SEARS PARTS & REPAIR CENTER

Made appt online. Received appt time promptly. Was notified by email of my appointment date and received a call from the repairman when he was on his way.
Very pleased with the service.

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First, the delivery was late by about 45 minutes past our 2 hour window.  They also had given the delivery people our old address even though we had our new address on everything.  That was a small part of their late arrival, but the addresses are only a little over a mile apart.  Apparently the freezer drawer was somehow damaged in the delivery since it had been fine in the store. So, there was about a 1/2 inch gap on the side keeping it from sealing.  The water filer was also missing, and water leaked into the inside when we tried to use it.  The delivery guy said that should go away when we got a filter.  It didn't.  I called about the freezer door within minutes of the delivery team leaving.  It took several calls and a week to get a repair person out.  He was helpful, but had to order parts which we had to wait another week on.  We were given a 4 hour window to expect the return visit.  About 2 hours in, we got a call from Sear's saying the tech would not be on time and they could not tell us how late he would be.  I explained we had plans for later that evening and asked if we could reschedule.  We were told that it would be another 9 days before they could reschedule.  The girl on the phone basically said it wasn't their fault that things happen and that was the best they could do.  We ended up waiting.  He arrived about an hour past the end of the 4 hour window we had been given.  He did get everything fixed pretty quickly with no problems.

Do not have them work on a dishwasher. They do not have the parts and don't have the training to do the job.

Very well. Everything went smoothly.

They were great.  Once you pay for the maintenance plan, there is nothing or very little to pay for any repairs.  Once a year they check all your appliances to make sure it is in top working condition.  If they can not fix your appliance they will replace it.