Approved Pro
Aire Serv of Tipton County
Heating and Air Conditioning Service, Dryer Vent Cleaning, Gas Log Service,
About us
Aire Serv of Tipton County is a locally owned heating and air conditioning company that serves the heart of our community with integrity and honesty. Forming trust through home services; providing installations, HVAC maintenance, AC repair, duct cleaning, indoor air quality system recommendations and repairs for your HVAC systems. We take pride in our commitment of the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. Choose Aire Serv of Tipton County for quality service you can trust, from a team that treats you like neighbors.
Business highlights
Family owned & operated
Emergency services offered
31 years of experience
Services we offer
Heating & air conditioning - Replacement, Repair, Maintenance Plans, duct cleaning, dryer vent cleaning, indoor air quality, furnace repair, furnace replacement, financing options, AC repair, HVAC maintenance.
Services we don't offer
Oil-fired equipment, Window air conditioning
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Our recent projects
- 12
Assorted photos uploaded by Aire Serv of Tipton County
Reviews
4.724 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 8% | ||
| 4% | ||
| 0% | ||
| 4% |
Filter reviews by service
Showing 1-24 of 24 reviews
Flecia M.
Apr 2024
Heating and Air Conditioning Service
Although it was a Sunday, Aire Serv just charges their regular assessment fee (no extra after hours fees applied). Aire Serv was able to get a technician out the same day AND fix my AC unit issue (already had the replacement part on hand - talk about being prepared)! Aire Serv also has this great courtesy service where they send a picture of your technician (for safety purposes), so you’ll know who to expect at your home. They also offer an EXCELLENT maintenance plan that I jumped on right away. Matthew, my technician, was the best! And they even let you note on your account when you have a preferred technician you’d like (which I, of course, listed as Matthew). I not only found a service provider to fix my current repair need, but also one that I can trust to meet all my future HVAC maintenance/repair needs. Thanks Aire Serv! :-)
Response from Aire Serv of Tipton County
"We are so glad to hear about your positive experience with us! Thank you for choosing Aire Serv and we look forward to working with you in the future!"
Leah R.
Dec 2019
Heating and Air Conditioning Service
Technician called to try to cancel my appointment 30 minutes before scheduled. Ended up coming, and told me everything was fixed. The next morning I called back because the issue was clearly not fixed. The office informed me that I would have to pay another $90 for the technician to come back to my house even though he clearly missed something the first time. Complete waste of my time and money. Will not be paying them to come back out.
Marla D.
Aug 2018
Heating and Air Conditioning Service
I wanted second opinion, so hired them to take a look. They retuned my call and were at our house within 40 minutes. They found the breaker to have been turned off, (no overload). The A/C has been running perfectly since. Very nice people and HONEST. We did not need new unit!
Carla P.
Sep 2016
Heating and Air Conditioning Service
It went wonderful. They did a good job. they are coming back to repair my unit.
Wes B.
Dec 2015
Heating and Air Conditioning Service
.
Tim W.
Oct 2015
Heating and Air Conditioning Service
unknown
Thomas D.
Feb 2015
Heating and Air Conditioning Service
unknown
Response from Aire Serv of Tipton County
"I apologize for our technicians attitude regarding warranty companies. We encourage them to keep their negative opinions to themselves. I'm sure you can understand his attitude though, as in your case, the Home warranty company puts us in an uncomfortable situation. According to our records, your unit was estimated to be 27 years old. We could not verify this as the name plate was not legible. Following the warranty companies protocol (that's who we were representing when we were in your home) we reported exactly what we found. I understand that this report resulted in a denial of your claim, but our only other choice would have been to mislead or lie to the warranty company. Our policy is to tell the truth to all parties concerned. Even when the truth gets us a bad review, such as yours, we believe it is the right thing to do. Just for information purposes, Home Warranty Companies are one of, if not the most, complained about industries on Angie's list and the BBB. Due to this fact, every year we reduce the amount of warranty company calls we agree to run. We appreciate your comments as it causes us to reflect on our business partners"
Bryan C.
Dec 2013
Heating and Air Conditioning Service
After not having heat all weekend I called them asking for a service call. The dispatcher said she had someone who could come the same morning in just a few hours. He was an hour later than she said but apologized and said he had trouble with his last call. I was still happy he showed up the same day I called. He was very professional and efficient. Only took him 10 minutes to figure out my problem and another 15 to fix it. He even showed me how to program my new thermostat. Very pleased with his work and will go through them again if necessary.
Greg L.
