RD Herbert & Sons Roofing

We trusted RD Herbert/Rackley to protect our home, and instead we’ve been left with leaks, rot, and mold. Before hiring them, our roof had been inspected and found to be in good condition, only requiring its first routine maintenance. After Rackley’s work, leaks began almost immediately, though we didn’t see visible water intrusion for nearly 20 months. Their “fix” was simply to redo the same work they performed in 2022, ignoring the now-blackened structure underneath. From there, every storm brought a new leak. What should have been a straightforward repair, based on the pre-purchase inspection, turned into a nightmare. When we raised concerns, rather than taking responsibility, Rackley turned to lawyers — offering a small monetary settlement with a gag order to silence us. Instead of standing behind their workmanship, they shifted the story to claim we “bought a bad roof,” a narrative that only appeared after we questioned their work — despite our inspection reports and Rackley’s own review before we even made an offer on the house. Homeowners and business owners deserve honesty and accountability. Our experience with Rackley was the opposite. Their legal team’s tactics and Rackley’s own arrogance are what ultimately emboldened us to speak about this publicly. Attached is a clear example of Rackley attempting to conceal damage — silicone applied directly over rotted wood instead of making proper repairs. If you are considering them, I strongly encourage you to look closely at independent reviews, ask for detailed documentation, and proceed with caution.

TERRIBLE.Let's Review RD Herbert's Values in the Context of The Job They Did With Our Roof: ACCOUNTABLE? No, Indeed. You left us with a completely leaking roof 2.5 years ago. Innovative? That's a joke, too, along with Not Smart. You couldn't figure out a greenhouse roof to save your life. Stalled, stalled, stalled, took a vacation, stalled some more, never heard back, stalled, took another vacation - that went on for 2.5 years. Many other roofers know of our experience with them because we needed a specialty roof - that RDH said they could do. It was actually very simple & we explained it to them, but they "never got it" about how to waterproof it. They had promised that they would provide the non-leaking roof. But just kept taking vacations - Not Exactly Hungry. Customer Focused? Treat You Like Their Family? NO. Lied, lied, lied to the inspector, & tried to say that we caused the leaks which happened on the night the roof was put on! With family like that, who needs them? There was no accountability, negative skill, zero smarts, non-existent innovation. Just Excuses, Stalling and Stalling, and Poor Workmanship. That is What We Got With RDHerbert/Rackley Roofing. Since then, they've torn up our yard TWICE with their big trucks. Put the word "Thugs" in there as one of your favorite values. The police report will be repeated if you vandalize our property again on Halloween or any other time.