About us
A former Aerospace Engineer, and Production Engineer, W.R.Granger specializes in all types of home energy systems. Bringing you the reliability and expertise earned through 20 years of experience manufacturing heat pumps, ventilation systems, and components for US Navy ships, submarines, and aircraft. Serving all of the Tri-Cities area for over 10 years.
Business highlights
Veteran owned and operated
Emergency services offered
15 years of experience
Services we offer
Offering installation and repairs to furnaces, air conditioners, heat pumps, and boilers. Credit cards accepted. If you're wondering who to call to get it working, call 423-457-3737.
Services we don't offer
Restaurant hoods
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 14
Assorted photos uploaded by W.R.Granger
Reviews
5.024 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-24 of 24 reviews
Ron L.
Sep 2022
Heating and Air Conditioning Service
Excellent job, very easy, professional to work with and punctual
Response from W.R.Granger
"Thank you [Member Name Removed]. It was a pleasure to be of service. Please call or text anytime I can be helpful."
Darrick M.
Sep 2022
Heating and Air Conditioning Service, Handyman Service
Bill was awesome, got my unit back up and running in no time, price was great and he is very knowledgeable, he talked me through every step and was super friendly.
Response from W.R.Granger
"Thank you [Member Name Removed]. It's alway a pleasure to meet new neighbors in the Bristol area and to be of service. If ever you need again me I'm only 15 minutes away."
Caroline K.
Nov 2021
Heating and Air Conditioning Service, Handyman Service
Bill is awesome! This is the first time I've used him. He answered his own phone (first call), was able to squeeze me in the same day I called, and showed up on time. He fixed a gas leak, fixed an exhaust pipe from the furnace, and fixed the upstairs A/C. He also helped me get our gas log fireplace started, which hasn't been on in years. Another Bonus: he fixed the instant hot water machine under the kitchen sink! Bill was very knowledgeable and honest. He was careful, thorough, and took the time to explain everything to me. I will definitely keep him on speed dial. Thank you Bill!
Response from W.R.Granger
"[Member Name Removed], thank you for taking the time to submit a review. It was a pleasure to be of service. And welcome to Bristol. I wish you and your family many Happy years in our community."
Joel C.
May 2021
Heating and Air Conditioning Service
Great! We are enjoying our new total electric heat pump. Pricing was very reasonable. Any future HVAC work I will have Bill do for us. I'll be glad to refer him to anyone else who needs HVAC work.
Response from W.R.Granger
"[Member Name Removed], thank you for being so easy to work with and all your support. And welcome to northeast Tennessee where I know you will find the Pace of life to be more serene and pleasurable than The big city bustle."
Bruce W.
May 2021
Heating and Air Conditioning Service
He was very professional and completed the job as stated.
Response from W.R.Granger
"Thank you [Member Name Removed]. Although we didn't meet face to face it was a pleasure working with you. Yours was a challenging repair, but we "got 'er done." I'll swing thru on my next trip to town, and give it a quick follow-up to insure all is well for the summer."
Steven J.
May 2021
Heating and Air Conditioning Service
Her did an excellent job for replacing the fan motor in my furnace. He did not try to sell me something I didn't need yet. Gave an honest assessment of my heat pump. Heat pump blower works very well!
Response from W.R.Granger
"Thank you [Member Name Removed]. It's always a pleasure to work with a fellow engineer. And know that when your old system finally does give up the ghost we'll be ready To bring it all back up to date. Have a great summer."
Julie B.
May 2021
Handyman Service
Bill was professional and did a wonderful job. Great service.
Response from W.R.Granger
"Hi [Member Name Removed], Thank you for the review. It was a pleasure to serve you and your husband. As you know, I'm available whenever you need help with any of your home systems. Regards, Bill G."
Lucy H.
Mar 2021
Heating and Air Conditioning Service
Fantastic!!! I've had issues with my heat pump in previous years. Sometimes it would work correctly,sometimes it would not. This past winter the heat went completely out and I was forced to use space heaters all winter long. In the past I've had several repairmen come to my house to figure out what was wrong with my heat pump(big name and no name)They all told me nothing was wrong with it, and each one charged me $70,$80,$90 for the service fee. Mr. Granger was the only one that actually found the problem!! He gave me a good deal,he did a great job,but more importantly,he was HONEST!!! WILLRECOMMEND HIM TO ANYONE.
