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Higher Ground of Chattanooga
Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Window Cleaning,
About us
Higher ground is a holistic drainage company for residential and commercial properties. We specialize in renovations and maintenance for every thing affected by rainwater. In short, if rainwater touches it, we install, repair and maintain it. The roof, gutter, flashing and drainage systems on your home are its armor against the elements. A weakness in this armor leaves your home open to damage causing leaks, foundation seepage and landscaping washout. Protect your home by having professionals maintain your gutters regularly. Our technicians are highly trained in spotting damage and wear before it becomes costly. At Higher Ground we do not sell a product, we sell solutions and results wrapped in polished customer service unparalleled in our industry. When it comes to your home maintenance and renovation budget know that everything drop counts.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Gutter & Downspout Cleaning, Gutter Cleaning Service, Gutter Installation, Pressure Washing Service, Rainwater Harvesting For Home Use, Rainwater Harvesting For Irrigation, Roof Repair, Specialty Gutter Installation, Window Washing Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.866 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 5% | ||
| 2% | ||
| 0% |
Showing 1-25 of 66 reviews
Frank R.
Jun 2022
Had them come and give me a bid for Seamless Gutters. Their expertise and thoroughness of addressing my needs and ensuring that everything was covered was Outstanding. I had LOT's of questions and Higher Ground answered them all and made me feel like they were glad to. Easy to talk to and very customer orientated. I had several other companies come and give me bids also. I felt like their salesman were not as knowledge and just wanted to sell me the job. Went with Higher Ground and SO HAPPY I DID. They kept me informed EVERY step of the way. Showed up when they scheduled and performed EXCELLENT work. I was so impressed with the job, from start to finish. I would VERY HIGHLY RECOMMEND HIGHER GROUND and will use them again for any future projects.
Marilyn S.
Aug 2019
The crew arrived on time each day. They were pleasant and worked hard. Cleaned up after the work was finished. They were meticulous in making sure the job was done right.
Annette G.
Nov 2017
Very pleased with communication, timeless and quality of work done.
Patricia S.
Sep 2017
Very well; they were on time, completed the work in a timely fashion and cleaned up well afterwards.
Denise R.
May 2017
The workers and Beckett worked hard and professionally and everything went very well and according to plan.
Robert A.
Apr 2017
Even after the explanation by Beckett of the work to be performed at the estimate appointment, Justin came back down to explain the work that was to be performed after looking at the location. Thought the cost was very reasonable considering the time Justin spent up there and the quality of materials used.
James M.
Oct 2016
The work was performed a week earlier than scheduled. It seems that some of the sticks and debris that was on the roof was tossed wherever into the yard however, anything that was in the gutters was disposed of. While the drought has reduced the amount of rainfall, the few times that it has rained, water was flowed through the gutters as it should.
Timothy A.
Jun 2016
Punctual, fast, thorough. Everything was done clean and tidy. They called before & after the job - maintained good communication at all times.
Dan B.
Feb 2016
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Barbara S.
Jan 2016
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Jennifer B.
Jan 2016
The guys came out when they were supposed to. They dug all the trenches by hand, replaced the sod and cleaned up really well around the house.
They put 4 drain lines in mine and my neighbors yard from the front gutters on our house out to the road. This has helped to move a lot of rainwater that was building up between our houses during the torrential rains we've been getting. Beckett came out and did an estimate and a couple weeks later the work got completed and looks great. They also reformed some of the dirt around my crawlspace to ensure water was moving away from the crawlspace opening.
This company has really been a pleasure to work with now on multiple occasions. They did some smaller repair work on my gutters about a month prior to this.
Overall, I'd definitely recommend Higher Ground for gutter/drainage work.
They put 4 drain lines in mine and my neighbors yard from the front gutters on our house out to the road. This has helped to move a lot of rainwater that was building up between our houses during the torrential rains we've been getting. Beckett came out and did an estimate and a couple weeks later the work got completed and looks great. They also reformed some of the dirt around my crawlspace to ensure water was moving away from the crawlspace opening.
This company has really been a pleasure to work with now on multiple occasions. They did some smaller repair work on my gutters about a month prior to this.
Overall, I'd definitely recommend Higher Ground for gutter/drainage work.
Response from Higher Ground of Chattanooga
"We really appreciate the positive feedback. Here at Higher Ground, our main priority is maintaining excellent customer service and quality work. A home is an extremely valuable asset, and we want to do everything we can to make sure your home is protected from the forces of nature. As always, we enjoyed working with you as much as you have enjoyed our service, and we look forward to working with you again in the future."
Daniel D.
Jan 2016
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Glenda G.
Dec 2015
unknown
Don T.
Dec 2015
unknown
Kristin A.
Nov 2015
Went out of his way to do this on a Sunday so it was finished for me before Thanksgiving. I have a lot of trees around my house so cleaning the gutters, solo, was no small feat. I added to the Gutter Cleaning price on Angies to have all of my windows, exterior only, cleaned. I have 17 windows so $120 to do this was great.
Thank you for the great service!
Thank you for the great service!
Jennifer B.
Sep 2015
unknown
William B.
