AAMCO Transmissions
About us
AAMCO Transmissions
Business highlights
29 years of experience
Services we offer
Automotive Transmission, General Automotive Repair
Accepted Payment Methods
- CreditCard
Reviews
4.03 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 33% | ||
| 0% |
Showing 1-3 of 3 reviews
Lou Z.
Apr 2014
They picked up the truck and did a great job.
Response from AAMCO Transmissions
"Thank you for your kind remarks. I'm glad you are satisfied with our work and our customer service. Look forward to seeing you again. Thompson P. Pettway Owner"
Melissa H.
Mar 2014
Upon arrival the attendant behind the counter was less than thrilled that someone had even walked through the door, from there it was one word answers, and exhausted sighs when he had to get up to go look for my reservation information. I was "encouraged" not to "get in a hurry" about calling at the time suggested during the phone call earlier that day to check on it, and left thinking "he must not like his job much, or people for that matter".
When the truck was done, they quoted me a rather expensive price, then when I found someone to do it for half that much, they charged me $20 for someone to pump gas in it because it was "less than a 1/4 of a tank" (mind you the truck barely ran because the transmission was going out, hence the purpose for my trip, but there was enough gas in it to do what was needed) so I paid $30 for $10 in gas, and another $40 for the diagnostic check plus taxes, fees, etc....
My total was $82!!!
I feel like after explaining to them that we were new to the area and had just purchased a vehicle that we found out later had this problem and didn't have a personal reference for a "local transmission guy", they took advantage of that! I trusted them because of the well known name of the company, and I don't speak ill of a company lightly, but I will never go back to AAMCO.
Instead, I took my business to Hi Tech Transmissions down the street where the service was friendlier and the cost was cheaper.
When the truck was done, they quoted me a rather expensive price, then when I found someone to do it for half that much, they charged me $20 for someone to pump gas in it because it was "less than a 1/4 of a tank" (mind you the truck barely ran because the transmission was going out, hence the purpose for my trip, but there was enough gas in it to do what was needed) so I paid $30 for $10 in gas, and another $40 for the diagnostic check plus taxes, fees, etc....
My total was $82!!!
I feel like after explaining to them that we were new to the area and had just purchased a vehicle that we found out later had this problem and didn't have a personal reference for a "local transmission guy", they took advantage of that! I trusted them because of the well known name of the company, and I don't speak ill of a company lightly, but I will never go back to AAMCO.
Instead, I took my business to Hi Tech Transmissions down the street where the service was friendlier and the cost was cheaper.
Response from AAMCO Transmissions
"Thank you for posting a review. All reviews help tell me where we need improvement. As far as your vehicle is concerned, we have a sign posted on our front counter that says: “There will be a $20 charge if we have to put fuel into your vehicle. This charge is on top of the cost of fuel. Please make sure your vehicle has 1/8 tank of fuel.” Unfortunately we had to implement that program after so many customers would bring their vehicles in empty. In order to properly diagnose a transmission, we have to drive the vehicle. In some instances, we have to drive a long way to get the transmission to duplicate what the customer has told us it is doing. And the fact that we don’t know how many gallons of fuel are left in a vehicles tank and whether or not the fuel gage is accurate, we make sure there is at least an 1/8th of a tank. The last thing I need is for one of my technicians to get out on a test drive and run out of fuel. When our technicians have to stop and buy fuel, it is on average a 10-15 minute stop. So we put $10 of fuel in the vehicle and charge a $20 fee. Just to let you know, since we have implemented this policy, you are only the 4th person that we have had to charge. Prior to the policy, I would have at least 3 vehicles a week come in on empty. I have spoken with the person you encountered about improving his attitude when greeting the customer. We do charge $39.99 to inspect the vehicle. If we do any work on the vehicle, then we wave the fee. Again, I apologize for your unpleasant experience. It is my hope that you will allow us to work on your vehicle again. Sincerely, Thompson P. Pettway Owner"
Christina D.
Dec 2011
Being a single mom, I've become rather "wary" when I have car trouble due to past experiences I've encountered. I greatly appreciate the care and professionalism that I was shown at this shop. I have a 2000 Mazda 626 that needed a rebuilt transmission. We came to this conclusion after extensive testing. Because the engine is in good condition, we decided that it was a good investment for my car. I would highly recommend this shop to EVERYONE! They are absolutely fantastic!
Response from AAMCO Transmissions
"Thank you for your business and kind words. As the new owner of this shop, it is my mission to have all customers leave our shop with the same experience as you, regardless if we made repairs. Please let us know if we can be of any assistance to you. Sincerely, Thompson P. Pettway Owner AAMCO Chattanooga"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
AAMCO Transmissions is currently rated 4.0 overall out of 5.
AAMCO Transmissions accepts the following forms of payment: CreditCard
No, AAMCO Transmissions does not offer free project estimates.
No, AAMCO Transmissions does not offer eco-friendly accreditations.
No, AAMCO Transmissions does not offer a senior discount.
No, AAMCO Transmissions does not offer emergency services.
No, AAMCO Transmissions does not offer warranties.