RANDY WILSON PAINTING

Prompt and professional.

When my son was in town, he found vent pipes on my roof that were rotting. I called Randy because he had previously painted my chimney. He sent a painter out and ended up finding even more areas that were rotting. They went to the hardware store, bought the fittings and installed them. They even nailed down some shingles on my roof that were coming up, which they didn't have to do. I very much appreciate the fact that this company went above and beyond to make sure I was taken care of. Randy said if I had any other problems, to call him and he would help give me recommendations.

Well, little mishap at the start which they quickly put to rights in prompt order and with any fuss. I appreciated that. Their estimator really knew what he was doing, did give good feed back on my ideas without any "pressuring" to go a more "standard" route. Their workmen are very clean and polite.

unknown

It went perfect. I will give them a rating of a 10.

The gentleman was on time.  He filled and painted areas that needed to be done.  I can't even tell anything was ever wrong with the walls.  He even pounded some nails into the wall that were beginning to surface, which was not part of the work.  I would definitely want them to paint my house in the future.   

The men did a great job on our worn out and peeling rails and ballusters.  They finished quickly, and it looks excellent.  Very professional work.

Punctual, professional, great at communicating throughout the process. Very pleased.

He did a very clean job and completed the job within a reasonable amount of time.

Work satifactory..poor customer service. .unprofessional attitude..lack of communication skils.
Would not answer phone or return messages. Left a mess in living room 1 wall. Finally came back to finish when I told them there weren't getting their tools back. I put off posting this review. .but I went ahead and finished it today.

Painters arrived on time, were neat, and cleaned up every day.  Paint job was well done and has lasted  five years with no sign of deterioration. Carpentry was well done.

unknown

Not much of a story here. Quote one day, come a few days later and do the job. Very simple.

Great

He came when he said he was going to come. He did what he was going to do and after 2 years their work still stands up.

They were prompt about getting out to give me a bid. We discussed that peeling paint should be scraped and sanded. There was a corner bead on my bedroom closet that hadn't been properly installed and we discussed repairing that before painting. This was all included in the estimate he gave me and the bid was very competitive.  
From there it went downhill. The job in the bathroom (done by Chad) was the WORST! I wish I could upload photos here to show you. In general I can say that no prep work was done whatsoever. He just painted over whatever was already there even though we had discussed the need to sand and smooth out peeling paint lines, marks where old hardware had been removed and fill holes.  None of this was done.  I found some dust (like regular household dust, not dust from having sanded) on the chair rail under my medicine cabinet which showed that he just skipped that section, figuring it wouldn't show.  He didn't tape off the wall so trim paint went up onto my wall. That was the rule rather than the exception (in fact there's only  5" space in all the chair rail where trim paint DIDN'T get on the wall!). I found red hairs (mine) on the linen closet door which indicated that he 1) had not wiped the door down or even sanded before painting and 2) didn't put a full coat of paint on the door or they would have at least been covered by the paint and instead were still the color of my hair. In general, Chad is a very lazy painter.  I could have done a better job.  During their lunch break, I pointed out some of these things to him and he said he'd fix them but he didn't.
I had to take my cats to the vet and, though the painters said they would be there when I returned, they were gone when I came home. I was unimpressed with the job I found and was even more discouraged by the company's response to my complaints.  The guy who answered the phone (Nick I think) could have cared less when I told him there was a problem.  He gave no apology and just said "Oh ok, I"ll pass on the message."  Do they get so many complaints that mine just didn't cause a stir?
Frank, the overseer, had said he would come that afternoon but he didn't show up, nor did he call. After 2 days, I called again and said that if no one came to review the job or set up a time to correct it, that I would assume they were walking away from it and I should hire someone else. Only then did they come to the house.
When Frank came the next morning, he saw the job and agreed that it needed to be redone. He never apologized for the bad job. He blamed the existing condition of the badly installed corner bead in the bedroom for paint that had cracked in there. When I pointed out that his guys were supposed to fix the problem before simply painting over it, he started telling me how much work would be involved in that and reminded me what an inexpensive price he had given me!  Since we discussed the corner bead problem at the time he was bidding, I didn't see how the price he gave me was relevant since he presumably included that work in his estimate.  From there, I started hearing lots of excuses and for some reason he started telling me what a big company they were and what a small job this was.  Finally he and Randy Wilson decided to just walk away from the job.  To their credit, they didn?t charge anything but I would have much rather just paid someone to do it right the first time. Now I?ll have to hire someone else to come again and re-do the job properly.  I was surprised at how little they cared.

Company did not give me a firm start date - just turned up and had started work while I was NOT at home!  Despite repeated phone calls and messages, company did not return to complete area along eaves workers missed.  I am writing this review now because it is time to repaint my home. I saw Randy Wilson Painting and want to make sure others are aware of my disappointing experience with them.

Overall a very good job

They did an amazing job, really professional, cleaned up really well, and freely shared expertise when asked.  Overall a great experience  We're probably going to use them again to paint the outside of our house.