Andy OnCall

Terrible. The man was late. He kept going out to his truck to take breaks. On the first visit he was here all day and had continuous problems with the faucets leaking. We had to put bowls under two of the three sinks to collect the dripping water. My husband worked in construction for over 40 years. He retired and just didn't want to do the work himself. When this man returned several days later to do the shower stall (we had family visiting and told him that we would call when it was convenient) he apologized for not having the faucets in good working order on the previous visit. He told us that he was "off" that day. He also brought a woman with him on the second visit and he would go out to the truck and sit there and she'd come in, to work in the shower stall. I went in to speak to her and she said that he had been to the doctor that morning and his blood pressure was up. I'm thinking to myself, "Why did he come to work, if he was sick?" I was getting more angry by the minute, because she is in there doing his work. Is she qualified???? When they leave, after my husband paid him, I went into the bathroom and find the most awful mess I have ever seen. The caulking was very sloppy, wide, irregular and indented in the corners. I was furious. My husband said that he would fix it. We had redone a bathroom and tiled our entire house ourselves when we lived in Florida. I call the company after several days of taking showers and looking at the caulk lines and explained to one of the owners that we were unsatisfied. I took pictures and texted them to the owner's phone. He never called me back and this was after he said that he wanted to make things right. I placed at least 2 more calls to his phone and he never picked up. VOICEMAIL! I left him a message telling him that I would never use him again and certainly never recommend him to anyone. I also told him that we would be digging out the caulking and doing the job ourselves. I don't know how to download pictures to my computer, otherwise I would put them on here. I would be very happy to text them to Angie's List. My husband signed the receipt that said he was satisfied with the work. He did so because, after dealing with this man and his shoddy work, he just wanted him out of our home. The receipt also stated that we had a year to get things done to our satisfaction, if we were not happy. At that point we were going to call and ask for someone else to repair the work. I did and got no help. Do Not Use Andy on Call!

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In short: the work he did was fine, but he did less than what he was supposed to (convinced my husband the scope of work was less than he had discussed with me, and discounted labor with cost of tub hardware he bought for us, which he took back--?), and acted like he was doing us a favor. Couldn't remember my name and questioned whether I was making up my occupation.  His helper was super awesome. But he came off as rude and some work looks sloppy. My husband and I were both uncomfortable having him in our home.  Maybe he quoted it low or had a bad week.  We were just happy to have the work done, even if it wasn't really done.  I figured maybe something is going on with him, so drafted this but decided not to submit.  Then today I go to get the mail, and realize he left the water meter/lid open with the tool to turn water on/off inside.  I had to get leaves out of it.  Glad my kids didn't fall in.

Was very responsive when calling to request work on a Thursday. Told them that the job took a 40 ft ladder since my husband would have fixed it himself if he had a longer ladder. Someone came to give me an estimate on Monday. He gave me a very reasonable price for the work of replacing the trim which consisted of labor only. He wrote on the estimate that it required a 40 ft ladder. On Tuesday, he returned to do the work. When he put his "not 40 ft" ladder up it was too short so he told me he had to go back and get his other ladder and would be back. I never heard from him that day or the next. On Thursday I called again and was told that he would be back on Friday. I had other plans so we worked it out for him to come on Monday. He did show up on Monday with his 40 ft. Ladder and completed the job satisfactorily.

Initially it went very poorly, we were not happy with the workmanship. We went with them because they had good reviews and they were available.

It's been a while so it's hard for me to remember what all they did. They did do some repair on the garage door. removed screens from windows we had some doors inside that needed repair . I know they did more but as I said it's been a while.

I do remember we were pleased with their work and would use them again.

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On time ,professional,kept area clean, no surprises.

I was not impressed with Andy On Call.  My husband made arrangements with someone to come out on a certain day but they said they would call when they were on their way which is something we always ask repairmen to do because we have 3 dogs at home that do not like strangers.  We always ask anyone coming to our house to give us this heads up so we can meet them and put our dogs up.  The repairman did not call first but just showed up as I was trying to leave for work one morning (my husband was going to meet him that day as his work schedule is more flexible than mine).  I was surprised to see him there since I thought he was going to call first, but I was not unfriendly.  I merely expressed my surprise to him but in return he was very grumpy and rude and had an attitude when he suggested that we had forgotten he was coming.  I tried to explain the confusion but just got more attitude from him.  I ended up being late to work while I waited for my husband to come home to meet him.  This was my first impression of the company and it was not a good one.  One good thing I can say, is that he worked fast and was done that same day.  However, the short amount of time he spent certainly reflected in the quality of work he did.  The repair work was very sloppy and the texture of the repaired section of wall did not match the rest of the wall, nor did the paint.  He had to cut out a rather large chunk of  drywall to take with him to match the paint.  The area he chose to cut out was not inconspicous at all and after he was done, that particular area looked worse than the rest of the wall.  After I got home and saw the work he did I was very unhappy.  We called and told them we were not satisfied with the work done and they immediately sent someone out to try to make it better at no charge of course.  It does look a lot better, however, I'm still not pleased with the result.  I think it just looks sloppy.  The cost of the work was cheaper than anyone else had quoted us, but I guess you get what you pay for.  I do commend them for quickly responding to our complaint and trying to make us happy, unfortunately we're still not.

