Persian Rug Co

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I called the company and spoke to Chris, the owner.  I told him we had a rug that had been stored for 10 years and had a musty odor ,and that it was made of Olefin.  I asked him if it could be cleaned and the odor gotten out. I let him know that I didn't want to have the rug cleaned if it wouldn't be effective. It wasn't an expensive rug, and we would just buy a new rug in that case.

Chris told me that they should be able to get the odor out, so I dropped the rug off to be cleaned.  I paid to have it delivered when it was ready. When it came back there were patterns of brush marks in several large areas of the rug, a crease in the middle, and it still had the odor (but less than it started with).  He said the brush marks and crease should come out over time with vacuuming; they didn't.   I called, and they took it back and cleaned it again.  This time, the brush marks were much reduced, but it was wavy on the ends and there were several small bulges in the rug where apparently it had been stretched somehow. Still the crease in the middle, and still the odor, but again somewhat less.

I soaked the rug with Febreeze spray several times over the course of a month, vacuumed and waited.  The wavy ends, small bulges, and brush marks remained. The odor improved, but still I had to put air freshener in the room to mask what remained .  I finally called Chris to discuss the matter and ask for a partial refund.  He was rude, laughed at the idea, raised his voice, said it was a cheap rug and they couldn't smell anything. I reminded him that I had told him exactly what the rug was made of when I asked if they could get the odor out.  He continued to be insulting; said he didn't need customers like me (customers who expect a candid answer when they ask whether it would be worthwhile to get a rug cleaned, or expect to be refunded for unsatisfactory work?).  And to accentuate his unprofessional behavior, he hung up on me.  Now, he has the money, and we have a rug that needs to be replaced.

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The only problem is that they hung the rug to dry folded in the middle. This causes it, to not lay flat. Kind of a pain in the butt

remove rug, clean.. move furniture and put back down

The rug looks new! There had been years of dirt ground into it, as well as pet urine. They took the time it takes to completely remove the dirt and odors. I had used them on another oriental and it was great, but it wasn't the challenge this rug was. WOW!! I will use them exclusively from here on out!

The rugs were delivered to The Persian Rug Company on a Friday. They were cleaned, dried and returned ten days later looking like new. We have used them several times in the past year and have been very pleased with their service.

Would definitely use them again.

The area rug was in my kitchen. While away over Christmas, the kitchen sink was leaking and the rug was sitting in water for over a week. The rug was also in need of cleaning prior to the water situation. I searched Angie's list and called the Persian Rug company based on the reviews. I called and received a quote for cleaning based on square footage. I dropped the rug off and they advised they would call when complete. It took approximately one week. The rug was cleaned beautifully. I have had quite a few oriental rugs cleaned in the past by other providers and The Persian Rug Company's work is the best by far. Excellent work and reasonable price. I will use them again in the future and will recommend them to my friends.

Overall, a really good experience, since I've had it cleaned by others (not in Chattanooga) without the level of clean provided by these folks.