J & W Lawn & Landscaping

UPDATE 5/17/13: Neil came by and it sounds like we might be able to work this out.  Hopefully, I'll be able to post a positive resolution.

UPDATE 5/16/13: The yard is still terrible. Just called again and was promised a revisit tomorrow morning.  I will most likely have to get another company to strip the yard, settle the soil, and plant real lawn seeds instead of whatever wildflower--dandelion--mix that was used. Don't get me wrong, I did not have a perfectly manicured lawn before, but atleast it was some kind of lawn grass and not just weeds. This is the first time I am seriously considering a suit. Absolutely ridiculous!

Followup: as of 2/28/2013, I've been promised a revisit/re-evaluation. I will provide update

Price:  was exactly like other quotes we had received but I thought I was helping a small business. 

Communication:  They were easy to reach via phone--readily return calls etc.  They still need to communicate better with homeowner about when the work will start and end.  We knew our job was started when we came home to a backhoe parked in our back yard.  That machine stayed there a few days--including a weekend--without the company notifying us.  I had to call to ask how soon they would be back.  Unfortunately, there was a family emergency that require suspension of the job but we should have been notified. The communication issue goes to the invoicing also, so this is not the case of someone wanting to be paid without working.  They simply need to organize communication flow better.

Job/Results:  The work was quite disappointing.  Our yard was not really smooth.  I guess when I called to ask about the machine in the yard the length of delay, they hurried and seeded without properly smoothing.  Additionally, during the summer, we had so many bald patches.  Basically, the job looks like something I could have done myself with a spreader--no sign that it was done by a professional lawn company.

Terrible. I have a strung of emails from 3/22/12 to 6/13/12 with excuses on why the work was not done. Some mulch, 6 lawn mowings and 1 tree planted. They were hired to clean and weed flower beds, remove over grown shrubs, plant new ones and mulch beds, plus repair damaged spots in the lawn from tree removal. The one tree they planted was in the wrong location, beds were never cleaned out, they just threw mulch on top of all the weeds. Beds were never edged properly, and mowing was incomplete, missing some areas of the yard entirely. I would not recommend this company.

They are kind of in the middle of the job but so far their professionalism has just been amazing. They have been phenomenal. First of all, the owner that came was very friendly. He was very, very nice, very knowledgeable and I felt like he was very honest. Everything so far like quality and professionalism has been phenomenal. If you get in touch with them, they immediately get back in touch with you. They answer any questions that you have with what you feel like knowledge. You don’t feel like they are giving you a run around and they’ve just been really, really good. I am probably going to have them replace things next year but not right now. The quote that they gave was around $600 which is not bad for the mess that I have. They were extremely friendly and prompt. Based on my experience, I would say that they are very good on the pricing.