SIGNATURE APPLIANCE

I paid $92 for the technician to tell me what I already told them was wrong with the washer and then quote a completely outrageous price for repair.

Amazing techs. amazing customer service

The repairman told me that the part needed to repair my LG stove is no longer available. So, I spent $92.86 to learn that I had to buy a new stove.

They were very prompt the first time we called. The technician arrived, took apart dryer and said he would have to order parts. Did not hear from him for almost three weeks. He called set up appointment, showed up a day early. Luckily I happened to have gotten off work early and was there. Once he was there, he took dryer apart again and said he needed to get more parts and would be back the next day. He came the next day , worked on dryer and put it back together and left. I know I should have checked before he left (bad on my part)...but soon after I put a load of clothes in to dry and there was no heat. Called my husband and both he and I placed a phone call and left messages. They called back and set up another appointment for which they did not show. So my husband called again and left two messages. Signature has yet to return those calls. So he called the day after and left a message for the manager to call. It's been 3 days and no call has been returned. VERY UNPROFESSIONAL. Oh and the web site does say "Satisfaction Guarnteed"...really?

The motor finally went after 15 years.

I needed to have the door fixed on a Wolf oven. I tried contacting both of the Factory Certified Service vendors in the Chattanooga area. After trying multiple times, I gave up. I then looked for appliance service companies in the area with good reviews. Signature Appliance had good reviews so I chose them. I talked with Olga on the phone multiple times. She was always professional, and even answered calls after hours via her personal phone. The service technician that came out was Larry, and he did a great job. He's a really nice guy and got the work done in a timely manner. They may not be "Factory Certified" by Wolf, but they are responsive, know how to get the job done, and are all friendly in the process.

Signature replaced a part. This was at a family vacation home. The appliance guy explained beautifully that he would possibly need to come back and replace the more expensive, less common part. I knew that I was dealing with an expert and felt great about that.What he did not explain was that if we waited more than 30 days to get him there his great deal on a repeat visit (his time) was void. It took a while for someone in the family to use the house to notice that the fridge still was not working perfectly or to do anything except reset it. We lost the savings of a repeat visit. We ended up with a beautifully repaired fridge, though.

Good service. High $$ service call.

Call these people to look at my Washer. Told nme one price for the visit and charged me another. Was not able to fix my problem either. Said they would find a used part for me - never did. Did call to tell me they had my new parts in. Also mentioned they would refund the over charge - never did. Generally they do not seem to know what they are doing. I fixed it myself.

Larry, of Signature Appliance was supposed to replace the cooling coil in my large built-in refrigerator He ordered the part and said he would call when it was in. I had to call him twice and finally set up a service call to install the coil. He never showed up, never called, never returned numerous calls from me. Unless he was abducted by aliens, I can't believe his lack of professionalism. Would I use him again? How could I? It's impossible. Larry......where are you????.

They showed up and took my microwave. Next to impossible to get ahold of anyone after that for a follow-up and status. They didn't answer calls. Everything went to voice mail with no return calls from multiple messages left. The literally screen calls. When I called them from a phone number they didn't recognize, they finally answered and were obviously caught off guard. They finally fixed my microwave and brought it back to the house. I will never use this company again.

dryer was not heating. they replaced two thermostats and it quit working shortly after they left. they returned and repaired it again and it worked for 2 days then broke again.they fixed it again and it quit again that same day.the cashed my check for@ $250 and now they will not answer the phone or return calls. I am well within the 30 day warranty on labor that they bragged about.Pathetic way to teat people. if you can't fix the problem then give the customer their money back.

I was charged more than the original quote (original quote over the phone was $105) I was charged $251. I requested my old appliances to be removed. He forgot the trailer the night he installed the appliances. Promised he would be back the next day to remove them. Left them on my back deck, in the rain, for a week. After 2 or 3 phone calls they finally removed the appliances. They were on time for the installation, but they didn't remove the old appliances on time. I am a single mom, it was Christmas, and I didn't have the money to pay the price they charged me. (over double the original quote over the phone). After the fact, I found 2 people who would have charged me much less to install the appliances. I won't be using them again.

The serviceman was on time. Good appearance and knowledgeable about the range. He was friendly and polite.

They were very quick about coming to check the dryer and fixing it. Very nice and knowledgable. Not sure we got the best price. Were made to feel like we were getting a great deal but not quite sure it was the best. However for a fixed dryer and warranty(hopefully) we are happy and pleased with the service. And thankful for their quick response!

Made appt.knowing that motor needed to be replaced. Tech was called 2 hours after promised arrival time and we were delayed and had to reschedule appointment. Tech came next day and replaced motor. Motor runs fine, but switch now takes holding it down for 2-3 seconds to get motor to engage. They came back and replaced relay switch, but still have same result. Was told that all new relays work that way. Not impressed with service.

No response to my email via Angie's list, so we did not ever make an appointment, etc. I was able to fix the appliance myself. I don't remember the exact date that I sent the message, and have no record of it since it was not sent through conventional email via my account. It was on a Sunday, and I did not expect an immediate response. I thought it might even take them until Tuesday to respond, as Mondays are crazy for everyone. I cannot recall if I called them and left a voice message or not. I wish them no ill, but I hope that they respond to Angie's List inquiries from others in the future.

He said he would call with a price to fix it, but he did not. I bought a new refrigerator.

My wife woke me with the news that the frig and freezer were not cooling. I spent 2 hours on the internet trying to figure out what was wrong. I cleaned the coils, but that did not help. Nothing I found could give me a good idea what to do next. So I joined Angie's List and searched for Refrigerator Repair. I called Signature but they were busy. They said they would call the seviceman closest to me and see if he could swing by my house. Called back in 10 minutes and said he was on the way. This next part is not an exageration ... when he got here, I let him in and walked him to the kitchen. I already had the frig pulled out and the back panel off. He checked the compressor then went into the frig and told me the problem (bad thermostat switch) IN LESS THAN A MINUTE! I promise it took him less than 60 seconds to diagnose the problem and prove to me that it was not just a trick. He did not have the part in his truck, but picked it up at their shop and came back in an hour. It took about 20 minutes to install the new part. He cleaned up and politely excused himself to his next appointment. We could not be more pleased with Signature and will be happy to hire them again as the need arises.

My experience was okay. Due to natural disaster, I lost my central air and heating unit which was worth $8000. They were good but it was pretty much for consultation. They told me to replace the appliances. The price was good.

He was very professional, responsive and did quality work. He did not overcharge and was customer service oriented. I will probably use Signature Appliance for all of my appliance needs from now on.

They responded quickly. The repairman knew exactly what was wrong and was able to solve our problem. Highly Recommend!! They will be our go-to company when we have a need for appliance repair. The price we were charged was so reasonable, so it made the experience even more positive.

They did very well and were quick to respond. I got a call at least by the day after I sent my inquiry in and they were at the location within a couple of days checking on what I needed to have checked on. I was pleased. He was good to work with and very professional. He called back after he ordered parts and when he got the parts he called to schedule installation.

They were fast and inexpensive. The price was right.

I looked up this company on Angie's list on a Sunday because my freezer was making a strange noise and the temperature was rising. I called and talked to a lady who promised a call back. I did not receive a call back until mid-afternoon on Monday. By that time, I had found other help. I had not filled out a report as I didn't know if they guaranteed weekend response, but as I keep being asked to provide feedback, I'm doing so.