Default business cover photo

Rick's Lock & Key

About us

Additional phone numbers - (423) 892-9311, (706) 861-2829, (423) 775-6733, (706) 937-2112, (423) 449-0888. Additional DBAs - Brainerd Lock & Key, Fort Oglethorpe Lock & Key.

Business highlights

Emergency services offered
52 years of experience

Services we offer

Locksmiths.

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.750 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
0%
2
4%
1
2%
Showing 1-25 of 50 reviews
Crystal N.
Oct 2022
1.0
$150
They rekeyed at lock at my house in the basement. I do not use this door very much because the stairs are too steep. When I went to open the door the lock just spinned around. Since it had been two months I would have to pay $80 plus Mike save for them to fix what they didn’t fix to be gone with. Also when I pulled up to the van and met the repairman he had been smoking marijuana. I’m retired law enforcement.

William I.
Apr 2018
5.0
Yes, I recommend this pro
$100
Very well. Service was prompt and professional. Service tech was very polite. Explained everything in advance

James L.
Nov 2017
5.0
Yes, I recommend this pro
$300
He was responsive to call message left on machine. He followed up my call and appeared close to original agreed time after earlier informing about a delay.

Tiffany W.
Oct 2017
5.0
Yes, I recommend this pro
$148
The service came 15 min early and did an excellent job.

Jean H.
Sep 2017
5.0
Yes, I recommend this pro
great! all work really well, service was prompt and efficient!

Richard B.
Jul 2017
5.0
Yes, I recommend this pro
$88
Very well.

Erik R.
May 2016
5.0
Yes, I recommend this pro
unknown

Virginia G.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Arlene G.
Feb 2016
5.0
Yes, I recommend this pro
$170
.

Steve T.
Jan 2016
5.0
Yes, I recommend this pro
unknown

James H.
Sep 2015
2.0
$363

Rick's Lock and Key knows how unlock cars and make keys, and my ranking acknowledges that fact.  However, in my opinion, Rick's Lock and Key is fundamentally unprofessional and rude in their handling of customers, and after looking into the invoice and checking with AAA, we found that they are overcharging the customer through excessive tax charges.  The tax rate in Hamilton County is 9.25%.  Our invoice was for $263 but the tax charge was $36.08.  That amounts to a 12.1% tax charge.  I called and explained the error to Rick's Lock and Key, and when questioned about their billing practices, they explained that a portion of the invoice was paid by AAA but they were charging me tax on the entire transaction.  Problem is, even if you add the amount that AAA paid, they still overcharged the customer and when I tried to explain that to the folks at Rick's, rather than simply owning up to the overcharge and refunding us, we were arrogantly told that,, "We should have charged you even more taxes!"  We are filing a complaint with AAA, but wanted Angie's List users to be aware of this tactic and if you decide to use them, get a written estimate in advance and by all means, double check your invoice to make sure you are not being overbilled.



Caryn K.
Aug 2015
5.0
Yes, I recommend this pro
$110
unknown

Donald N.
Aug 2015
5.0
Yes, I recommend this pro
$200
unknown

David P.
Apr 2015
5.0
Yes, I recommend this pro
$138
Called Rick's and within an hour they responded. The locksmith showed up and rekeyed all the doors cylinders. Excellent responsiveness, friendly service. I will use them again in the future.

Marion M.
Apr 2015
5.0
Yes, I recommend this pro
unknown

Bret A.
Feb 2015
5.0
Yes, I recommend this pro
$172
Great, As always, they were timely and professional. I have used them several times in the last year and they do good work in a timely manner.

Joseph H.
Jan 2015
5.0
Yes, I recommend this pro
$50
unknown

CHRISTINA S.
Dec 2014
5.0
Yes, I recommend this pro
.

Rex C.
Dec 2014
5.0
Yes, I recommend this pro
$120
unknown

Patrice W.
Oct 2014
5.0
Yes, I recommend this pro
$130
I sent an email, got a call back within 3 hours, and Craig (I think his name was) was at my door within 24 hours. I had been told upfront that the safe would have to be rendered unusable to be opened and I agreed to that. So Craig went to work with his pry bar and sledge.  It was a pretty tough little safe, but he finished the job with no trouble and even offered to carry the heavy safe to the garbage can for me when he was done. I hadn't even thought of how hard it would be to get it there on my own.
 I was well pleased and would use Rick's Lock and Key again without hesitation. Also would recommend them to anyone who needed such services.

Scott L.
Jun 2014
4.0
unknown

Kellie F.
Apr 2014
5.0
Yes, I recommend this pro
$65
We locked ourselves out of the house during a tornado warning as we sought shelter; after the danger had passed, I called Rick's Lock & Key to request help. The dispatch was very friendly and professional and gave a time-frame. The locksmith, Paul, arrived timely, even driving through a terrible storm. He was professional and efficient. I would not hesitate to use this company again and would strongly recommend it to anyone in a similar situation!

CORLEEN M.
Mar 2014
5.0
Yes, I recommend this pro
$300
.

Martha P.
Jan 2014
5.0
Yes, I recommend this pro
$65
I'm totally satisfied.

Ronald C.
Dec 2013
5.0
Yes, I recommend this pro
$140
advised best way to correct broken door handles.
Showing 1-25 of 50

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Rick's Lock & Key is currently rated 4.7 overall out of 5.

Rick's Lock & Key accepts the following forms of payment: CreditCard

No, Rick's Lock & Key does not offer free project estimates.

No, Rick's Lock & Key does not offer eco-friendly accreditations.

No, Rick's Lock & Key does not offer a senior discount.

Yes, Rick's Lock & Key offers emergency services.

No, Rick's Lock & Key does not offer warranties.