Dyer Heating & Cooling

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He and his crew were very professional and did a great job. We will trust and rely on them to service the new unit. We are happy we found them!

I can say that Dyer Heating and Cooling gave
an outstanding customer experience in the following ways.
1. Responsiveness-One reason that I first chose to contact Jason Dyer
was the posting of his availability at 7AM along with two phone #'s and a
Facebook page. While I've been nursing our main central unit for a few
years not wanting to invest the money, one Monday night it finally gave
out. I called Jason at 7AM, and he was at my house at 7:30AM. He found
that the started had failed and patched it up to limp along for the
night.
2. Communication-Jason not only clearly communicated the current
problem, but he is clear spoken enough to give a sense of trust without
any sales pitch at all. I understood the history of the current unit I
had, and I was able to piece together what Jason described to me to make
a decision on purchasing a new unit.
3. Affordability-I did not stop and compare the same model of our chosen
unit against many competitors (not that we have worthy competitors in
the area), but I had compared the prices over a couple of years knowing
I'd have to buy a new unit one day soon. Jason also laid out different
interest free financing options that his company works with partners on.
I could tell that he has made an extra effort to consider every part of
the process and felt comfortable that I was being treated fairly.
4. Action-After patching up the existing unit, we agreed on a new unit
as part of the plan. Jason came out on a Tuesday morning, and a new unit
was ordered and delivered on Wednesday.
5. Installation-During all parts of the installation, I noticed that
Jason and others are careful to not destroy your yard and house in the
process. By doing things like wearing covering on their shoes when they
enter the home, I felt that this is a group of people that didn't just
roll out of the garage to throw a wholesale unit on your house to make a
quick dollar. They are very thoughtful and professional. Two installers
showed up from Jason crew to do the final install. I reviewed the work
to see that the power, gas, and control lines had been cleanly mounted
with a nice seal between the adhesive and metal on the house. The new
equipment was explained to me in a very thorough way.
6. Dependability-I can say that as they left, the most reassuring thing
is that I know if I contact Jason in the future that they will come and
make any issue I have and quot;rightand quot;.
7. Extras-I also saw that several extra positive things had been done.
They took the time to register all the equipment for warranty with Trane
such that it will ensure the 10 year warranty on the key components
(this is something the consumer usually would have to do later). Also,
Jason was great about communicating with a quick phone call throughout
the process to keep me informed on every step.
In summary, I've lived in this area my entire life with various
experiences with HVAC people. Dyer Heating and Cooling has given the
best customer experience that I've seen in all phases... without
exception.
Phillip Bryant