Jul 2013
Heating and Air Conditioning Service
I set up an appointment for July 3 to get an estimate on a new HVAC system installed in my house. I received a call from the technician around the time of the appt. His first question to me was how much I was looking to spend, because he could tell me right away if I was thinking about it being in the ballpark or not (I later learned that he had wasted his time with a guy trying to get a low-ball price for his houseboat). I told him that I wanted a professional opinion on my options because my house had electric wall heaters and window A/C units. He showed up and looked at the house and kept telling me it would be between this and that price, but that he didn't do the pricing with this company and that would have to come from his boss. At one point he supposedly got in touch with his boss and he gave me a verbal price just for the new vents that I would need. So we waited and waited and after a while I asked him to give his boss a call. He did but his boss didn't answer. So we waited and waited and finally I suggested that he call me later that day with a price since we both had things to do. He agreed, but first wrote out an estimate with my name, address etc but no price. He told me that would be proof that he showed up so he could get paid. He left, and I never heard back from him or the company. After a week, on July 10, I sent an email to the company via Angie's List explaining the situation. But again after another week, I never heard back from the company.
Response from Aire Serv of Tipton County
"My apologies for your experience. We have just taken over the management of Aire Serv of Lake Cumberland as of June 1, 2013. This transition took place very quickly, and left us little time for planning and implementation of procedures. It was just earlier this week, that we located and were able to get access to the Angie's List account for this market. The technician you dealt with is also in transition from one employer to another, and again, due to the compressed time frame has not been fully trained in his new employers procedures and pricing methods. I agree this is no excuse for your customer service experience, but I hope you would understand that this is NOT our typical operation. I will contact you personally to see if there might be a more pleasant resolution to your issues."
Pamela E.
Jul 2013
Heating and Air Conditioning Service
Called Aire Serve since our air had mysteriously quit working in the middle of the afternoon, we had called several other companies and they were all no shows, Aire Serve was at my home within 45 minutes of my initial call, looked over our system and found the problem and had us up and running in no time at all! We are very happy with the service that Bo Taylor provided for us, very courtious and understanding of our needs, even sat down after the work was done and chatted with us, such personal service and really enjoyed his candor. Our problem was not a huge one, and took Bo just a few minutes to fix. Thank you Aire Serve, for being there when we needed you!
Peter E.
May 2013
Heating and Air Conditioning Service
I called Aire Serv of Lake Cumberland to get a price for a new heat pump. I had gotten 2 other estimates before. Chris came out and took his time to check out my old heating system and we talked about the different options he could offer me. He gave me estimates for 3 different systems and I told him that we (my wife and I) would talk about it and let him know soon which option we would go with. We decided to go with the 15 SEER unit. Chris had told me that he would be going out of town for a few days and could probably start the work on next Wednesday. He said it might take a day and a half to do the work. He called me when he returned and we decided to start on Thursday instead. He said they would be here around 8:30 AM and they were here at that time. The work was done very professionally. They had to modify quite a few things to get the indoor unit installed correctly. Outside the cooling lines and the electric lines were in a state of disarray and they really worked hard to get them run neatly into the unit. Everything looks very nice plus they got the work done in one day. They carried all the old parts off and all in all it was a very good experience. I would definitely recommend them to anybody.
Bruce H.
Apr 2013
Heating and Air Conditioning Service
Easy to contact, schedule, and very puntual. I have used Air Serve on 3 occasions and this has always been the case.
James F.
Dec 2012
Heating and Air Conditioning Service
Found deal on Angie's List and paid for it. Company contacted me for an appointment. We scheduled, their technician arrived at the appointed time. The technician a detailed inspection of HVAC system. Recommended extra preventative maintenance parts replacement. Technician was very professional during the visit.
Response from Aire Serv of Tipton County
"Thank you for your review. We always do our best to provide top quality service to all of our customers. We appreciate your decisions to let us be your comfort company and look forward to assisting you in the future."
David H.
Dec 2012
Heating and Air Conditioning Service
Tech did a great job of cleaning and testing the equipment. However, a
piece of equipment that was tested was found to be faulty about a month
later. Though I had to pay for the service call and to have the part
replaced the tech refunded the price of the inspection and discounted
the part cost. This said I think the first tech DID do his job and WELL
but the part just failed. I was impressed that the company stood behind
their "your heating/cooling system will run well after tune up
guarantee". Additionally, both times techs came to the house they were
profession and courteous and explained everything they were doing and
answered all questions knowledgeably. It was great to interact with
true HVAC Professionals.
piece of equipment that was tested was found to be faulty about a month
later. Though I had to pay for the service call and to have the part
replaced the tech refunded the price of the inspection and discounted
the part cost. This said I think the first tech DID do his job and WELL
but the part just failed. I was impressed that the company stood behind
their "your heating/cooling system will run well after tune up
guarantee". Additionally, both times techs came to the house they were
profession and courteous and explained everything they were doing and
answered all questions knowledgeably. It was great to interact with
true HVAC Professionals.
