Reliable Heating & A/C

Both were repaired

sergice was great and our system is functioning well!

It went very, very well. It was lots of work. But they did it efficiently and professionally. Great people to work with.

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The technicians called when they were on their way.  They came within the timeframe as expected.  It was a huge job that took almost 8 hours to complete.  The technicians Jamil & Lino were very professional and courteous. We were extremely satisfied with the overall proposal provided by Reliable and the work completed by the technicians.  I would strongly recommend this company to anyone looking for this service.

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Reliable serviced my 5yr old upstairs unit in August. The coils were leaking and needed replaced for $1,700. The parts were on backorder, so Reliable recharged the unit at a discount. The unit was blowing very cold air on the recharge. However, after Reliable replaced the coils, the unit would only blow ?cool? air (not cold) and ran noticeably louder. The unit had no trouble keeping up with the August heat before the service call and could not keep up with the afternoon heat after the service call. I called Reliable within the 30 day warranty window, they determined the compressor that was working great before the repair needed to be replaced for an additional $1700 ($3,400 total). They argue that the strain on the compressor from freezing up in the past damaged it, even though it showed no signs of damage before the service call.  I contend that the unit was not left in good working order after the service call and that the compressor working before the service call was not working properly after. Reliable adamantly denies (see BBB) that their service call had anything to do with the compressor failure. I believe it is far to big a coincidence that it happened at the exact time of the service call.  Reliable left me without working air after a $1700 repair and wanted $1700 more to make it work (I ultimately went with another company who even did the repair for less) . My experience is that Reliable will not stand behind the entire scope of their work, leaving this customer very unsatisfied. If you are in the market for Heating/Air service, please let my disappointing experience with Reliable encourage you to choose a more reputable company that places a premium on customer satisfaction. 

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It went just fine. They are really good and I trust them. I never have any problems, and in the rare occasion  that I do, they come and fix the problem for free if they caused it or missed it. Have used them for a while and would highly recommend.

The technician visited my home and determined that my air handler was frozen from a possible freon leak - something that I had already determined just by looking at the block of ice my unit sat in.  While I agreed to the service charges for the visit today, the company wished to charge me again for another visit in the future to actually diagnose the problem.  Nothing was done that could not have been done with a few simple questions over the phone, had they bothered to ask me, "What seems to be the issue?"
I paid $64 for someone to tell me that the unit was frozen, and continuing with their services was going to incur another $40 service charge to actually diagnose the problem.  I have elected to do business with a company that will not charge me unreasonable service charges and I don't plan on doing business with Reliable again.

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Initially when the gentleman came out he was friendly, but I started asking him some questions and he got rather rude, he snapped back at me saying that it takes two years to learn the information I was attempting to understand. The contractor noted to his company in the notes of my receipt that I was not looking to replace the wet switch, which he never confirmed with me. I put in with the manager to call me to schedule additional repairs on Monday, he did not call so I called them and he was also rude to me over the phone. He told me that my wet switch replacement was not covered by warranty with the company I purchased from, I explained that I thought it might be and asked if we could check to verify but the gentleman refused and kept insisting it not covered without checking.

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We've been happy with them. We've used them ever since we moved in this house, a couple of years ago. Last year, there was an issue with a part. A lot of it was covered under our contract, so it wasn't a big extra cost. I think we just paid for the extra parts, but not the labor. I like the value that we've gotten from the annual contract and the peace of mind.

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We had just purchased this home and various contractors came in to check, improve or repair the house.  One contractor noticed that a portion of the duct had come off the main duct under the house, so I called Reliable from Angie's list.  
Corbin Timmerman, the Shop Foreman, came out and checked everything, letting us know that an animal had gotten in there and had also done some other damage that needed repair, including tearing and dislodging insulation.  He was very pleasant and patiently explained what he had done and what needed repair when we were ready to move forward.  
We were in the process of moving to the area from another part of the country, and were on a tight schedule.  Corbin arranged for the technicians to come out to the house to do the job before we had to go.  Chad and Tommy got to work right away and found that the entire duct system was filthy.  They sent pics to our cell phones, so we decided to do an entire duct cleaning.  The problem was that this happened on a Friday. We were supposed to leave Saturday morning, and in order to do the job, the men would have to work past the end of their regularly scheduled day.  With Corbin's approval, the men agreed that they would stay and complete the job.  Chad and Tommy were thorough and meticulous, and worked systematically until everything was completed. They cleaned up after themselves and helped us lock 2 entry points so the critters couldn't get back under the house to do more damage.
We would have them back again for any work that might be needed in the future and highly recommend Reliable for your AC/Heating needs.