Jul 2015
Ok as far as they went, but they did not clean the gutters in the highest parts of the roof
Response from Higher Ground of Chattanooga
"Of course it is hard to say what did and did not happen on a job one and a half years ago. I will say that if this is true it is 100% unacceptable by Higher Ground's standards. At this point there is no way that I as the owner go back and make it right with ( members name removed). We have reached out to ( members name removed) twice over the last year and a half to see if he wanted us to clean his gutters again. He never mentioned this grievance. He only stated that his son would clean the gutters for free. At this point, one and a half years later, all that I can do is assure ( members name removed) and all of our current / future customers that when we are hired to perform a gutter cleaning we remove the debris from every nook and cranny of the roof, gutter and downspouts. If we do not and we are notified within four weeks we will come back and re do it for free. As Alexander Pope once wrote "to err is human...". At Higher Ground we but men. However, I hope that ( members name removed) and all of our customers can trust us to do a great job 99% of the time. For the other 1% of the time I hope that they can trust us to always promptly fix our mistakes with a smile and hand shake. That is our guarantee."
Pamela C.
Jun 2015
unknown
Mary G.
May 2015
Problem: Water standing in the crawlspace of my home Mr.. Honecker responded in a timely and professional manner to my request for possible service. I stated the problem and he examined the perimeter of the house and provided a solution along with an estimate to do the job. He was to install a 4 inch drain line to run from rear middle downspout around the corner of the house where it would pick-up the downspout on the corner and run to the edged mulch bed. A 6 inch trench filled with decorative river rock was to be installed on the outside of the edging to disperse water from the drain line. Approximately 2 tons of top soil was was to be installed to grade the back yard away from the house. Additionally, a 6 inch trench was to be installed behind the retaining wall toward the North. Finally, a splash guard was to be installed on the lowest middle gutter in the rear. After they finished, the job was checked and it did not match the job description of what was to be done. Mud and dirt were left over the yard and in the street. Of all the proposed work to be done the only part completed to satisfaction was the gutter repair. I called and Beckett came out 2 days later and visibly saw the incomplete and messy work. He apologized and attributed the unacceptable work to the workers being young. He proceeded to clean parts of the yard and the street in front of my home as well as add a little depth to the trenches. The trenches were not dug as specified in the proposal. I made additional contact with Beckett when there was no change in the initial problem they were to correct. He said they could do something different to correct it for additional funds. He gave the additional amount but I don't want to misquote without referring back to documents. Of course I did not follow through with that proposal. The problem with the water in the crawlspace was not corrected in the least. Infact, the job attempted did not represent a professional business. I am totally disappointed knowing I paid $1,085.00 and got no results. The reviews on Angies List drew me to this provider.
Response from Higher Ground of Chattanooga
"With all due respect to Mrs. [Member name removed] I would like to explain this project from our point of view. From this projects inception I explained to Mrs [Member name removed] that a French Drain behind the house maybe needed to fix the moisture issue in the crawl space. I told her that we should also pipe the roof water away from the rear of the house. I proposed it as project A and project B. She opted for the less expensive project of piping the roof water away from the back of the house. We were hoping that this would remedy this issue and negate the need for a French drain. I would like it to be known to the public that the drain pipes we installed work well. As for the trench behind the retaining wall, we ran into some issues with the construction of the existing wall that could not be seen prior to excavation. We could not install decorative gravel but we were still able to make water flow away from the house and retaining wall. Regarding the mud, the crew was hit with a thunderstorm storm at the end of the day make the project much more messy. We returned within the week to pressure wash the affected area. When I left the project I was under the impression that Mrs. [member name rmeoved] was a satisfied customer. I am sorry that this was not the case. Customer service is our number one priority."
ROBERT R.
May 2015
unknown
Stanley S.
Apr 2015
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Jessie C.
Mar 2015
I called Higher Ground around 11:30 am on a Monday. My call was answered, information taken, and I was told I would get a call back "before lunch" to give me a quote based on a google maps look of my home. Within 30 minutes I received a call back and was told that it would cost $120 to clean the gutters and clean up after themselves. They were even able to come the same afternoon. I didn't call anywhere else to see if this was fair estimate (Our gutters haven't been cleaned in several years and our house is tall and has a very steep roof + we have a baby due in a week so it sounded like a great deal to me).
I received a phone call about 10 minutes before the guys arrive. They were great with my dog, professional, nice. They were done within an hour (give or take). Totally cleaned up around the house for any debris that fell during the cleaning. After it was all said and done I had the option to pay with a check or to pay on their website. I was also given a gutter guard quote within minutes of the request.
I would use Higher Ground again and will recommend them to friends.
I received a phone call about 10 minutes before the guys arrive. They were great with my dog, professional, nice. They were done within an hour (give or take). Totally cleaned up around the house for any debris that fell during the cleaning. After it was all said and done I had the option to pay with a check or to pay on their website. I was also given a gutter guard quote within minutes of the request.
I would use Higher Ground again and will recommend them to friends.
Jay D.
Feb 2015
Picking up from above, they provided fair price & friendly service to clean our gutters. I also mentioned a bad squirrel problem we had. The entry near roof had been fixed once, but they ate a hole again. They permanently fixed the problem at fair price. We could sleep again! They didn't have to help us w/ this as gutter company, but they gladly helped.
Debbie W.
Feb 2015
On time, professional in all respects, worked around my schedule.
Carey S.
Feb 2015
Beckett is very reliable He calls weeks in advance to schedule & then again a few days before service. His team is polite, on time & very thorough. They leave my property pristine!
Licensing
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FAQ
Higher Ground of Chattanooga is currently rated 4.8 overall out of 5.
Higher Ground of Chattanooga accepts the following forms of payment: CreditCard
Yes, Higher Ground of Chattanooga offers free project estimates.
No, Higher Ground of Chattanooga does not offer eco-friendly accreditations.
No, Higher Ground of Chattanooga does not offer a senior discount.
Yes, Higher Ground of Chattanooga offers emergency services.
No, Higher Ground of Chattanooga does not offer warranties.