Response from Aire Serv of Tipton County
"Thank you very much for the review. We do our best to provide top quality service and operate above the line by exceeding your expectations and standing behind all of our guarantees. We greatly appreciate that you allow us to be your comfort company."
Deborah R.
Jul 2012
Heating and Air Conditioning Service
Mr. King examined my outside unit and found a wire on the unit had melted, causing the entire unit to shut down. He repaired the problem, and explained in detail what had happened and how he repaired it.
Response from Aire Serv of Tipton County
"Thank you very much for your kind words! At Aire Serv of Lake Cumberland our gaol is to provide a comforting experiance starting with first contact, exceeding expectations during service, and peace of mind for the future. Thank you so much for allowing us to meet your comfort needs! Chris King"
Diana S.
Jul 2012
Heating and Air Conditioning Service
Our air conditioning went out on us in one of the Hottest weeks in history.We had contacted Aire Serv to come and hopefully fix our unit.Chris wouldn't be unable to get out to us until about 7:00pm.
Instead of waiting , We tried another company that could be out sooneras It had been 98*!That was a mistake. We were told by the other company that we would need a new unitthat would cost around 2-$3,000 .
Chris had called me back and I explained to him what had happend, He offerd to give us a second opinion- For Free, So we agreed .
Boy are we glad we did.After a little testing ect Chris was able to fix our unit and get us upand running again for a WHOLE lot less Money.
After the sticker shock from the other company , we gladly purchased a service plan also.
He did a great job! WE will certainly be calling Aire Serv again.
Instead of waiting , We tried another company that could be out sooneras It had been 98*!That was a mistake. We were told by the other company that we would need a new unitthat would cost around 2-$3,000 .
Chris had called me back and I explained to him what had happend, He offerd to give us a second opinion- For Free, So we agreed .
Boy are we glad we did.After a little testing ect Chris was able to fix our unit and get us upand running again for a WHOLE lot less Money.
After the sticker shock from the other company , we gladly purchased a service plan also.
He did a great job! WE will certainly be calling Aire Serv again.
Annette C.
Jun 2012
Heating and Air Conditioning Service
the gentleman arrived early as he had a cancelation so asked if we would like to be serviced on Sat instead of Mon we stated that would be ok he arrived introduced himself and was very nice explained everything as he went and gave us an estimate as to how much it would cost barring any surprises not known to him yet but if something did come up he would let us know before he did the work so we could decide he checked the heat pump first and fixed that then went to the air handler and did a complete cleaning all servicing on this took about 1 1/2 hrs when done all this he then checked the pressure?? in the refrigerant (it was overcharged) so he balanced it out and made sure all the vents were working properly before he went out to do the invoice which I thought it would be about 375-400 as he did quite a few things extra for us all costs were total 299.60 we gave him 300.00 and called it good and we have NO issues with the unit since he fixed it it has been working beautifully (today outside 101 degrees and inside I have it set for 70 degrees and it is 70 degrees inside no problem it is a godsend to have central air at this time of the year I would recommend Chris anytime any day he was absolutely wonderful and very informative as well as he told us about the maintenance plan $180.00 for a year and he cleans twice a year and checks the unit for repairs plus discount on repairs and stuff I was VERY satisfied with his service and with his work ethics
Judy S.
May 2012
Heating and Air Conditioning Service
Overall the experience was great!
Danny B.
Mar 2012
Heating and Air Conditioning Service
They are prompt, professional, and explain everything before they start the project. They are a pleasure to deal with, and I would highly recommend them.
Gerald C.
Mar 2012
Heating and Air Conditioning Service
They were awesome and top notch. The guy was personable and did everything he could to make it a good service.
Juanita H.
Sep 2011
Heating and Air Conditioning Service
My air conditioning had quit on a hot Sunday morning. I had a friend that had recommended that I call Chris King, Aire Serve of Lake Cumberland. I was worried about it being Sunday and there being an extra fee. I called anyway and to my surprise there was no extra cost for the weekend. I spoke with a very friendly and professional receptionist who informed me that she could have a tech to my home between 1pm & 3pm.