Response from W.R.Granger
"Thank you [Member Name Removed], it has been a privilege to work for you and your family over the last few years. I appreciate your confidence in me and will always give my best effort to be worthy of it in the future."
Mark C.
Mar 2021
Heating and Air Conditioning Service
Wonderful!! This man is very knowledgeable in his field. Was on time, Never met a man doing this type work that knows this much about electricity. I'd give him a 10 if I could. He is fair on his prices. Even ask me If was a fair price. You need hvac work done, you can't go wrong with bill
Response from W.R.Granger
"Thanks [Member Name Removed], You make be blush. It's not so much an expertise in electricity as it is understanding the sequence of operation. Your piping was hooked up backwards (not by me, as you know) so we just had to rewire the system to perform accordingly. It's not a common problem, it just took a bit of time to sort out what had been done previously, and then some hocus pocus to make it right. I'm glad we were able to get it back on track with minimal intervention."
Alan Z.
Mar 2021
Heating and Air Conditioning Service
Bill is AWESOME! He showed up when he said he was going to, explained the issues that I was having, gave me an estimate that was well below any other estimate I'd received for a bigger and better heat pump-came with the equipment when he said he would, replaced the unit and then followed up to assure it was working correctly AND followed up again to make sure that I'd filled out the warranty information to the manufacturer. I've recommended Bill to many of my friends and counterparts at work which have used him too with great satisfaction. I'd have Bill do my work again, HANDS DOWN and NEVER check anyone else. He's won my trust as a valued HVAC repairman and I'd trust him to work at my home without me there. He is a 12 on a scale of 1-10 !!!!!
Response from W.R.Granger
"Thank you [Member Name Removed]. It was a pleasure to meet you and your wife. Your trust, satisfaction, and confidence are of utmost priority to me. Please call on me anytime."
Carol W.
Dec 2020
Heating and Air Conditioning Service
Mr. Granger was very knowledgeable and courteous. Also fixed the wiring to my thermostat that I didn’t know was bad. Would definitely hire again, and will.
Response from W.R.Granger
"Thank you [Member Name Removed]. I'm glad we found that hidden glitch and you didn't have to spend nights in the cold. Please call any time."
Jon E.
Aug 2020
Heating and Air Conditioning Service
We highly recommend W.R. Granger. He responded immediately, came when he said he would, gave us a fair quote, completed the replacement in one day even though it was a long day. Then he went over the system, maintenance and warranty. He is a hard, committed worker.
Response from W.R.Granger
"[Member Name Removed], thank you for your generous words of praise. It's always gratifying, at the end of a job, to see the system performing and making my people happy. You have my number, and I'm available to you whenever needed."
Julie B.
Jun 2020
Heating and Air Conditioning Service, Handyman Service
Great. Bill did a fantastic job. I would highly recommend him.
Response from W.R.Granger
"Thank you [Member Name Removed]. I am there for you to help keep that system running as long as possible."
Tom S.
Jun 2020
Heating and Air Conditioning Service
Very well, Bill was here quickly and I was impressed with the fact he diagnosed the possible problem with merely Q and A before examing the unit. This undoubtedly saved time and trouble.
Response from W.R.Granger
"Hi [Member Name Removed], thanks for the review. I remember your system is "long in the tooth" but call me whenever you need. We'll keep it alive, if possible, until Gabriel blows his horn."
Jordan H.
May 2020
Heating and Air Conditioning Service, Handyman Service
Very well one of the best of the best
Response from W.R.Granger
"Hi [Member Name Removed], I appreciate your confidence in me, even to the point of enduring some hot days until I'm available. Hopefully you won't see anymore of those unique types of system failures you've had to endure up until now."
Lan Z.
May 2020
Heating and Air Conditioning Service
Great price, he only charge 85 dollars per hour, And I don’t have to be there when he is fixing. He is honest on the hours. he will tell me how many hours did he spend, so the bill will be 85 dollars per hour times how many hours he spent, and he don’t make additional money on the part. He is honest person, and I always pay him immediately I will hire him again....
Response from W.R.Granger
"Hello [Member Name Removed], In the interest of full disclosure, the rate then was only $85 for the FIRST hour, but reverted to $60 after the first hour. But as you've experienced first-hand, it rarely takes longer than the first hour to fix most issues. Thanks for the review."
