ASP - America's Swimming Pool Co Chattanooga

They have been great for about 15 years.

Let me know the job before me was longer than expected. Came on the day he said. Was polite, worked the entire time. Cleaned up after himself. Explained things I didn't know but needed to. I already w ant them to put in a new liner next year. Chris did the work and did a great job. Talked to girls on the phone, all phone calls returned promptly. John and Peter gave me information and scheduled.

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We contacted John with ASP in late April 2014 to open a pool for us.  We wanted the pool opened mid-May.  We called him because the owner of the property had used them in the past.  It took several calls to get John out to the pool.  The pool was not closed properly the previous year and badly needed shocking and chemicals to kill algae.  It took about 2 weeks and more calls to get his treatment guy out to put chemicals in the pool.  When the pool pump was turned on, it was evident that there was a leak somewhere.  Many phone calls and 2 weeks later, we got them out to run a pressure test and determined that lines to the pump were probably bad.
Again, it took several calls to them that went without return calls.    Finally, John called me and said that they were going to formulate and plan to repair the lines and get it open for us.    We called for several days to get a schedule setup. The lady who answered their phones promised that John would return our calls.  We never got a return call.  .Finally today 6/2/2014, after yet another call, John got the lady who answers the phone to tell us that he was just too busy to take on our repairs.
I understand that this is a busy time of year for pool service and openings, but we felt like we were strung along and dropped because ASP did not want to take on our project.  If they had been professional and communicated with us, as any good company should, we could have gotten someone else on the job weeks ago.  They may do good work, we don't know, but I fault them with very poor scheduling, lack of communications skills, and poor professionalism overall.  John and his Partner Jesse seem to be nice guys, just don't count on them to get the job done or communicate with you as a professional and competent business person should.  In the meantime we are left high and dry.

Very pleased with serivce. Very punctual and professional company to do business with.