At approximately 1:pm Chris King called stating that he was on his way to my home. By 1:30pm Mr. King was there at my front door with a big smile thanking me for the call and asking if he could come in to see what the problem might be. Before Mr. King came into my home he placed red shoe covers on his feet despite me telling him not to bother. Mr. King asked some questions about how my air was working before it quit. Mr. King then spent some time looking over my inside unit and then the outside before coming back to inform me what he had found. Mr. King informed me that due to my inside unit being dirty and not draining properly it had gotten water down in the electrical components causing my transformer to blow. Of course this was concerning to me because I am thinking this could have caused a fire. Mr. King informed me that he could change the transformer today and insure the drain is working to get me back up and going today, but the system was in need of a good cleaning. Mr. King informed me that his company offers a program called an advantage plan where a tech would come in twice a year and do a complete cleaning & check of my entire system. Mr. King went on to say that my cost today for changing the transformer & cleaning out the drain was going to be $200.00. The advantage plan that would have prevented my problems today is $180.00, the advantage plan also puts me at the top of the list when I am in need of service. Of course I said sign me up!
My experience with Aire Serv of Lake Cumberland was a great and professional one. I plan on being a long term customer who would recommend them to anyone.
At approximately 1:pm Chris King called stating that he was on his way to my home. By 1:30pm Mr. King was there at my front door with a big smile thanking me for the call and asking if he could come in to see what the problem might be. Before Mr. King came into my home he placed red shoe covers on his feet despite me telling him not to bother. Mr. King asked some questions about how my air was working before it quit. Mr. King then spent some time looking over my inside unit and then the outside before coming back to inform me what he had found. Mr. King informed me that due to my inside unit being dirty and not draining properly it had gotten water down in the electrical components causing my transformer to blow. Of course this was concerning to me because I am thinking this could have caused a fire. Mr. King informed me that he could change the transformer today and insure the drain is working to get me back up and going today, but the system was in need of a good cleaning. Mr. King informed me that his company offers a program called an advantage plan where a tech would come in twice a year and do a complete cleaning & check of my entire system. Mr. King went on to say that my cost today for changing the transformer & cleaning out the drain was going to be $200.00. The advantage plan that would have prevented my problems today is $180.00, the advantage plan also puts me at the top of the list when I am in need of service. Of course I said sign me up!
My experience with Aire Serv of Lake Cumberland was a great and professional one. I plan on being a long term customer who would recommend them to anyone.
Wendy B.
Sep 2011
Heating and Air Conditioning Service
Our A/C went out this past week, luckily it was cooler outside, my husband called after getting a referral from a co-worker. Chris advised him he would be out the next day between 10AM and noon, Chris called prior to his arrival and was at the house at 10:15AM. He took a look at the unit and advised my husband the problem and gave us an estimate. Chris left and got the new motor and came back and we were back in service in no time. He also gave us a list of a few things we could do to increase the production of our unit and the prices if we chose to do those things at another time. They also offer a program in different levels to come back on regular basis for maintainence and care of the unit, that we decided to take. Chris was very professional and courteous, we would and will recommend Chris and his company in the future.
Gerald C.
Jul 2011
Heating and Air Conditioning Service
We called numerous companies and Aire's was the only one that could come out and check out our broken HVAC unit. Chris King was there as scheduled and walked around explaining different things it could be. He was very thorough and in explaining the issue and actually had the part in his truck (Capacitor). There is no one I will ever use other than Aire's to do work for my HVAC unit. Thanks Chris!!!
Sarah A.
Jun 2011
Heating and Air Conditioning Service
Mr. King was extremely thorough in evaluating our system and was able to pinpoint the problem very quickly. He made us feel like we were a priority to him. He gave us a few options and had very frank advice. We really appreciated his honesty and feel that he is dedicated to serving his clients. We would definitely recommend Aire Serv!
Chris K.
Apr 2011
Heating and Air Conditioning Service
Mr. King put in a new HVAC system in our house after he found there may be a chance of a compressor failure during a service call. We were very pleased with his honesty and expediancy in installing the new system. He gave us options before installing a new system, but with the age of the system and the fear of the future costs of a compressor failure the new system was the best solution to our problem. Very satisfied with Chris King and Aire Serv.
Licensing
Insured
Licensed*
Trade License Number
M01015
Trade License Locale
Kentucky
Trade License Authority
Commonwealth of Kentucky
Trade License Expiration
03/25/2017
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Aire Serv of Tipton County is currently rated 4.7 overall out of 5.
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Sunday: 12:00 AM - 12:00 AM
Aire Serv of Tipton County accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Aire Serv of Tipton County offers free project estimates.
Yes, Aire Serv of Tipton County offers eco-friendly accreditations.
No, Aire Serv of Tipton County does not offer a senior discount.
Yes, Aire Serv of Tipton County offers emergency services.
Yes, Aire Serv of Tipton County offers warranties.
Aire Serv of Tipton County offers the following services: Heating & air conditioning - Replacement, Repair, Maintenance Plans, duct cleaning, dryer vent cleaning, indoor air quality, furnace repair, furnace replacement, financing options, AC repair, HVAC maintenance.
Oil-fired equipment, Window air conditioning