Kevin W.
Apr 2020
Heating and Air Conditioning Service
Done a great job, definitely would recommend.
Response from W.R.Granger
"thank you [Member Name Removed]. It's pleasure to have been a service to you and your family."
Roger T.
Apr 2020
Heating and Air Conditioning Service
Excellent service and a reasonable price. Very knowledgeable and good attitude. Professional service and a nice person.
Brandon S.
Apr 2020
Heating and Air Conditioning Service
Bill is knowledgable, professional, and easy to work with. He shows up when he says he will show up, and gets the job done at a fair price.
Response from W.R.Granger
"thank you [Member Name Removed]. It's a pleasure working for you. please know I'm available anytime you have concerns with your systems."
Lori W.
Apr 2020
Heating and Air Conditioning Service
It went really well, as always. Mr. Granger has worked on my heat pump several times and has always gotten the work done quickly and efficiently. I also feel he is extremely fair regarding his rate and would definitely recommend him.
Kate S.
Apr 2020
Heating and Air Conditioning Service
Bill did an amazing job. He is excellent at troubleshooting any problem you have with your HVAC unit and really takes the time to make sure your issue is resolved. He is prompt, courteous, affordable, and very knowledgeable with HVAC and electrical issues. I highly recommend his services.
Response from W.R.Granger
"Thank you [Member Name Removed]. It's no small thing to let a furnace run all night, unsupervised, while you sleep. It's like trusting the pilot to fly us safely to our destination, but with our heating system we do it dozens of times every night. I take it very seriously that people trust me to make their systems safe and reliable."
Jim B.
Apr 2020
Heating and Air Conditioning Service
I'm very picky and detailed person, but this company did a very good job. I was pleased with their service. They did the job in a timely manner and professionally. I would use them again.
Response from W.R.Granger
"[Member Name Removed], thank you for your comments, even though it was years ago that I installed this system for you. And I'm glad you called to get help with your new thermostat installation last week. Please call anytime I may be of service."
Cheryl H.
Apr 2020
Heating and Air Conditioning Service, Handyman Service + 1 more
He does all the carpentry and electrical work that all of my neighbors and church mates was asking for him. It always been a 10 rating. He is the most well mannered person I've ever seen when I saw him on the door, explained everything before he does anything. He is one of a kind person and his qualities was unique. If I'm not satisfied with the work he came to my house to answered my questions by showing me what was going on and he did not charged me that time. He is reasonable because he gave me a better quality in a fair price.
Response from W.R.Granger
"[Member Name Removed], thank you for the feedback. It's been a pleasure to help you. As always, I'm only a phone call away."
Bryan H.
Apr 2020
Heating and Air Conditioning Service
I called him as a second opinion after the first company had quoted $3,200. He did a thorough inspection, he stated the problem was with a completely different issue and the repair would cost between $250-300 compared to what the first company quoted. He promptly ordered the part and it was fixed within the week. He did a great job and explained the whole process in case something happens again. I had a follow up two weeks later on an issue regarding my refrigerator and instead of charging me, he walked me through the simple fix. This saved me a tremendous amount of time. I would recommend him for any service in the Bristol area.
Response from W.R.Granger
"Brian, thank you for your confidence in me. Please call anytime I may be of service."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
W.R.Granger is currently rated 5.0 overall out of 5.
Monday: 7:30 AM - 8:30 PM
Tuesday: 7:30 AM - 8:30 PM
Wednesday: 7:30 AM - 8:30 PM
Thursday: 7:30 AM - 8:30 PM
Friday: 7:30 AM - 8:30 PM
Saturday: 7:30 AM - 8:30 PM
Sunday: 7:30 AM - 8:30 PM
W.R.Granger accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, W.R.Granger offers free project estimates.
Yes, W.R.Granger offers eco-friendly accreditations.
No, W.R.Granger does not offer a senior discount.
Yes, W.R.Granger offers emergency services.
Yes, W.R.Granger offers warranties.
W.R.Granger offers the following services: Offering installation and repairs to furnaces, air conditioners, heat pumps, and boilers. Credit cards accepted. If you're wondering who to call to get it working, call 423-457-3737.
Restaurant hoods