in the future. Kayla Manzek (423)499-2911 [email protected]"
"Thank you for your review of our company! Red, the tech out on this job, has been with us for many years and he loves to keep each and every one of our customers satisfied! We hope to do more work for you in the future! Thank you. Kayla Manzek (423)499-2911 [email protected]"
While they were here, the plumber also fixed a long standing and very aggravating problem with my sink which he did not even charge me for.
The plumber (I'm so sorry, but I forgot his name) even gave me the name and phone number of a man that did good work on kitchen sinks.
I would definitely call South East Plumbing again.
"Thank you for your review! Our goal is to make each and every one of our customer's satisfied with our services. Mike was the tech out at your house, we hope to hear from you soon! Kayla Manzek 423 499 2911 [email protected]"
"Thank you for your review! We hope to work with you in the future. Mention the code 'angieslist14' when scheduling for $25 off your next service! Kayla Manzek (423)499-2911 [email protected]"
"Thank you for your review. Red has been with our company for years and we are glad that you are pleased with our service! Mention 'Angieslist14' when scheduling for $25 off your next service. Thanks again. Kayla Manzek [email protected] (423)499-2911"
"[Member name removed], Thank you for your review, South East Total Service strives to meet every customer's need. We appreciate your business and hope to hear from you soon! Kayla Manzek [email protected] (423)499-2911"
"Thank you for giving South East Total Service your review, hopefully we will hear from you soon! Kayla Manzek [email protected] (423)499-2911"
Licensing
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