All State Pest & Termite Control, Inc

"Candace, I am terribly sorry we were unable to communicate and resolve this issue. We always strive to be completely transparent about why we can not allow every home to pass inspection when performing a wood destroying insect report. When we spoke over the phone on the 25th of March, you were requesting a second letter (2nd opinion) from an alternative HomeAdvisor Pro. During that conversation, I thought we had cleared up what factors caused the home to fail inspection. As I mentioned that day, despite any disagreement, we respected your wish to seek a second opinion and thankful you were able to find a company who was able to fulfill your needs. However, if we were dishonest in documenting evidence of old activity, we would potentially become liable for any further damage that may occur. Hence, is the reasoning behind the quote to treat the home and offer you an annual protection renewal in the event termites return. While you are correct, the cost to treat did exceed $1,000.00. I believe it is fair to mention the actual quoted price was $1,120.00. Furthermore, we feel it is unfair to ask others to exercise caution before using us for their pest control needs when we were merely abiding by the law. While we are not perfect, we work hard to give our customers the best service possible. Pest control companies who offer wood destroying inspections and choose to overlook old or current damage, or inaccurately described the extent of the damage, could be held liable to the homeowner for the damage. Obviously, that is a situation everyone would like to avoid. Lastly, we must mention if another HomeAdvisor Pro that was willing to perform the inspection for $45.00, I question how that makes good business sense considering the fee merely to discuss your pest control issues cost $28.50. As a small business ignoring the law and taking on such liability for a profit of $16.50 would be highly irresponsible."

"Jennifer, Thank you! We appreciate your business and glad we could help out with the rodents."

"Thank you for the great feedback April. We appreciate your kind words."

"Jim, thank you! We look forward to helping with any of your pest control needs in the future."

"Leah, I am sorry for the misunderstanding. The inspection results are based on specific factors that may not have been thoroughly explained at the time of service. Such factors are; the home is 24 years of age, no indication or proof of previous treatment, and the structure has a finished basement. We apologize for any break in communication and understand making decisions that involve preserving, buying, or selling a home can be stressful. While budgeting for a $1,500 purchase is understandably not a matter taken lightly, the damage that occurs from neglecting to treat the home will be much more costly. If you have yet to make a decision, we would love the opportunity to earn your business at a fair price. Please give us a call if you have any other questions."

"Randall, Thank you! We appreciate your business!"

"Glad we help out Sharon! Thank you so much for your business!"

"Jini H, thank you so much! We appreciate your business and look forward to helping in the future."