The carpenter was to install a stair rail and a grab bar in the shower. The man arrived unprepared to do the job. He installed the rail and grab bar but did not have a miter saw or putty to fill the holes in the walls that he drilled to find the studs. The job was not done well and the company had to send another man the next day to try to fix it. It still does not look like a professional job.

Absolutely the worst hired contractor that has ever worked in our home. I wish I could describe but, I don't have the time or space here. Just imagine brackets basically "all over the place" and and about 30 extra screw holes in the Sheetrock over all of the windows in 4 bedrooms that will require filling in and repainting. This was my WORST NIGHTMARE and charged $400!!!! Do not hire these people!!!!

Very well

A few years ago, I had used them  to install toilet and sink. The work was done adequately, but I had some questions- like why the screws were sticking up so high on the toilet bolts so the the bolt covers would not fit. However, everything worked and I did like their quick response professional attitude, so I used them again for hot water heater job.  I needed it to be moved to the garage, and the worker did that and installed the pipes; however, he did not adjust the hot water to the proper temperature (the water would only get lukewarm), so I went to do it myself  and discovered that he had installed the hot water heater with the thermostat panel (or whatever it is called), toward the wall and it was completely inaccessible. He had to come back to do it again--without cost of course, but I figured that something was not right for him not to catch that. That is probably also the reason the toilet bolts stick up about two inches too high. I choose not to use them again, since I really don't save that much. Be mindful that this happened about 2 and a half years ago, and I have not used them since. Things may have changed, but I am writing the review now because I was prompted by the site that they needed reviews for this company.

Good. Happy with job and cleaned up afterwards. Could have asked if I wanted trim pieces stained/water proofed before installing it rather than after, since it is a second story deck and there's now no way to reach it without a lot of climbing. But I'd use them again.

We have worked with the AndyonCall Service for a couple of years now. The workmanship depends on the handyman you get.
Getting a quote was fast and accurate, no rate changes after the fact unless you changed the scope of work.  Quoted jobs out if needed.  Arrived on time most of the time and when there was a delay we were called with notification.
Flexible schedule, we were not in a hurry on a few of the jobs so he was able to fit others in as needed.
Overall we have hired the company several times and it has worked out to our satisfaction.  The rates seem very reasonable, we felt we got our moneys worth.

They're good. They did exactly what they said they're gonna do. When they said they're gonna be there, they will be there.

The experience was not too good. There was a lot of miscommunication. It took them three months to finally get out after we called them. What we thought we had agreed on was not completed and we just kind of left it at that. We just let it be but what he did was fine.

Clay came out and did the work quickly and professionally. I will continue to use them as I have other work to be done.

Clay was very professional and did a great job. All work was done in very short time and looks great.

Called Andy OnCall in the morning and I told them my problem and what I thought needed to be done. They sent Clay out to give an estimate and he came out the next day fixed all the gavel vents. They were very professional and did an excellent job. He cleaned up after the work and made it better than it was.

Barry, the owner, just seems so nice and so eager to please. I kind of think something must have been going on with his worker. The worker came over and fixed the faucet and the locks and everything, but we had to call him back because one of the doors wasn't fixed properly. Also, the fan over the hot tub came loose again. I was kind of disappointed because I looked out and the ladder he was using to fix the fan was sitting on the hot tub.  I had asked him several times to come to my house to give me an estimate and he would just blow me off. I waited about a month and then got ahold of Barry. He had somebody else come and give the estimate. My personal feeling, I think Barry was kind of shocked at the employee. I don't think it is the company or Barry at all. He found someone right over when he found out about it.
I would use them again but not that one worker. I think the price was probably fair.

The experience has been great. Their rates are pretty reasonable and they respond pretty quickly. They are only about half done.

They were just really nice people. The quality is excellent and dressed clean cut.

I have had shingles come off my roof in the past and I have been unable to get a roofer to show up to make the repair (it was a very small job).  I decided to try Andy Oncall this time instead.  They were very courtious and showed up at the scheduled time.  I was very pleased with the work and would definately reccommend them.