Rick's Lock & Key
About us
Additional phone numbers - (423) 892-9311, (706) 861-2829, (423) 775-6733, (706) 937-2112, (423) 449-0888. Additional DBAs - Brainerd Lock & Key, Fort Oglethorpe Lock & Key.
Business highlights
Services we offer
Locksmiths.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 10% | ||
| 0% | ||
| 4% | ||
| 2% |
Rick's Lock and Key knows how unlock cars and make keys, and my ranking acknowledges that fact. However, in my opinion, Rick's Lock and Key is fundamentally unprofessional and rude in their handling of customers, and after looking into the invoice and checking with AAA, we found that they are overcharging the customer through excessive tax charges. The tax rate in Hamilton County is 9.25%. Our invoice was for $263 but the tax charge was $36.08. That amounts to a 12.1% tax charge. I called and explained the error to Rick's Lock and Key, and when questioned about their billing practices, they explained that a portion of the invoice was paid by AAA but they were charging me tax on the entire transaction. Problem is, even if you add the amount that AAA paid, they still overcharged the customer and when I tried to explain that to the folks at Rick's, rather than simply owning up to the overcharge and refunding us, we were arrogantly told that,, "We should have charged you even more taxes!" We are filing a complaint with AAA, but wanted Angie's List users to be aware of this tactic and if you decide to use them, get a written estimate in advance and by all means, double check your invoice to make sure you are not being overbilled.
I was well pleased and would use Rick's Lock and Key again without hesitation. Also would recommend them to anyone who needed such services.
Licensing
State Contractor License Requirements
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